Transition Manager

• Collaborate with internal and external stakeholders, during the transition lifecycle.

• Act as a primary point of contact for customer teams during transition, ensuring transparency in communication, reporting, and issue resolution.

• Support budget planning and cost tracking for transition-related activities, ensuring alignment with financial targets and identifying potential savings or overruns

Transition Design

• Detailed Transition approach and methodology curation for all transition phases (Interview, Knowledge Transfer, Trial, Hypercare and Go-Live)

• Establish tollgate criteria and exit conditions for each phase (Interview KT Trial Go-Live Hypercare)

• Define transition governance structure, escalation matrix, and communication protocols.

• Incorporate lessons learned from previous transitions into methodology.

• Detailed RACI covering all stakeholders Responsibilities during each phase of transition.

• Curation of templates and trackers for each transition phases

Transition Planning

• Detailing the schedule/ logistics/ training plan/ assessments and other planning document. at tower / process level

• Drive alignment of transition plans with organizational strategy and business objectives

Transition Execution, program management and Reporting.

• Track and update RAID logs (Risks, Assumptions, Issues, Dependencies) regularly.

• Support tracking of transition deliverables, timelines, and milestone signoffs

• Monitor progress against tollgates; escalate deviations proactively.

• Define and implement standardized reporting cadence and templates.

• Facilitate transition governance review meetings with stakeholders and leadership.

• Lead structured change management initiatives including stakeholder communication, impact analysis, and adoption planning.

• Collaborate with IT and automation teams to implement tools to enhance transition reporting.

Transition Risk & Issue Management

• Collaborate with stakeholders to implement risk responses and prevent service disruptions.

• Ensure business continuity and disaster recovery plans are embedded in transition and service operations.

• Mentor delivery team members on transition related concepts
• Participate in knowledge-sharing forums and team reviews.
• Stay updated on analytics tools, audit methodologies, and SSC operating models.
• Develop reporting templates, process SOPs, and automation guides to enhance team capabilities.

• Support service management pillars in Liasoning with Group companies/HQ teams
• Champion adoption of best practices in performance, governance and service excellence.

• Quality and timeliness of transition phase deliverables and templates
• Active tracking and resolution of risk and issue logs
• Defined project reporting and post-transition scorecards
• Increased automation adoption and measurable reduction in manual reporting efforts.
• Tracking of transition milestones, with signed-off handovers to operations
• Completion of transition sessions with stakeholder sign-off and documented SOPs
• Stakeholder satisfaction scores or feedback ratings meeting predefined thresholds during and after transition