94 Sop Management Jobs

Role Overview: The Product & Process Manager will oversee policy implementation, portfolio and productivity management, partner collaboration, and service excellence for the Micro Business Loan product. This role requires strong coordination across departments, compliance oversight, customer feedback management, and continuous improvement of systems, processes, and frontline knowledge. Key Responsibilities: Policy & Process Management Manage all policies, SOPs, and the branch manual encompassing Micro Business Loan processes Ensure process compliance across branches and satellite locations Track productivity, create budgets, and monitor business performance metrics (BAMs) Portfolio Management & Revenue Generation Oversee loan portfolio performance and ensure asset quality Drive additional revenue opportunities through product enhancements and fintech partnerships Collaborate with fintech partners for co-developed programs and digital integration Product Development & Improvement Gather feedback from sales teams and analyze competitor strategies Recommend improvements and innovations aligned with market trends and customer expectations Work with IT to support UAT (User Acceptance Testing) for new products and enhancements Audit & Compliance Ensure adherence to internal and external audit requirements Maintain proper documentation and compliance with regulatory norms Customer Experience & Feedback Management Monitor customer feedback to identify service gaps and enhance satisfaction Develop and implement strategies to improve customer loyalty and retention Training & Staff Enablement Work closely with training teams to enhance frontline staff understanding of Micro Business Loan offerings Conduct regular training and refresher sessions to ensure accurate and current knowledge dissemination Issue Resolution & Escalation Handling Handle complex customer queries and complaints related to the product Escalate critical issues promptly and implement solutions to minimize recurrence Process Optimization & Automation Analyze customer service processes and identify operational bottlenecks Collaborate with IT to automate repetitive tasks and enhance efficiency Conduct quality checks on customer interactions and maintain records of resolutions Communication & Marketing Support Liaise with marketing and communication teams to develop customer-facing materials Ensure consistent product messaging across all customer touchpoints

Neolytix provides management solutions aimed at igniting long-term success for healthcare providers nationwide. We provide a platform to incubate a conducive collaboration based on creating revenue and cost transformation within healthcare organizations. Work with a company where your work can make a real impact! As a Training process trainer specializing in US Healthcare processes, you will be responsible for creating engaging and comprehensive training materials, SOPs, and conducting On Job Training for the ramp-up period of training graduates. And a key resource for the SOP management. Leveraging your expertise in instructional design principles and your ability to conduct insightful interviews, you will craft high-quality trainer-led training content that ensures our workforce remains up-to-date and proficient in all areas of healthcare operations. Responsibilities: - Conduct thorough interviews with subject matter experts and stakeholders to gather comprehensive insights on US Healthcare processes, including medical billing, credentialing, etc. - Design and implement effective process knowledge test assessments to measure the understanding and proficiency of employees in key healthcare processes, fostering continuous improvement and skill development. - Regularly update the SOPs and enhance existing SOPs to reflect the latest developments, trends, and changes within the process, and maintain work hygiene. - Conduct On-Job-Training during the ramp-up period of the new Hires post the graduation of the training. - Conduct process training on RCM modules. - Utilize applications used in operations and create SOPs based on them to design training accordingly. - Proven experience in creating engaging and effective trainer-led training materials in the healthcare sector, focusing on medical billing, credentialing, and clinical documentation management. - Familiarity with learning management systems and multimedia tools to develop interactive and visually appealing training content. - Knowledge of US Healthcare regulations, compliance standards, and industry-specific best practices. Essential Functions: - Work collaboratively with Revenue Cycle colleagues to ensure work products meet quality and quantity expectations. - Possess critical and analytical thinking skills to strategize solutions and work independently. - Strong computer skills required, especially in EPIC, Availity, Waystar, and Microsoft Office tools. - Excellent verbal and written communication skills with the ability to demonstrate diplomacy and conflict resolution techniques. - Engage in teamwork, maintain positive working relationships, and ensure OJT work production meets defined expectations. - Perform other duties as assigned. Requirements: - Skills: Proficiency in computer applications like Explorer, Excel, Word, Outlook, EPIC (or other EHR software). - Ability to multi-task, assess organization/customer needs, and translate them into learning objectives. - Good communication skills both verbal and written. - Education: College graduation in any stream. - Knowledge of insurance billing, medical terminology, rules, regulations, US Insurances, managed care contracts, and compliance. - Experience: 4+ years of healthcare accounts receivable experience with expertise in un-adjudicated claim management, appeals, and pre-collections. Demonstrated ability to develop and train staff on processes and procedures. Neolytix is an equal-opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.,

As a Senior Business Process Analyst, Enablement & Operations at OpenText, you play a crucial role in maintaining and enhancing the operational standards of the Governance Team. Your responsibilities include acting as the central guardian and orchestrator of documented processes, thereby contributing to various aspects of the organization: - Enhanced compliance and audit readiness: You will establish and uphold a robust framework of well-documented procedures to ensure compliance with internal standards and readiness for audits. - Streamlined knowledge access: Your role involves curating and managing process documentation to facilitate easy access to critical information and promote efficient knowledge transfer among teams. - Continuous process governance: You will oversee the lifecycle of Standard Operating Procedures (SOPs), ensuring they are up-to-date, effective, and seamlessly integrated into daily Engineering operations. - Reduced operational risk: By promoting adherence to processes and identifying areas for refinement, you will help mitigate administrative risks and enhance the long-term stability of Engineering workflow. In this position, reporting to the Engineering Enablement leader, you will be responsible for tasks such as managing the review, approval, and distribution of Engineering SOPs, overseeing the lifecycle of documentation, maintaining a centralized repository, administering training on SOPs, gathering feedback for process optimization, conducting process analysis, and supporting business operations in headcount tracking and planning. To succeed in this role, you should have at least 5 years of experience in the technology industry and possess the ability to organize information systematically, manage documentation libraries, interpret operational processes, manage multiple initiatives concurrently, collaborate effectively with diverse teams, and communicate requirements clearly. Optional qualifications that would be beneficial include experience in Quality Management, document management, and a basic understanding of Engineering terminology. If you require assistance or accommodation due to a disability during the application process, please contact hr@opentext.com. OpenText values collaboration, innovation, and personal growth, creating a vibrant workplace environment for its employees.,

Responsibilities: Manage reservations & guest relations Maintain high standards of hospitality Coordinate housekeeping services Oversee front desk operations Ensure SOP compliance

Responsibilities: * Candidates from Wiring harness industry * Lead In process Quality & SQA * Implement NPD QC processes, manage NCs * Oversee PFD development, Control Plans, SOP updates * Conduct training * Quality system &Conduct quality audit Provident fund

Position Overview: We are seeking a highly organized, self-driven, and strategic Executive Assistant to support our Co-Founder, Varun Gupta. The ideal candidate will play a pivotal role in ensuring the smooth execution of the company's strategic vision, enabling the founder to focus on key business initiatives. The Executive Assistant will be a trusted liaison between the founder and various stakeholders, manage cross-functional projects, and provide data-driven insights to drive decision-making. Role and Responsibilities: Strategic Support: Assist the Co-Founder in executing Boult Audio's long-term strategic vision and business objectives. Task & Deadline Management: Monitor and track tasks delegated by the Co-Founder to ensure timely and successful execution by coordinating with cross-functional teams. Data-Driven Insights: Provide research, analysis, and actionable insights to support decision-making at the executive level. Research & Analysis: Conduct thorough research on industry trends, competitor strategies, and market dynamics to support business strategy and execution. Stakeholder Liaison: Serve as the primary point of contact between the Co-Founder and external stakeholders, including investors, customers, and strategic partners. Calendar & Time Management: Optimize the Co-Founder's schedule by prioritizing key meetings and engagements, ensuring maximum productivity and strategic focus. Special Projects: Support the execution of high-priority initiatives and special projects, ensuring measurable results and alignment with business goals. Qualifications & Experience: Educational Qualification: graduagtion, MBA (Tier 1 preferred). Experience: Proven experience in an executive support role, ideally in a fast-paced startup or corporate environment. Skills: Strong communication skills (both written and verbal). Advanced proficiency in Microsoft Excel and other productivity tools. Exceptional organizational and multitasking abilities. Ability to handle confidential information with discretion. What We're Looking For: A proactive and self-motivated individual with strong problem-solving skills. Ability to work in a fast-paced, dynamic environment while maintaining attention to detail. Excellent interpersonal skills and the ability to build relationships with key stakeholders. Strong critical thinking, project management, and analytical skills.

The Head of Sales & Operations Mumbai is responsible for driving revenue growth, increasing student admissions, managing P&L, and ensuring seamless operations across all Kidzonia centers in the Mumbai and Pune region. This senior leadership role combines strategic planning, operational execution, and sales leadership to deliver excellent customer experiences and sustainable business growth through effective team management. Key Responsibilities Revenue Growth and P&L Management Drive admissions and achieve revenue targets across all centers in Mumbai and Pune. Monitor and optimize P&L for each center to ensure profitability and cost efficiency. Develop and implement revenue strategies on a monthly, quarterly, and annual basis. Conduct regular center-wise business reviews and track financial performance. Center Operations Management Ensure smooth daily operations at all centers, adhering to standard operating procedures (SOPs) covering hygiene, safety, HR, academics, and parent communication. Maintain consistent service quality, center readiness, and high levels of parent satisfaction. Resolve escalations from parents promptly and effectively. Sales Leadership and Admissions Conversion Oversee the admissions process from inquiry to conversion, ensuring strong lead conversion rates. Guide and monitor the field sales team to ensure timely follow-ups and proper CRM usage. Collaborate with marketing and digital teams to optimize lead generation and conversions. Plan and execute local marketing campaigns, school tours, and community engagement initiatives. Team Management and Leadership Lead, mentor, and develop Cluster Managers, Center Heads, and Field Sales Executives. Set clear performance targets and KPIs for team members and review progress monthly. Build leadership capabilities within the team and cultivate a high-performance culture. Oversee recruitment, onboarding, and training of center-level staff in coordination with HR. Strategic Planning and Business Expansion Identify opportunities for new center setups, expansions, and capacity enhancements. Provide market insights, competitor analysis, and demand mapping to inform growth plans. Lead the operational readiness and timely launch of new centers. Compliance, Reporting, and MIS Ensure compliance with statutory regulations, internal policies, and documentation standards. Monitor fee collections and coordinate with Accounts and Finance teams to ensure timely recoveries. Conduct operational audits and process compliance checks across centers. Submit regular performance reports, sales dashboards, and revenue forecasts to the management. Qualifications and Skills Graduate or Postgraduate in Business Administration, Marketing, Education Management, or Operations. MBA preferred but not mandatory if relevant experience is demonstrated. Minimum 10 years of experience in sales and operations leadership roles, including P&L management and multi-location team leadership. Strong business acumen with a proven track record in admissions growth and customer-centric service delivery. Excellent leadership, analytical, and communication skills. Ability to implement SOPs, conduct audits, and ensure compliance. Performance Metrics Achievement of admissions and revenue targets. Center-wise P&L performance and profitability. Admissions conversion rates across the funnel. Parent satisfaction and timely resolution of escalations. Team performance and retention. Work Environment and Benefits Leadership position at one of Indias fastest-growing preschool brands. Opportunity to oversee over 20 centers in Mumbai and Pune. Dynamic, collaborative, and autonomous work culture with strategic impact. Competitive compensation and growth prospects.

Role & responsibilities Minm 10 years, experience preferably in facilities / administration as a facilities security manager or in a similar role. Good understanding of legal guidelines for area security and public safety Some experience with report writing Outstanding surveillance and observation skills 10 years of experience in surveillance systems Trained in First Aid/BLS and self-defense Good communication skills Critical thinker and problem-solving skills Team player Good time-management skills Capable of liaising with Govt Agencies, STPI/SEZ and other statutory bodies. Connects in Govt bodies will be an additional qualification. Preferred candidate profile Facilitate dispatch / retrieval / replacement of laptops / other hardware, in respect of WFH employees. To facilitate setting up of appointments with various Govt bodies / Govt officials. To maintain records, as needed from time-to-time, in respect of [24]7.ai office. Liaise with others departments, such as human resources, IT, compliance and support corresponding reqts / audits etc. Fostering a professional working environment. Analyzing project costs and preparing budgets. Planning and coordinating security infrastructure and equipment maintenance schedules and activities. Ensuring compliance with relevant regulations, building codes, and health and safety standards. Preparing reports and compliance documentation. Inspecting and repairing of FAPA systems and services. Security Systems (Except Firemain System) - Operation & Maintenance Ensuring compliance with health and safety regulations. Ensuring a constant security presence. Managing parking facilities and ensuring space. Plan and develop the overall security strategy for our company. Implement and communicate security policies and procedures. Develop security budget. Hire and onboard new staff. Adhere to company's rules and regulations. Always ensure your staff's security. Suggest and implement new security solutions. Issue and retrieve access cards. Key and locker management. Inspect and patrol premises regularly Monitor property entrance Authorize entrance of people and vehicles Report any suspicious behaviors and happenings Secure all exits, doors and windows Monitor surveillance cameras Respond to alarms and react in a timely manner Provide assistance to people in need Submit reports of daily surveillance activity Submit reports of every suspicious action Compliances + Representing Admin in Various Audits.

Investor Relations & CRM role with 80% outreach via CRM, email, WhatsApp; 20% ops incl. invoices, GST/TDS, admin. Strong Excel, automation, comms, tracking. Exposure to investor lifecycle, backend ops, MIS, follow-ups, campaign execution, docs Required Candidate profile B.Com/BBA/MBA with 2+ yrs exp in investor relations, CRM, client servicing, or finance ops. Strong English, Excel (VLOOKUP, pivot), CRM tools (Zoho, HubSpot), and campaign tools (Encharge, Interakt)

As the Site QA Head at Sun Pharmaceutical Industries Ltd in Halol, your main responsibility will be to oversee and manage the quality assurance activities at the site. This includes tasks such as documentation review, SOP updates, in-process quality assurance, batch release, internal audits, compliance monitoring, and continuous improvement of quality systems, among others. You will be reporting to the Site Quality Head and will work within the Quality department. Your key responsibilities will involve defining the operational strategy and roadmap for quality assurance management at the site, setting quality assurance goals in line with compliance and regulatory requirements, managing resources effectively, identifying and implementing solutions for improving existing quality systems, and coaching and developing direct and indirect reports. Additionally, you will be responsible for developing budgets, ensuring compliance with regulatory requirements, preparing the site for inspections and audits, monitoring quality metrics, collaborating with other Sun Pharma sites, and ensuring smooth supply chain management. Your role will also involve designing and implementing quality-related SOPs, facilitating audits, monitoring industry trends, overseeing training requirements, and ensuring compliance with quality standards for computerized systems. To qualify for this position, you should have a B.Pharm/M.Pharm degree and at least 17 to 18 years of experience in Quality Assurance, specifically in OSD (Oral Solid Dosage) manufacturing. Overall, as the Site QA Head, you will play a crucial role in maintaining and enhancing the quality assurance processes at the Halol site, ensuring compliance with regulatory standards, and driving continuous improvement in quality systems to deliver safe and effective drug products.,

The Assistant Manager Back Office Operations (HVAC LOB Line of Business) role based in Mohali (100% On-site) during US Shift (4:30pm - 6:30am IST) is crucial for enhancing operational efficiency and customer experience within the HVAC business division. As the Assistant Manager, you will be responsible for overseeing various customer-facing and internal processes to ensure seamless day-to-day operations. Your role will involve providing essential support to field technicians, customer service teams, and internal performance and training functions. Your primary responsibilities will include: - Managing customer operations by handling inbound requests, coordinating escalations, and monitoring call quality to enhance customer experience metrics. - Facilitating real-time communication with HVAC technicians in the field, tracking service schedules, and verifying service completion logs. - Coordinating procurement activities with vendors for HVAC equipment, parts, and tools, and maintaining purchase logs. - Administering loyalty programs, tracking customer servicing activities, and managing internal performance incentives. - Leading team meetings, conducting call quality audits, monitoring training adherence, and identifying process improvements. We are seeking a dynamic individual with strong project management, leadership, and adaptability skills. The ideal candidate should have at least 4-8 years of relevant experience in back office operations, customer success, or service-based business operations, preferably in industries like HVAC, field service, logistics, healthcare, or repair & maintenance. Proficiency in Microsoft Excel, ticketing systems (e.g. ServiceTitan or Zoho), and CRM tools is essential. Experience in operational reporting, SOP management, and performance tracking is highly desirable. Candidates with a background in call center/BPO roles or tele-sales positions are not suitable for this position. This role is focused on operations management rather than customer call handling. If you are ready to make a significant impact on field operations and thrive in a structured yet adaptable environment, we encourage you to apply and be a key contributor to our operational success.,

AcuittyTech is hiring a Process Trainer with experience in e-commerce industry. The ideal candidate will deliver engaging training programs for new hires and existing teams, ensuring strong process understanding and compliance. Location: Gurgaon, Haryana Experience: Min. 2 Year Employment Type: Full-Time, Work from Office Work Days: 5 Days | Rotational Shifts | 2 Week-Offs Responsibilities: Deliver process training (voice/non-voice/blended). Conduct onboarding & refresher training . Evaluate trainee performance and provide feedback. Update training content as per process changes. Collaborate with Ops & QA for skill gap analysis. Maintain training records & reports . Requirements: Min. 2 years as Process Trainer in BPO (e-commerce preferred). Strong communication & facilitation skills. Proficient in MS Office, Zoom, Teams , etc. Experience in training delivery, coaching, and SOP adherence . Certification in training/design is a plus.

Urgent! Part-Time Project Coordinator(Remote-Hyderabad, India) Manage project scope, timeline & budget, social media, lead gen, meetings Ensure client satisfaction through effective communication Coordinate resources, stakeholders Flex hrs. Apply Now

Job Description :- Implementing the product process that ensure the quality and the functionality of a product. Manage Process PY, UPH within target and complete task within timeline. The management process involves establishing goals, communicating them to team members, and assessing their progress toward them Major responsibilities of position Lead and manage the manufacturing process team, providing guidance, mentoring, and training to ensure the team's success and professional growth. Develop and implement manufacturing processes and procedures to optimize production efficiency, quality, and safety. Drive continuous improvement initiatives and lean manufacturing principles to enhance productivity, reduce waste, and improve overall operational performance. Monitor and analyze production data and metrics to identify areas for improvement and implement corrective actions as needed. Manage and oversee the implementation of new equipment, technologies, and automation systems to enhance manufacturing capabilities and efficiency. Collaborate with suppliers and vendors to source and evaluate new technologies, materials, and equipment to improve manufacturing processes and reduce costs. Provide technical support and guidance to resolve complex manufacturing issues, troubleshoot problems, and optimize production output. Review Overall process defective QTY and standard UPH target and its achievements. According to the customer ECN to update technology files and follow up the implementation of the manufacturing process, while making the recording process changes. Participate in weekly and monthly meeting of improvement and achievements. Qualifications Degree/Diploma in Engineering (BE / B.Tech. in Electronics / Information technology/ Computer) 5+ years experience in EMS field Key Skill Excellence in Quantitative analyst and data driven decision-making. Good Communication Skill also needs good problem solving and troubleshooting Skill. System thinking and optimization. Project management and organizational skill. Understanding of Production process, knowledge of SOP, Flow chart making, good analysis skill and report making based on that.

Position Overview: We are seeking an experienced and dedicated Human Resources Executive to oversee and manage the HR functions of our weaving factories. This role requires a professional with a strong background in HR management, employee coordination, and day-to-day factory operations. The ideal candidate will play a crucial role in maintaining efficient workflow across our weaving facilities by managing staffing, assigning responsibilities, and reporting to the CEO. Staffing and Recruitment: Manage the recruitment and selection process for all weaving factory personnel. Ensure proper staffing levels are maintained in each factory, according to production needs. Conduct interviews, onboarding, and training sessions for new hires. Employee Management & Role Assignment: Assign specific roles and responsibilities to factory workers in coordination with factory managers. Ensure smooth and clear communication of job duties across departments and shift teams. Oversee the effective management of daily tasks and ensure deadlines are met. Daily Operations Follow-up: Take regular follow-up on the daily work and performance of the weaving teams. Monitor employee attendance, productivity, and overall job satisfaction. Ensure adherence to safety and compliance protocols within the factories. Performance Reporting: Prepare and present daily, weekly, and monthly reports on employee performance and task completion to the CEO. Identify key areas for improvement and implement necessary measures to enhance workforce efficiency. Address employee grievances and provide guidance on conflict resolution when necessary. HR Policy Implementation: Develop and implement HR policies and procedures tailored to factory needs. Ensure that all factories comply with legal and regulatory requirements related to employment and labor laws. Qualifications & Skills: Proven experience in HR management, preferably in a manufacturing or textile environment. Strong understanding of factory operations and workforce management. Excellent communication and interpersonal skills. Ability to multitask and manage several priorities simultaneously. Proficient in using HR software and Microsoft Office tools. Strong leadership and decision-making skills.

Were Hiring! | Network Administrator Location: Mercury Laboratories Ltd., Unit -1 Department: EDP | Full-Time | On-Site Are you passionate about IT infrastructure, networking, and end-user support? Mercury Laboratories Ltd. is looking for a Network Administrator to join our growing team! Role Overview: As a Network Administrator, youll be responsible for managing our network systems, troubleshooting hardware/software issues, and ensuring smooth IT operations across the organization. Key Responsibilities: Maintain and troubleshoot LAN, WAN, VPN, firewalls, routers & switches Provide hardware support for desktops, laptops, printers, etc. Support enterprise software (MS Office, Outlook, antivirus, ERP) Install, configure & update software applications Ensure backups, endpoint security & IT compliance Assist with cabling, patch panels, UPS/inverter systems What We’re Looking For: Degree/Diploma in IT, Computer Science or related field 2–5 years of experience in IT support & networking Strong understanding of IP, DNS, DHCP, and Microsoft systems Hands-on experience with desktop/laptop troubleshooting Familiarity with Active Directory and remote support tools Preferred Skills: ERP system exposure (Tally, SAP, etc.) Antivirus & patch management experience Note: This is an on-site role, with occasional travel to Unit -2 and potential after-hours support. Why Join Us? At Mercury Laboratories Ltd., you'll work in a collaborative environment with a focus on innovation and continuous improvement in IT systems. Apply Now: Send your resume to personnel@mercurylabs.com Know someone who’s a great fit? Feel free to tag or share! #Hiring #NetworkAdministrator #ITJobs #HardwareSupport #SoftwareSupport #Networking #MercuryLabs #TechJobs #CareerOpportunity

Looking for a Sr. Admin Executive to handle daily admin and facility operations at our Palghar plant. Key duties include maintaining cleanliness, SOP compliance, supervising housekeeping, managing inventory, and coordinating factory AMC follow-ups. Required Candidate profile similar role, preferably in a factory/industrial setting Good knowledge of facility operations, housekeeping, AMC follow-ups & inventory control Willing to visit plant and work from 8:00 AM to 6:00 PM

Roles and Responsibilities Manage daily store operations, including opening/closing procedures, cash handling, and inventory management. Oversee sales team performance, provide guidance on customer service standards, and resolve customer complaints. Develop and implement strategies to increase sales revenue through effective merchandising, promotions, and marketing initiatives. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile Minimum 2 years of experience as Retail Store Manager or Assistant Store Manager Strong knowledge of KPI reporting, SOP management, target management, and customer relationship building. Excellent communication skills for effective customer handling and calling. Target Oriented. Candidate Should be from Retail Background.

5.Role & responsibilities Create the SOPs for issuing the RM/PM and control over inventory. Tracking of incoming and outgoing consignment and ensure for timely unloading and keeping proper record. All India RM/PMs inventory management for all plants. Ensure for maintain daily RM/PM inventory system Vs physical inventory compliances. Define and measures the standard losses and keep tracking and prepare the report. Keep tracking and records of damages and in transit loss and counter measures to avoid such losses. Coordination with production, QC. Planning team for extension and liquidation of SM NM inventories. Ensure the sensitive RMs storage as per the defined standards. Enforce all company rules and regulations especially safety. Perform general maintenance of machinery used in the Store. Supervise RM-Store employees and oversee daily operations Preferred candidate profile Qualifications/Experience: 1.Logistic and Supply chain Diploma/certification. 2.Commerce Graduate/Diploma in logistic and material management, 3.Good MS-Excel knowledge as well as MS Power point and MS Word. 4.Good Analytical and Statistics knowledge. 5.Minimum 5-10 year experience of SCM in Chemical Manufacturing Industry. Functional: 1.Ability to understand the Chemical nature of RM and its handling. 2.Knowledge of ERP system and preferable SAP. 3.Good knowledge of MS - Office. Behavioral: 1.Excellent analytical abilities. 2.Strong mathematical and statistical knowledge. 3.Ability of mentoring and coaching the team. 4.Clarity on thoughts and communication. 5.Good inter personnel skills.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Driving sales vs. plan People development (Attrition Control) Cash & Inventory management Supervision SOP adherence & implementation Store upkeep & maintenance Personal attributes & competencies Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Driving sales vs. plan People development (Attrition Control) Cash & Inventory management Supervision SOP adherence & implementation Store upkeep & maintenance Personal attributes & competencies Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Driving sales vs. plan People development (Attrition Control) Cash & Inventory management Supervision SOP adherence & implementation Store upkeep & maintenance Personal attributes & competencies Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Store Manager Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store