Posted:7 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Description

Position:

Job Purpose

Food & Beverage Service

Key Roles & Responsibilities

  • Design, plan, and execute

    training programs for F&B Service staff

    , including stewards, captains, supervisors, and trainees.
  • Conduct

    shop-floor training

    , live demonstrations, role plays, and service audits during actual operations.
  • Ensure adherence to

    brand standards, SOPs, service sequences, and guest handling protocols

    across all outlets.
  • Train staff on

    service etiquette, upselling techniques, menu knowledge, wine & beverage service

    , and guest engagement.
  • Coordinate induction and orientation programs for new joiners across departments, with special focus on F&B.
  • Identify training needs through performance gaps, guest feedback, audits, and departmental inputs.
  • Maintain

    training calendars, attendance records, training reports, and skill matrices

    .
  • Support statutory and mandatory trainings such as

    food safety, hygiene, POSH awareness, fire & safety

    , and operational compliance.
  • Work closely with department heads to align training initiatives with operational goals and service excellence.
  • Coach and mentor team members, helping build internal trainers and future leaders.
  • Assist in evaluating training effectiveness through assessments, observations, and performance improvements.

Desired Candidate Profile

  • Graduate or Diploma in

    Hotel Management / Hospitality Management

    .
  • Strong background in Food & Beverage Service

    (minimum 58 years operational experience preferred).
  • Prior experience in

    training, coaching, or supervisory roles

    will be an added advantage.
  • Comfortable working

    on the shop floor

    during live service hours.
  • Kannada speaking ability is an added advantage

    .
  • Excellent communication, presentation, and interpersonal skills.
  • Passion for people development, service quality, and hospitality excellence.
  • Proficient in basic MS Office and training documentation.

Key Competencies

  • Hands-on training approach
  • Service excellence mindset
  • Leadership and coaching skills
  • Attention to detail
  • Operational knowledge of hotel F&B service
  • Cultural and guest sensitivity

Working Conditions

  • Full-time role with flexible working hours as per operational requirements.
  • Requires presence during peak service hours for effective on-the-job training.

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