Academic Operations Manager

About the Company

As an Academic Operations Manager at Unacademy’s Vijayawada centre, you’ll oversee the end-to-end academic operations—offline. You'll ensure smooth delivery, manage educator coordination, support students, and drive process efficiency to deliver a top-tier learning experience.

About the Role

As an Academic Operations Manager at Unacademy’s Vijayawada centre, you’ll oversee the end-to-end academic operations—offline. You'll ensure smooth delivery, manage educator coordination, support students, and drive process efficiency to deliver a top-tier learning experience.

Responsibilities

• Academic Planning & Execution:

  Develop and oversee implementation of academic calendars, class schedules, exam timetables, and extracurricular programs, ensuring alignment with curriculum goals.

• Process Optimization:

  Analyze current workflows, identify bottlenecks, and roll out SOPs to improve operational effectiveness across all functions.

• Educator & Stakeholder Collaboration:

  Coordinate with educators regarding onboarding, scheduling, attendance tracking, classroom performance, and material preparation.

• Student Experience Management:

  Serve as the primary touchpoint for student and parent queries about classes, assessments, and schedules; drive engagement and resolve issues promptly.

• Centre & Classroom Operations:

  Manage day-to-day centre logistics—AV setup, classroom seating, technology, materials, attendance systems, and compliance with safety standards.

• Assessment & Quality Assurance:

  Oversee coordination of tests, evaluations, result processing, and grade dissemination to ensure accuracy and timely delivery.

• Data Analytics & Reporting:

  Track academic metrics (attendance, performance, feedback), analyze trends, and produce daily/weekly/monthly reports for leadership.

• Team Leadership & Crisis Management:

  Supervise, mentor, and guide academic coordinators/associates. Provide leadership during disruptions to maintain operational continuity.

Qualifications

• Education:

• Bachelor's degree in Education, Business Administration, or related field.
• Master’s degree or certifications in Educational Leadership/Operations (a plus).

• Experience:

• 3–7 years in academic operations, preferably in EdTech or higher education.
• Proven track record in educator coordination, scheduling, student services, and offline centre oversight.

Required Skills

• Strong organizational, multitasking, and analytical skills.
• Excellent communication and stakeholder management.
• Tech-savvy: comfortable with Google Sheets/Excel and quick to learn internal LMS/CRM systems.
• Detail-oriented, data-driven.

Preferred Skills

• Experience in EdTech or higher education.

Working Conditions:

Full-time, based at Vijayawada centre.