Vice President Project and Service Delivery

VP/GM Delivery

Iprime Services Pvt Ltd

Client : Veoci Inc. www.veoci.com

. Full time

Hybrid

Sector 63 NOIDA

Preferably based in NOIDA

Summary

·      Highly motivated and results-oriented professional with 12-15 years of experience in project management and team leadership, seeking a challenging Delivery/Project Manager role.

·      Proven ability to lead and empower teams, optimize customer support processes, and seamlessly coordinate with cross-functional stakeholders to deliver exceptional client solutions.

·      Adept at transforming complex customer requirements into actionable plans and driving projects to successful completion.

·      Have worked largely with US clients and US OEMs

·      Will be tasked to develop an effective delivery team in close cooperation with US Counterparts in Veoci.

About Veoci

Veoci Inc. based in New Haven , Conn, has, over the last 12 years, developed an innovative SaaS platform for process digitization. This is a NOCODE product containing the building blocks essential for digitizing complex operational processes. A GIS integration and in product communication protocols makes Veoci especially suited for Emergency Management and Business Continuity Planning/Resilience projects. These building blocks are also widely used configure complex business operational processes.

About Iprime

In the IT industry since 1990, we are a boutique Tech company having worked with Wipro, HP, IBM and, CISCO delivering infrastructure projects, Tasked to deliver solutions built on Veoci, we work directly with US and Other customers to deliver complex Veoci powered solutions for diverse vertical solutions. In terms of employee strength, we are over 175 talented young highly motivated individuals across our US Associates and Iprime.

Whats different

Our founders bring in experience from designing processes for Fortune 20 companies.

Our customer list is awesome. Check out the blogs at www.veoci.com

Our uptimes are 99.99% plus.

We are a no server company and all Dev, Stage and Production is on the cloud

Our Mobile App has offline modes as well.

We are introducing AI to replicate and suggest process improvements and you can contribute to that

All our engineers regularly suggest enhancements and you can thus contribute directly to the evolution of the product.

You get to work directly with a talented team that will personally mentor and guide you and enable you to work directly with clients where the process maps takes you to interactions with the C Suite.

In addressing a range of industry segments , you can pick up a couple for specialization

You will be a talented member of the core team and not a cog in a machine .

Position Summary

We are looking for Senior Solutions Engineer who would be responsible for gathering customer requirement and configuring applications on the Veoci platform. This role involves analysing processes, understanding data flows and structures, and then digitizing them. Solutions are built using Veoci’s intuitive point-and-click web interface. The ideal candidate will excel in collaborating with a diverse group of stakeholders, effectively listening to their needs, and translating those requirements into functional software solutions.

Experience

• Must have worked in a known brand name company executing projects around process digitization, crisis management, BCP, etc. for a min of 10 years.
• Has proven successful experience in delivering complex projects for US clients
• Managed a team of specialists providing comprehensive support to US customers, focusing on configuring their processes to optimize platform utilization.
• Oversaw the full project lifecycle from requirement gathering and scope definition to final delivery and post-implementation support.
• Consistently meeting or exceeding delivery timelines.
• Established and maintained robust communication channels with US-based OEMS, facilitating seamless coordination and ensuring alignment on customer requirements and solution delivery.
• Mentored and coached team members, fostering a collaborative environment that promoted skill development and high performance.
• Managed stakeholder expectations, providing regular updates on project status, risks, and mitigation strategies.
• Ensured adherence to project methodologies and quality standards, maintaining high levels of service delivery.

Skills

• Team Leadership:

  Team Building, Mentorship, Performance Management, Conflict Resolution, Motivation, Cross-functional Team Leadership
• Customer Relationship Management: Customer Support, Client Engagement, Expectation Management, Service Delivery, Problem Solving

• Project Management:

  Project Planning, Agile/Scrum Methodologies, Waterfall, Risk Management, Stakeholder Management, Scope Management, Resource Allocation, Budgeting, Status Reporting

• Technical Proficiency:

  CRM , Process Digitization, Exposure to tools like Salesforce, Zendesk, ,Mendix, ServiceNow, Everbridge , Juvare, Kiss Flow, Appian etc

• Communication & Coordination:

  Cross-cultural Communication, Written & Verbal Communication, Presentation Skills, Interdepartmental Coordination

• Demonstrated success in handling clients and US partners in the Process Digitization space in verticals like Airports, Higher ED, BFSI, Utilities etc

• Excellent speaking and communication skills in US Business English and able to use GenAI tools extensively

• Experience in BCP and Business Resilience is desirable and Aviation Ops preferable.

·      

Education

BE or an MBA from a reputed college with High Grades

Minimum of 85% in 12^th Boards preferably from a Metro High school

Certifications (Optional)

• Project Management Professional (PMP)
• Agile Certified Practitioner (ACP
• ITIL Foundation 

Location :

CTC and Remuneration

We need bright people who are game changers wherever they have been, and we will match and beat industry compensation norms for the selected candidates.