Vice President Operations

Some Careers Have More Impact Than Others.

Vice President Operations

Business:

Private Assets

Principal Responsibilities

Impact on the Business/Function

• Ensuring compliance with HSBC Group policies and procedures, including regulatory requirements.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• To effectively assist HR to implement recruitment plans and to provide guidance on ongoing business requirements.
• Validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.
• Regular implementation and review of audit and diary watch procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports.
• Establish effective framework for implementing Operational Risk Management across teams and the Service Centre. Prepare plans to mitigate Operational Risk in line with Group policy
  

Customers / Stakeholders

• Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary. Appropriate measures are taken to improve and sustain high quality and prevent recurrence.
• Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
• Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels.
• Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.
  

Operational Effectiveness & Control

• Ensure agreed migrations / re-migrations are effectively implemented in liaison with the project managers and business partners.
• Evaluate and agree appropriate levels for productivity, quality and learning curve with business partners.
• Ensure that issues/problems are fully analysed and resolved with-in reasonable time scales. Appropriate action is taken to prevent recurrence where necessary. Major issues identified and recorded / reported appropriately.
• Procedural changes / new initiatives are fully communicated to and implemented by the teams under control.
• Develop generic tools / procedures to ensure consistent and accurate completion of scheduled tasks across teams (e.g. Capacity planning) Processing teams consistently maintain a high level of customer service.
• By effective communication with superiors and peers, ensure that optimum use of resource is made across the Service Centres and that an effective cross-training plan is in place to support the functional model.
• Establish and regularly monitor business continuity plans, in line with GSC’s Business Recovery process.
• Ensure Cross Training plans support business continuity plans and facilitate staff movement from low complexity process to higher complexity processes
  

Leadership & Teamwork

• Motivate and develop team members across sections including specific attention to individual develop mentor action plans as required to achieve business objectives and manage future growth of Service Centres.
• People Managers are regularly briefed and made aware of individual/department performance achievements/targets.
• Provide strategic direction to People Managers to improve delivery on agreed service level agreements.
• Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place.
• Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.
• Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
• Regularly and effectively communicate Groups initiative, policies and other activities to the teams.
  

Qualifications

• Bachelor’s degree in Commerce or qualifications to accounting/finance industry or relevant experience.
• Detailed understanding single sub-process, control points, end to end process risk.
• Knowledge in NAV calculation process with clear understanding of the E2E Fund Accounting Model.
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations.
• Strong verbal communication and business communication skills.
• 8+ years of relevant fund administration experience.
• Management position with exposure to remuneration, performance management, team building and staff development.
• Management position with exposure to business partners across multiple geographical locations.
• Excellent Team Management skills with ability to handle personnel issues and strong team bonding.
• Efficient Time Management and ability to multi task work and priorities to meet defined deadlines
• Proactive in implementing and driving solutions.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behaviour in line with HSBC values throughout
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
• Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
  

What Additional Skills Will Be Good To Have

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
• Proven experience of successfully managing and developing a team of both managers and staff across a diverse range of processes, with an ability to provide direction and motivation in an ever changing environment.
• Proven record in building and maintaining business relationships and a strong customer service drive.
• Excellent analytical skills and commercial acumen.
• Proven process management, improvement and service management skills.
• Evidence of active participation in establishing and managing effective Operational Risk.
• Evidence of strategy design and implementation with sound understanding of internal/external business environment.
• Knowledge on global financial markets
• Strong working knowledge on MS Office
  

You’ll achieve more at HSBC

• Issued By HSBC Electronic Data Processing (India) Private LTD***