Zonal Head

Job Title: Zonal Head

Job Level: Mid to Senior Level

Reporting to: National Head

Job Summary:

This role involves overseeing operations, sales, and strategic initiatives within the assigned zone to drive business growth and ensure operational excellence. The Zonal Head will lead a team to achieve regional targets, enhance customer experience, and play a pivotal role in expanding the presence and growth of our payments bank business by meeting key performance indicators (KPIs).

Key Responsibilities:

Strategic Planning:

• Develop and execute business strategies to meet sales targets and expand market presence in the zone.

Team Leadership:

• Appoint, mentor, and lead a team of Sales Officers, Area Sales Managers, Senior ASMs, Cluster Heads, and Regional Sales Managers.
• Set clear action plans, motivate the team, and conduct performance reviews to ensure KPI achievement.

Stakeholder and Channel partner management:

• Build and nurture relationships with cooperative banks and channel partners, focusing on turnover and growth objectives.

Onboarding and Engagement:

• Oversee the onboarding of retailers, merchants, distributors, and super distributors for seamless service integration.
• Drive business growth by engaging and supporting all partners.

Operational efficiency and monitoring:

• Monitor throughput and transaction activities to maintain an active user base and optimize operational processes for better service delivery.

Customer Experience:

• Foster a customer-centric culture, address feedback, and implement improvements to enhance satisfaction.

KPI Achievement and reporting:

• Track and achieve KPIs, including savings accounts, AEPS withdrawals, Micro-ATM transactions, money transfers, financial services sales, QR recharges, and Fast Tag sales.
• Prepare reports for senior management, analyze market trends, and adjust strategies as needed.

Distribution Expansion:

• Strengthen distribution coverage in weaker and rural geographies by onboarding new distributors and super distributors.

Market Intelligence:

• Monitor competitor activities and market trends, leveraging insights to inform strategic decisions and identify opportunities.

Financial Management:

• Manage the zone’s budget to ensure cost-effective operations and financial efficiency.

Required Qualifications:

Qualifications:

• Bachelor’s degree; Postgraduate or Master’s degree preferred.
• 10-20 years of relevant experience in the FinTech industry with a proven track record in driving sales, managing teams, and achieving KPIs.

Skills and Experience:

• Industry Expertise:

  0-20 years of experience in operations, sales, and strategic initiatives within the FinTech industry.

• Leadership Skills:

  Strong team-building, leadership, and coaching abilities, with experience in appointing and managing teams effectively.

• Sales and Channel management:

  Proven success in driving channel sales, achieving ambitious sales targets, and managing market potential, channel appointments, and retail sales strategies.

• Business Growth:

  Demonstrated ability to expand business footprints and drive revenue growth in a zonal capacity.

• Adaptability and Travel:

  Willingness to adapt to dynamic market conditions and extensive travel within the zone as required.

• Market and Distribution Management:

  Experience in monitoring inventory levels, analyzing ROI profitability of channels, tracking competition activities, and expanding distribution networks.

• Strategic Thinking:

  Expertise in market analysis, collaboration, and implementing strategic business initiatives.

• Communication Skills:

  Exceptional communication and interpersonal abilities to effectively interact with diverse stakeholders.

Travel Requirement:

• If Reuired