28 Sop Management Jobs

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Job Title : Manager Quality Assurance Department : Quality Assurance Reporting to : Assistant General Manager Quality Assurance Location : Akhand Jyoti Eye Hospital (Centre of Excellence) with regular visits to all satellite centres Purpose of the Role : To champion, sustain and continuously improve the Quality Management System (QMS) across the hospital network, assuring patient safety, regulatory compliance, and an all pervasive culture of excellence. Consolidated Job Description Sr. No.Broad Responsibility AreaKey Job Descriptions (JD)1Quality Management System (QMS) & Documentation Control Own the QMS and ensure alignment with NABH / ISO standards Maintain the master list of documents, SOPs, records and forms; review/approve revisions; control circulation of copies Drive periodic management review of QMS effectiveness 2. Regulatory & Statutory Compliance Monitor statutory licenses (BMW, PCB, etc.) and ensure renewals Track compliance with national/state healthcare regulations and patient-safety standards. 3. Internal Audits & Gap Assessments Prepare the annual internal-audit calendar; train auditors; approve check-lists Lead audits at base hospital and conduct gap assessments at satellite centres; ensure timely closure of NCs/CAPAs. 4. Committee & Governance Meetings ¢ Ensure Quality Steering, Infection-Control, Medication-Safety, OT-Users and other statutory committees meet at defined frequency; record & disseminate minutes; track action items. 5. Training & Competence Development ¢ Conduct induction and recurrent training on Quality Policy, Mission-Vision-Values, SOPs, patient safety, BMW, incident reporting, RCA & CAPA ¢ Coordinate calendared technical sessions with Training & Education department. 6. Patient Safety, Risk & Incident Management ¢ Lead weekly safety rounds (OT, OPD, wards, outreach camps) ¢ Maintain & update enterprise risk matrix; facilitate RCA & CAPA for all incidents/near-misses ¢ Submit quarterly risk-management report to leadership. 7. Clinical Protocol & Sterilization Oversight ¢ Verify OT sterilization logs, biological indicators, and adherence to infection-control SOPs Audit OPD, diagnostic areas and outreach camps for compliance with clinical pathways. 8. Data Analysis, Reporting & MIS ¢ Collate quality indicators, patient-flow time-motion data, incident stats and patient-feedback trends. Generate and present the monthly MIS deck to Senior Management & SIT; publish dashboards on intranet. 9. Patient Experience & Feedback Management ¢ Supervise systematic collection and statistical analysis of patient-satisfaction surveys & suggestion registers; develop improvement plans with process owners. 10.Continuous Improvement & Innovation ¢ Champion Lean/Six-Sigma or Kaizen projects to reduce waste and enhance clinical and administrative efficiency. Publish case studies and share best practices across centres. 11. Leadership & Team Management ¢ Direct and coach Trainee, Executive and Senior Executive QA staff; conduct weekly departmental huddles; perform goal-setting and appraisals Foster a culture of collaboration, learning and recognition within the QA team. 12. Stakeholder Communication & Quality Culture Promotion ¢ Act as quality ambassador; engage clinicians, nursing, admin, supply-chain and outreach teams to embed quality in every interaction. Publish quality alerts, newsletters, case studies on intranet and notice boards . Authority & Interfaces Internal : Asst General Manager QA, Department Heads, Training & Education, Nursing, OT, Outreach & Satellite Centres, Biomedical Engineering, SCM. External : Accreditation bodies (NABH/ISO), regulatory agencies, vendor auditors, donor-quality monitors. Desired Qualifications & Experience Bachelors / Masters degree in Hospital/Healthcare Administration or equivalent. 3+ years in hospital QA/QI; prior exposure to eye-care settings preferred. Key Competencies Deep knowledge of clinical governance, infection prevention, and ophthalmic clinical pathways. Data-analytic acumen; proficiency in Excel, QI dashboards & statistical tools. Influencing, coaching and change-management skills.

5.Role & responsibilities Create the SOPs for issuing the RM/PM and control over inventory. Tracking of incoming and outgoing consignment and ensure for timely unloading and keeping proper record. All India RM/PMs inventory management for all plants. Ensure for maintain daily RM/PM inventory system Vs physical inventory compliances. Define and measures the standard losses and keep tracking and prepare the report. Keep tracking and records of damages and in transit loss and counter measures to avoid such losses. Coordination with production, QC. Planning team for extension and liquidation of SM NM inventories. Ensure the sensitive RMs storage as per the defined standards. Enforce all company rules and regulations especially safety. Perform general maintenance of machinery used in the Store. Supervise RM-Store employees and oversee daily operations Preferred candidate profile Qualifications/Experience: 1.Logistic and Supply chain Diploma/certification. 2.Commerce Graduate/Diploma in logistic and material management, 3.Good MS-Excel knowledge as well as MS Power point and MS Word. 4.Good Analytical and Statistics knowledge. 5.Minimum 5-10 year experience of SCM in Chemical Manufacturing Industry. Functional: 1.Ability to understand the Chemical nature of RM and its handling. 2.Knowledge of ERP system and preferable SAP. 3.Good knowledge of MS - Office. Behavioral: 1.Excellent analytical abilities. 2.Strong mathematical and statistical knowledge. 3.Ability of mentoring and coaching the team. 4.Clarity on thoughts and communication. 5.Good inter personnel skills.

We are looking for a detail-oriented professional to create, implement, and maintain SOPs and Delegation of Authority (DoA) frameworks, ensuring documentation aligns with company policies, regulations, and operational best practices across functions.

Manage & approve QMS-related documentation within the RDQA department Oversee the lifecycle of SOPs Review & approve product development reports, validation protocols, documentation generated by the R&D department

Role & responsibilities Checking of SOP Compliance. Preparation and Updation of the Site Master File . Preparation and Updation of Validation Master Plan QA SOPs preparation/Revision. Execution of product Disposition/dispatch activity. Tracking of SOP revision due of all departments. Issuance, retrieval and destruction of SOP controlled copies. BMR, BCR issuance, retrieval and review. Line clearance after change over in production areas. Monitoring of routine manufacturing activities. Handling of Change Control. Handling of Deviations. Assist HOD QA for any technical information needed, documents requirement so as to carryout smooth and consistent day-to-day QA activities. Filling customer questionnaire. Feedback giving to marketing related queries. Participate in customer and regulatory audits. Performing vendor/supplier audits. Performing Internal audits. Review of validation & Qualification documents. Preparation of Annual Product Quality Report & updating online trend analysis. Vendor Qualification activity. PR requisition in oracle. Verifying batch no. correctness in oracle before issuance of batch manufacturing records. GMP rounds. Retained documents management. All documents issuance, retrieval and review. Label, Seals procurement, Issuance, Control and Inventory Management. Day-to-day Coordination with all departments. Controlled Copies Issuance related to all departments. Preferred candidate profile Post Graduate in M.Sc with 6 to 8 years or relevant industry experience. Should be able to handle independently. Thorough knowledge of SOP preparation, validation and audits.

QUALITY ASSURANCE & VALIDATION Responsible for development, implementation, and effectiveness of quality strategies, programs and functions for all products and technical solutions to meet all corporate and regulatory objectives with respect to quality initiatives. Summary: Plans, coordinates and directs activities concerned with DDi QMS, Quality manual, compliance related activities (ICH, 21 CFR, GPDR etc), SOP management, and regulatory compliance of processes and products. Plans and coordinates the quality management program designed to ensure quality development of products consistent with established standards. Accountabilities Interfaces with customers and vendors representing company as Quality champion. Formulates and maintains quality assurance objectives complementary to corporate policies and goals. Designs and implements quality assurance training programs to key personnel in conjunction with managers. Prepares and maintains control plans and revises/audits processes, responds to customers quality concerns. Manage client and regulatory authority audits Maintains companywide Quality Management System and ISO 9001, 27001 and ISO 14155 compliance. Oversee and own SOPs for entire organization Author or Review validation documentation (plans, protocols, test suites, reports, etc.). Contributes to project discoveries, project kickoffs, review proposals and statements of work to ensure CSV standards are represented. Coordinates client specific validation activities with practice leads. Enforce QA requirements for IT quality systems with potential GxP impact. Support GxP decisions/strategies during validation projects. Document applicable deviations and documentation anomalies for computer systems undergoing validation. Provides leadership throughout the lifecycle of a project, guiding the understanding of the validation process that the project team has through design, development, and implementation to ensure project requirements are met. Review requirements, traceability matrices, test suites and test executions. Travel involved. Other duties as assigned. KRA spread: QMS and corporate Quality management: 60% Validation: 40% Location - Madhapur, Hyderabad, Telangana, India

Hospitality Manager: Experience: 7 to 8 Years of relevant industry experience. Skills: Training/SOP/Monitoring/Customer Service/Hospitality Operation Department: Facilities & Utilities Eligibility: Any relevant Experience/Hospitality/Customer Support Requirement: 01 Responsibilities: Oversee daily operations of the hospitality department (front office, food & beverage, guest services, housekeeping, etc.) Ensure high-quality customer service and satisfaction at all guest touchpoints Recruit, train, and manage hospitality staff; create schedules and delegate tasks effectively Monitor and evaluate team performance and provide feedback and coaching Handle guest complaints and resolve issues in a professional, timely manner Implement and maintain standard operating procedures (SOPs) and service protocols Manage budgets, cost controls, and financial performance of hospitality operations Coordinate with other departments (e.g., kitchen, housekeeping, events) for seamless service delivery Stay updated on industry trends and competitor offerings to continuously improve service standards

Job Title: People Process Advisor Location: Hyderabad, India (Hybrid & Onsite) SPE- 5.5 LPA ( 3+ years ) SME- 10 LPA ( 5 + years ) Qualification - Graduate or Masters degree in Human Resources or equivalent About the Role: Are you passionate about delivering a top-notch employee experience and ensuring smooth HR processes? We are looking for dynamic People Process Advisors to join our Employee Experience Practice team and deliver exceptional Hire to Retire HR services for our clients. In this role, youll have the opportunity to collaborate with a talented team, drive process improvements, and make a direct impact on the overall employee journey. If you are someone who thrives in a fast-paced, evolving environment and has hands-on experience with HR systems like Workday and Zendesk, we want to hear from you! Key Responsibilities: Collaborate with HR Advisors to ensure resources are well-equipped with training, information, and tools for maximum productivity. Conduct root cause analysis and design corrective and preventive action plans to enhance HR processes. Handle employee queries related to Compensation, Recruiting, Absence, and Workforce Administration using Workday. Manage SOP documentation and continuously log new learnings for process improvements. Audit HR Advisors, identify growth opportunities, and provide constructive feedback to enhance domain expertise. Conduct User Acceptance Testing (UAT) on new Workday module releases and share insights promptly. Support and organize employee data, ensuring timely updates and accuracy. Foster positive employee relations by ensuring employees have the necessary support throughout their lifecycle and contribute to the teams overall success. What You Bring: Hands-on experience with Workday in modules like Compensation, Recruiting, and Absence. Experience with case management/ticketing tools like Zendesk, SNOW, or Workday Help. Strong communication skills, with the ability to engage effectively with clients, stakeholders, and team members. Problem-solving abilities, with a focus on resolving issues and managing conflicts. Outstanding interpersonal skills, with a passion for delivering a great employee experience. Flexibility to work in night shifts when necessary. What We Offer: Hybrid & Onsite Working Options: Flexibility to work from home or at the office. Dynamic & Collaborative Work Environment: Be a part of a forward-thinking team focused on continuous improvement. Career Growth & Development: Gain hands-on experience with leading HR systems, and be a part of a global HR services network. Comprehensive Benefits Package: Enjoy a competitive salary, healthcare benefits, and other perks. Education and Experience: Graduate or Masters degree in Human Resources or equivalent. 2-5 years of experience in Hire to Retire HR processes. Contact on - 9136520859 Name- HR Executive Manish Email- manish@careerguideline.co.in

Role & responsibilities responsible for ensuring timely releases of purchase orders & payments to respective vendors enabling them to deliver timely & quality products as per our customers requirements. Understand the various components of purchase orders like item details, pricing, HSN codes corresponding taxes, delivery timelines, and payment terms and ensure correct data is populated. Raise Purchase Orders to the respective vendor for the selected items within the specified SLA. Prepare and maintain the Purchase order and payment metrics Coordinate with various internal teams to validate and update on deliveries and payments. Drive regular open Purchase order reconciliations. Should be proficient with Microsoft Excel and Google Sheets, preferably an advanced user. Own the end-to-end process of PO closures Possess experience working in an ERP environment. Audit process gaps and coordinate with teams to set up SOPs to bridge such gaps. Timely address the customer and vendor escalations and contribute towards a better customer experience. Preferred candidate profile UG - Any Graduate - Any Specialization 3 to 5 years of overall work experience preferably in startup operations Strong attention to detail and analytical skills Strong problem-solving skills Extremely high level of ownership Knowledge of MS Excel/ Google Sheets is a must Must have Experience in Interior Industry

Responsibilities: Lead financial operations, oversee reconciliations & SOPs, ensure regulatory compliance. Manage loan processing, adhere to Geneva & DUCO standards, proficient in advanced Excel.

Title Store Manager Reporting to Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Title Store Manager Reporting to Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Role & responsibilities Preferred candidate profile Perks and benefits

Required Skills Technology | Cisco R and S Network Expert - Level 3 Support Technology | Fortigate Expert - Level 3 Support Technology | Firepower Expert - Level 3 Support Technology | Checkpoint Fw Administrator - Level 2 Support Technology | Checkpoint VPN Administrator - Level 2 Support Technology | Juniper R and S Administrator - Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4.Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Oversee operations of all departments Ensure compliance of: SOP’s/policies/procedures/service standards Prepare, present & achieve hotel's annual Operating Budget, Marketing & Sales Plan Manage profitability Meet revenue & guest satisfaction targets Required Candidate profile Min 5 years experience in senior management position of reputed hotel A strong understanding of P&L statements & the ability to react with impactful strategies Excellent at Leadership & Team Building Perks and benefits Lesser experienced can apply for junior positions

Key Roles & Responsibilities Crafting the MARTECH initiatives for the brand and its project portfolio. Planning and Creating an AOP plan for the respective department and allied functions. Create and execute the SOP at the corporate level. Monitor the PR, Digital, Advertising and Brand communication activities. Responsible for strategizing, planning, implementing, and managing corporate marketing strategy. Responsible for creating the annual marketing budget and effective utilization of the overall budget. Identify short-term and long-term scheduling, budget, media split and resource needs. Provide strategic actionable insights post-market research, forecasts, competitive analyses, campaign results, and consumer trends. Create and execute various campaigns. Ensure our brand message is strong and consistent across all channels and marketing efforts. Plan, execute & Monitor all ATL/BTL promotions, marketing database, Digital, email, social media and display advertising campaigns for the complete portfolio. Interact with various stakeholders- marketing vendors, event organizers, and various institutions for successful marketing campaigns. Developing a media relations strategy, seeking high-level placements in print, broadcast and online media. Lead performance marketing, partnerships and product-led growth teams at STAGE. Build growth frameworks that help in long-term planning and scalable solutions, while also enabling the teams to do rapid experimentation and micro-optimizations on a daily basis. Build team capabilities around Marketing tech stack including Experimentation platform, Data platform and CRM platforms. Build capability for growth teams to design and execute experiments and to drive comprehensive test and measurement plans that can drive the overall effectiveness of growth initiatives. Build a Planning function for the growth org that can drive overall business goals and help define success metrics and monitoring of goals at a granular level.

Were Hiring! Elevate Your Career with ReSourcePro India! Are you a seasoned BPO International Non-Voice Service Delivery professional looking for your next big opportunity? This is your chance to grow with a dynamic and thriving organization! Open Positions: Subject Matter Expert (SME) Senior Subject Matter Expert Team Lead / Lead Specialist / Sr. Specialist Senior Analyst Eligibility Criteria: Experience: 5+ years in BPO International, Non-Voice Service Delivery (mandatory) Education: Bachelors Degree Skills: Excellent communication, functional excellence, client-centric approach, procedure management, training, troubleshooting Availability: Immediate joiners (0 to 30 days notice) Location: ReSource Pro Operational Solution Pvt Ltd HUB 4 Building, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru, Karnataka 560045, India Selection Process: Two rounds of assessment Candidates who applied in the last 3 months are ineligible. Why Join Us? Work with a top-tier global BPO leader Be part of a client-focused and innovative team Enjoy a great work culture & growth opportunities Apply Now & Take Your Career to the Next Level! #Hiring #BPOJobs #NonVoiceProcess #BangaloreJobs #CareerGrowth #JobAlert #ReSourceProIndia

Dear Candidates, Greetings of the day! Harman Finochem Limited is an India-based Pharmaceutical Company catering to its clients across the globe, established by Late Mr. Bhupinder Singh Manhas in 1983, our core competencies are in manufacturing and exporting of Active Pharmaceutical Ingredients mainly Metformin HCl, Fenofibrate, Divalproex Sodium, Riboflavin Phosphate Sodium, Glycopyrrolate/Glycopyrronium bromide and more. We have two USFDA approved manufacturing facilities at Shendra & Chikalthana, Aurangabad. We are hiring for "Executive /Sr. Executive" in IT department for Shendra, Aurangabad location: Role & responsibilities : 1. Overall Compliance of IT SOP's and support to Audit requirements. 2. Manage End User Support 3. Server Room Management 4. ISP link Management 5. Vendor Support and Management 6. Printer Management and Vendor Support Management 7. IT Asset Inventory Management 8. Tape Library Management and Maintenance 9. Plant support for any issue of software, hardware and network of Server, client and Standalone instrument computer systems. 10. To do computer system validation of servers, clients and standalone pc at Site. 11. To complete IT related log books as per SOP. 12. Take care of Chromatography and non-chromatography software & Monitoring. 13. Create new database / projects / folders yearly and monthly in all QC instrument PC. 14. Take Daily, weekly and monthly back-up and retrieval of QC instrument PC as per SOP 15. Follow IT SOP's and compliance. 16. Assign the specified and approved rights / privileges to user 17. Disable / delete / modify / deactivate / lock / unlock user account as per approved request from QC. 18. Provide support in case of login issue. 19. Provide support in case any Software / Hardware / Network related issue 20. Implementation and support of new software's and other GxP Software's 21. Audit Representation and Support 22. Support to other sites as and when required Preferred candidate profile Experience: 5to10years of experience in Pharma Industry Education : Any Graduate / BSc IT

Greetings from ReSource Pro!!! . Job Description: Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Sharath Srinivas| 7892361291 | Call & Whatsapp | Email -Sharath_Srinivas@resourcepro.in

earning lRole & responsibilities 1.Checking all the processes and machine settings as per protocol 2.Giving planning and instruction to operator for the smooth flow of production with quality. 3.Checking the WIP once in a hours and clearing the WIP in all the stages. 4.Giving training to the new worker and giving multi-skills work to old workers 5.Instructing and monitoring the operator and checking the productivity. 5.Maintaining a safe and clean area and monitoring the workers on the use of equipments. 6.Monitoring the operator to reach the targets. 7.Logbook entries 8.BMR entries 9.To ensure the cGXP is followed throughout the process. Preferred candidate profile BSC any Specilization Perks and benefits

Training and delivery skills Goal setting, time management, delegation, and team work Provide one-on-one coaching and mentoring to employees to reinforce soft skills learning. Demonstrate excellent management and interpersonal skills.

Responsible for managing recruitment, HR policies and employee relations while overseeing total operations across Sales, Marketing, HR, and Accounts. Ensure compliance, optimize workflows and track project performance for business efficiency.

PET Recycling Plant Operator Overview: The PET Recycling Plant Operator will be responsible for the operation, management, and optimization of the PET washing line and sorting machines. The ideal candidate will have hands-on experience with international PET sorting machines and will be able to effectively manage the plant and the team, ensuring optimal performance and quality. Responsibilities: Responsible for the day-to-day operation of the PET washing line, ensuring smooth functioning and continuous production. This includes managing and guiding a team of labourers to meet production goals and maintain operational efficiency. Conduct training sessions for labourers on the proper use and operation of the PET washing line. Monitor the quality of the PET flakes & bales throughout the production process, implementing quality control measures to ensure the final product meets industry standards. Conduct regular quality checks on each batch of PET flakes & bales produced, documenting the results and providing detailed reports to the plant head. Continuously assess and improve the washing line's performance by optimizing machine settings, workflow processes, and labour management to maximize output while maintaining quality. Ensure that both the washing line and the surrounding work area are kept clean, organized, and free of debris. Implement regular cleaning schedules and hygiene practices to maintain a safe and efficient working environment. Regularly inspect machinery to ensure proper operation, identifying signs of wear or malfunction. Take responsibility for ensuring that all employees adhere to health and safety regulations in the plant. Create and document Standard Operating Procedures (SOPs) for operating the PET washing line and related tasks. Maintain detailed records of production processes, including testing results, operational logs, and compliance checklists. Work closely with the sales team to manage the distribution and sale of the produced PET flakes. Maintain up-to-date records and communicate regularly with the Accounts Department to track the material handling, sales, and financial aspects of the plant operations. Ensure proper documentation and reporting of transactions related to the PET recycling process. Skills Required: In-depth knowledge of PET washing lines and their operations. Experience with sorting technology. Strong focus on process quality and optimization. Ability to coordinate effectively with teams and other departments. Knowledge of PET recycling processes, especially flake and bale testing. Ability to follow detailed process flows and adhere to management guidelines. Strong documentation skills with attention to detail. Familiarity with maintenance and troubleshooting of recycling equipment. Commitment to safety and quality standards.

Enhance existing operations by implementing effective recruitment and training programs for call center staff. Ensure candidate selection aligns with stipulated job descriptions and stays within the overall budget. Design and develop training modules based on identified needs. Lead the delivery of soft skills and behavioral training programs in accordance with organizational requirements. Develop and finalize monthly, quarterly, and annual training calendars based on business needs, performance management insights, and other relevant sources. Evaluate training effectiveness using appropriate methodologies and implement corrective measures as needed. Drive internal communication related to employee training and development. Assess the impact of training programs and maintain a comprehensive database of training records. Identify internal and external trainers, monitor their effectiveness, and ensure high-quality training delivery. Conduct training programs to meet the requirements of EFS and other industry guidelines. Create and maintain a database of internal trainers across various units. Collaborate with the QA team to review call audits, identify performance gaps, and integrate insights into training modules to improve call quality and compliance. Design and conduct refresher training, upskilling programs, and process update sessions to enhance the performance of existing employees and ensure alignment with evolving business needs. Actively monitor live and recorded calls, provide real-time feedback, and conduct one-on-one coaching sessions to improve soft skills, call resolution techniques, and overall service quality. Analyze agent performance data, identify skill gaps, and refine training methodologies to ensure continuous improvement in service delivery and employee engagement. Partner with Operations, Quality, and HR teams to align training initiatives with business objectives, ensuring training content evolves with company policies, customer expectations, and industry trends. Job specifications: Must have at least two years of experience in a voice-based call center. Must possess strong verbal and written communication skills in Tamil and English. Should be proficient in public speaking. Must have the ability to engage trainees in discussions during educational sessions. Should demonstrate excellent interpersonal skills. Must be an effective multi-tasker. Should be proficient in Microsoft Office including PowerPoint, for creating training materials and presentations. Must have excellent reading comprehension skills and be an active listener. Should possess strong critical thinking and analytical skills. Must have good problem-solving and decision-making skills, along with the ability to exercise sound judgment.