Vice President Information Technology

Role Overview: As a Vice President of IT Command Center at our Pune location, you will be responsible for leading the overall strategy, operational excellence, and continuous improvement of our IT Command Center. Your role will involve driving efficiency, ensuring high availability of IT services, and leading a team to proactively monitor, manage, and optimize IT operations. Key Responsibilities: - Develop and implement a strategic vision for the IT Command Center, aligning with organizational IT and business goals. - Lead, mentor, and manage a team of command center managers, engineers, and support staff to foster a culture of operational excellence. - Set key performance indicators (KPIs) focusing on system uptime, response times, incident resolution, and service quality. - Collaborate with senior IT leadership to align command center activities with broader IT initiatives and ensure integration with other functions such as security and network operations. - Oversee daily operations of the IT Command Center, ensuring 24/7 monitoring of critical infrastructure, applications, and services. - Implement best practices for incident management, escalation, and communication to ensure timely issue resolution and minimize downtime. - Establish and refine standard operating procedures (SOPs) for monitoring, troubleshooting, and incident response. - Ensure real-time visibility into IT systems and performance through robust monitoring tools and dashboards. - Serve as the escalation point for critical IT incidents, leading prompt communication, investigation, and resolution of major issues. - Drive continuous improvement of incident management processes to reduce mean time to resolution (MTTR) and improve service reliability. - Collaborate with the cybersecurity team to respond to and mitigate IT security incidents and threats. Qualification Required: - Education: Bachelor's degree in Information Technology, Computer Science, or a related field (Masters degree preferred). - Experience: 15+ years in IT operations, command centers, or network operations, with at least 5 years in a senior leadership role. - Technical Skills: Expertise in IT monitoring tools and platforms, incident management frameworks, automation tools, and cloud infrastructure. - Soft Skills: Excellent leadership, communication, collaboration, problem-solving, and decision-making skills. (Note: Additional details about the company were not provided in the job description),