Hotel Manager

Job Description

Client : A prestigious International Hospitality Brand with a strong presence in India, known for its commitment to delivering exceptional Guest Experiences. Job Title : Hotel Manager Location: Mumbai Reports to : Cluster General Manager Overview : The Hotel Manager will lead and manage the day to day Operations of a Large Inventory Five Star Deluxe Hotel in Mumbai. As a part of a renowned international hospitality brand, you will have the opportunity to be the strategic business leader of the property operations and manage a large inventory hotel, ensuring exceptional guest experiences and maintaining the highest standards of service and luxury. Directly responsible for Food and Beverage/Culinary, Front Office, Housekeeping, Fitness Center, Security/Loss Prevention, Engineering. Direct reports will include Executive Committee members and department heads. Reports to General Manager. Responsibilities: Oversee and manage all hotel operations to ensure the highest levels of guest satisfaction and service excellence. Develop and implement strategic plans to achieve financial targets and operational goals. Lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence, collaboration, and continuous improvement. Ensure adherence to brand standards, policies, and procedures, maintaining the hotel's reputation for delivering unparalleled luxury experiences. Develop and maintain strong relationships with guests, suppliers, and partners to enhance the hotel's reputation and drive business growth. Monitor and analyse financial and operational performance, implementing corrective actions and initiatives as necessary. Drive innovation and constantly seek opportunities to enhance the guest experience and improve operational efficiency. Collaborate with other departments and stakeholders to ensure seamless coordination and integration of hotel services. Uphold high standards of cleanliness, safety, and security throughout the hotel premises. Stay updated with industry trends and best practices, implementing relevant strategies to maintain the hotel's competitive edge. Requirements: IHM Graduates preferably with a MT background with at least 15+ years of experience in prestigious Five Star Hotels with large Inventory and extensive F&B Operations. Previous experience as Director of Operations, Executive Assistant Manager, EAM F&B or Hotel Manager in reputed Five Star hotels is strongly preferred. Proven track record of successfully managing hotel operations, achieving financial targets, and delivering exceptional guest experiences. Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve outstanding results. Establishes a vision for product and service delivery on property. Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviour in all interactions with guests and employees. Strong business acumen and the ability to make strategic decisions that drive revenue growth and operational efficiency. Exceptional communication and negotiation skills. Solid understanding of luxury hospitality standards, trends, and best practices. Strong problem-solving and decision-making abilities, with the capacity to handle complex situations and resolve issues promptly. Flexibility to work in a fast-paced environment and adapt to changing priorities. Show more Show less