Training Manager

Job Description

Position:

Job Purpose

Food & Beverage Service

Key Roles & Responsibilities

• Design, plan, and execute

  training programs for F&B Service staff

  , including stewards, captains, supervisors, and trainees.
• Conduct

  shop-floor training

  , live demonstrations, role plays, and service audits during actual operations.
• Ensure adherence to

  brand standards, SOPs, service sequences, and guest handling protocols

  across all outlets.
• Train staff on

  service etiquette, upselling techniques, menu knowledge, wine & beverage service

  , and guest engagement.
• Coordinate induction and orientation programs for new joiners across departments, with special focus on F&B.
  
• Identify training needs through performance gaps, guest feedback, audits, and departmental inputs.
  
• Maintain

  training calendars, attendance records, training reports, and skill matrices

  .
• Support statutory and mandatory trainings such as

  food safety, hygiene, POSH awareness, fire & safety

  , and operational compliance.
• Work closely with department heads to align training initiatives with operational goals and service excellence.
  
• Coach and mentor team members, helping build internal trainers and future leaders.
  
• Assist in evaluating training effectiveness through assessments, observations, and performance improvements.
  

Desired Candidate Profile

• Graduate or Diploma in

  Hotel Management / Hospitality Management

  .

• Strong background in Food & Beverage Service

  (minimum 58 years operational experience preferred).
• Prior experience in

  training, coaching, or supervisory roles

  will be an added advantage.
• Comfortable working

  on the shop floor

  during live service hours.

• Kannada speaking ability is an added advantage

  .
• Excellent communication, presentation, and interpersonal skills.
  
• Passion for people development, service quality, and hospitality excellence.
  
• Proficient in basic MS Office and training documentation.
  

Key Competencies

• Hands-on training approach
  
• Service excellence mindset
  
• Leadership and coaching skills
  
• Attention to detail
  
• Operational knowledge of hotel F&B service
  
• Cultural and guest sensitivity
  

Working Conditions

• Full-time role with flexible working hours as per operational requirements.
  
• Requires presence during peak service hours for effective on-the-job training.