Account Management Specialist

As an Account Director/CSD/AVP/VP, your role involves leading and managing key client relationships, serving as the primary point of contact for all strategic and operational discussions. You will oversee the delivery of campaigns and projects, ensuring quality, timeliness, and alignment with client goals. Collaboration with internal departments such as strategy, creative, media, and production is essential to deliver cohesive and effective solutions. It is crucial to maintain a strong understanding of client businesses to identify growth opportunities through upselling, cross-selling, and innovation. Monitoring industry trends and competitor activities will help you proactively offer strategic recommendations. Ensuring the financial health of accounts by monitoring budgets, forecasts, and profitability metrics is also a key responsibility. Guiding and mentoring account management teams to foster professional growth and high performance is part of your role. Additionally, preparing and presenting progress reports, performance analyses, and business reviews to clients and agency leadership, as well as contributing to new business development initiatives and pitch processes when required, are important tasks. Key Responsibilities: - Lead and manage key client relationships - Oversee the delivery of campaigns and projects - Collaborate with internal departments for effective solutions - Identify growth opportunities for clients - Monitor industry trends and competitor activities - Ensure financial health of accounts - Guide and mentor account management teams - Prepare and present progress reports and business reviews - Contribute to new business development initiatives Qualifications and Skills: - Proven leadership experience in client servicing or account management roles within an advertising, digital, or integrated marketing environment - Strong understanding of customer journey mapping, CRM platforms (e.g., Salesforce), and campaign lifecycle management - Excellent communication, negotiation, and relationship-building skills - Strategic thinker with strong analytical, organizational, and problem-solving capabilities - Ability to manage multiple projects and teams under tight deadlines - Commercial acumen with a balance of creativity and business sense - Enthusiastic, proactive, and adaptable leader who thrives in a fast-paced environment (Note: No additional details of the company were present in the provided job description.),