Vice President Information Technology

Position:

Company:

Location:

About the Company:

Domestic Hotel Brand

manage the Company’s Technology backbone and Digital Initiatives across its portfolio.

Key Responsibilities:

Technology & Applications

• Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance).
• Ensure seamless integration between property-level and enterprise systems.
• Partner with business functions to ensure technology adoption improves guest experience, service consistency, and revenue processes.

Infrastructure, Security & Compliance

• Oversee day-to-day IT infrastructure across 60+ Properties, ensuring network reliability and uptime.
• Implement cybersecurity and compliance frameworks .
• Maintain and test business continuity and disaster recovery protocols.

Project Delivery & Business Support

• Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
• Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
• Ensure ROI measurement and reporting on IT initiatives.

Vendor & Partner Management

• Manage relationships with vendors and system integrators, track performance against SLAs.
• Support the evaluation of new solutions and pilots .

Team Leadership & Capability Development

• Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
• Building digital literacy programs for Hotel Managers and frontline teams.
• Foster a collaborative culture that ensures smooth adoption of technology solutions.

Innovation & Digital Enablement

• Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
• Leverage analytics to provide actionable operational insights.
• Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).

REQUIREMENTS

• Focus on delivery, execution, support and strategy.

• Owns Multi-Unit/Location IT operations and project implementation.

• Serves as the bridge between Hotels, functional stakeholders, and the leadership team.
• Provides succession pipeline with exposure to transformation initiatives.

Qualifications and Experience:

• 15+ years of IT leadership experience

  , with exposure to

  multi-property Hospitality, Travel,

  or Related Service Industries.
• Strong knowledge of hospitality applications (PMS, POS, CRM, HRMS, Finance platforms).
• Demonstrated ability to manage distributed IT operations and deliver complex projects.
• Hands-on understanding of cybersecurity and compliance in India. Knowledge on GDPR, other country privacy compliance is an added advantage.
• Proven experience in vendor management and SLA governance.
• Strong stakeholder engagement skills with ability to work across Operations, HR, Finance, and Marketing.
• Team-oriented leader who can execute effectively under the strategic direction of Head IT.