Training Officer

Company Description

RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over three decades of experience. As part of the billion-dollar Indian multinational firm, SIS Group Enterprise, we provide end-to-end solutions with a Pan-India presence. Our expertise spans various sectors such as Healthcare, Hospitality, BFSI, Education, Corporates, and Manufacturing. We specialize in innovative FM practices, particularly for the Healthcare Industry, offering services such as Environmental Cleaning, Pottering, and Engineering Services.

Role Description

This is a full-time on-site role for a Training Officer, located in Mumbai. The Training Officer will be responsible for developing and implementing training programs, conducting training sessions, and assessing the effectiveness of training initiatives. Day-to-day tasks will include identifying training needs, coordinating training schedules, and facilitating communication between staff and management to ensure continuous development. The Training Officer will also focus on enhancing employee skills and promoting professional growth.

Key Responsibilities

1. Housekeeping Staff Training

• Conduct induction training for newly hired housekeeping personnel.
• Deliver ongoing training in:
• Cleaning techniques (floor care, dusting, disinfection, etc.)
• Use of cleaning chemicals, tools, and equipment (e.g. scrubbers, vacuum machines)
• Waste segregation and disposal
• Infection control protocols
• Personal hygiene and grooming
• Customer service and workplace etiquette
• Ensure staff are trained according to client requirements, SOPs, and safety standards.
• Develop visual aids, training manuals, and checklists in simple language (including multilingual content if needed).

🧪 2. Quality Audits & Compliance

• Conduct scheduled and surprise quality audits across client sites (hospitals, malls, offices, etc.).
• Use inspection checklists to evaluate cleaning standards, adherence to SOPs, and safety compliance.
• Identify gaps in service quality and recommend corrective actions.
• Coordinate with Site Supervisors and Operations for follow-up actions.
• Maintain detailed audit reports and training records for compliance tracking and client reporting.

🧹 3. Soft Services SOP Implementation

• Ensure standard operating procedures (SOPs) are being followed by housekeeping staff.
• Assist in developing or updating SOPs based on new technologies or feedback.
• Train housekeeping leads and supervisors on supervision and documentation.

4. Continuous Improvement

• Analyze audit results and staff performance to revise or enhance training programs.
• Suggest process improvements to management based on field observations.
• Promote a culture of hygiene, safety, and professionalism.

🧠 Skills & Competencies:

• In-depth knowledge of housekeeping procedures and cleaning protocols
• Ability to deliver hands-on, practical training to blue-collar workforce
• Strong auditing and reporting skills
• Familiarity with cleaning chemicals, tools, and safety regulations
• Good interpersonal and communication skills
• Basic knowledge of soft services quality standards (e.g. ISO, hospital infection control)

Qualifications:

• Diploma or Bachelor’s degree in Hospitality, Hotel Management, or related field
• Certifications in Cleaning Science, Housekeeping Management, or Soft Services (preferred)
• 5 + years’ experience in a similar L&D role within the FM or hospitality sector