Training Manager

What you are signing up for

We are actively scaling up our curriculum and quality team which supports youth employability programs pan India. These programs tackle the ever-growing skill gap challenge faced by youth in developing countries. Through proven program design, we work to identify, skill, and empower underprivileged youth through a combination of skills training, career counselling support, and corporate linkages. This role calls for an organized, detail-oriented, analytical, and empathetic approach to work. The individual must demonstrate commitment and zeal to scale the impact of all content interventions.

Role Responsibilities

• Conduct Train the Trainer Program on Training Delivery and Facilitation Skills, and Foundation Soft-Skills for Trainers for all new-hire trainers.
• Design and conduct training workshops for trainers.
• Conduct remedial training and coaching sessions for low-performing trainers.
• Conduct super-evaluations for trainers and evaluators.
• Document and share feedback with trainers.
• Provide coaching and training to trainers to improve the quality of their training delivery and facilitation.
• Create and document action plans for low-performing trainers to scale up their quality score.
• Participate in quality tool calibrations.
• Conduct quality calibrations with trainers to maintain their understanding of required standards.
• Create monthly quality reports (training evaluation, calibration score variance, monthly snapshots, etc.).
• Engage with students to gather direct feedback on training sessions and content quality.
• Provide quality assurance orientation to all trainers in the Train the Trainer program.
• Collaborate with HR to assess the quality of candidates applying for a trainer role.
• Collaborate with the Monitoring & Evaluation team for data analysis related to training quality.
• Facilitate knowledge management by compiling and organizing all training-related documentation and feedback.
• Implement assessment methodologies to evaluate training effectiveness and ensure alignment with quality standards.
• Become familiar with the content of various programs to provide customised quality support.

Preferred Skills & Experience

• 5+ years of experience in people skills development, training delivery, and training quality assurance.
• Experience in Training the Trainers on delivery and facilitation skills.
• Experience in delivering campus-to-corporate training programs.
• Knowledge of soft skills curriculum in a corporate learning environment.
• Experience in conducting training quality monitoring for adult learners.
• Familiarity with quality monitoring and assurance tools used in training.

Desirable Attributes

• Ability to work effectively in an agile, evolving, and sometimes ambiguous environment.
• Ability to multitask and prioritise tasks based on team needs and project requirements.
• Experience in working with multicultural teams and cross-cultural competence.
• Proficient in Microsoft Office and Google Suite.
• Effective communication in visual, oral, and written English.
• Flexible and willing to travel locally and outside the city as needed.
• Demonstrate a proactive attitude and leadership within the team to drive efficiency.
• Maintain effective correspondence within the team for seamless communication and collaboration.
• Apply discernment in decision-making to achieve optimal outcomes.

Job Types: Full-time, Permanent

Pay: Up to ₹750,000.00 per year

Work Location: In person