Account Management Specialist

About the job

Position: Account Management Manager

Location: Andheri East, Mumbai

Type: Full-time, Onsite

Experience: 4–7 years in Account Management, Client Servicing, or Customer Success

Compensation: Competitive Salary + Performance Incentives

About goGlocal

goGlocal.com is India’s first all-in-one platform enabling seamless e-commerce exports. We empower Indian D2C brands and merchants to expand globally by simplifying logistics, cross-border compliance, marketplace integrations, and payments. With strong early traction and pre-seed funding, goGlocal is transforming how India sells to the world. Learn more at www.goglocal.live

About the Role: Account Management Manager

We are looking for an experienced and client-focused Account Management Manager to own and grow key brand relationships. You will be the face of goGlocal for our partner brands, ensuring smooth onboarding, successful activation, and continuous performance optimization across global markets.

Key Responsibilities

• Serve as the primary point of contact for assigned brands and partners
• Oversee onboarding, training, and activation of clients on the goGlocal platform
• Develop strong, long-term client relationships and ensure client satisfaction
• Work cross-functionally with product, operations, logistics, and marketing teams to deliver brand goals
• Track client performance metrics and proactively identify areas of improvement
• Conduct regular business reviews and performance check-ins with clients
• Resolve client issues efficiently while maintaining a positive brand experience
• Collaborate with internal teams to ensure smooth execution of campaigns, exports, and marketplace listings

Requirements

• 4–7 years of experience in account management, customer success, or client servicing
• Experience working with D2C brands, e-commerce or export-oriented platforms (preferred)
• Excellent relationship-building, communication, and problem-solving skills
• Strong analytical mindset with the ability to derive insights from performance data
• Proficient in using CRM tools and maintaining detailed account records
• Comfortable managing multiple clients and stakeholders in a fast-paced environment
• Bachelor’s degree in Business, Marketing, or related field (MBA preferred)

What You’ll Gain

• High-impact role with end-to-end ownership of brand relationships
• Opportunity to work closely with ambitious D2C brands going global
• Hands-on experience across international commerce, logistics, and marketplace management
• Competitive salary with performance-based incentives
• A collaborative, fast-paced startup culture with high growth potential

Excited to shape the global journey of Indian brands?

If you’re client-obsessed, solution-oriented, and eager to drive impact — we’d love to meet you.

If you are interested, kindly apply or share your updated resume at runali.k@goglocal.com