680 Training Management Jobs - Page 12

Qualifications: Any Graduation Years of Experience: 3 to 5 years of on-floor hands-on retail training About the Role: As a field trainer you will be aligned with our on-ground retail sales Ops teams to monitor and deliver on common objectives through diligently following the training path that has been charted centrally and fully participate in executing the Learning and Development activities for our Beauty advisors and ASM/ SMs Fully participate in developing and delivering training material for beauty products- Makeup, Skincare, fragrances and accessories, focusing on product knowledge, selling techniques, and brand values. Facilitating engaging classes, identifying areas of improvement and opportunities for the learner, evaluating skills and attending to the learner's challenges, organizing training materials and scheduling training sessions, and submitting timely reports to the management on progress. Manage training schedules and curriculum based on the specific needs of the retail region. Analyze data and generate reports on training effectiveness, completion rates, and user engagement. Increase the participation of line managers for building a strong training culture. and maximum participation through coordination efficiency Role Description : Maintain a positive working relationship with cross functional teams. Uphold the company brand image of professionalism. Participate in developing, organizing and updating for all store frontend roles in the retail function - Training Manuals, multimedia visual aids, and other educational materials. Conduct soft skills product refresher training Adhere to the training calendar and schedules Participate in Train-The-Trainer to up-skill oneself as per the needs of the business Impart grooming and etiquette sessions Train BAs on their KRA On-the-job training for new hires Evaluate BA performance and the effectiveness of training programs, providing recommendations for improvement. Adherence to MIS SOP's, Training Trackers performance Trackers etc. Must Have Strong knowledge of the beauty and wellness industry Background in training/ content development and learning administrative role Collaboration and interpersonal skills Work well within a team environment English language proficiency required Passion for customer service Planning Organizing skills Problem-solving skills Process-orientation Basic data collation knowledge through programs such as MS/ Excel Ability to prioritize conflicting requirements Time management skills

Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website www.firstsource.com Operational Manage end-to-end delivery of training programs (Pre-process, Process, OJT) Plan training calendars in line with business demand Lead, coach, and certify training teams Coordinate with Ops, QA, and clients to define success measures Oversee governance, reporting, and feedback loops Drive readiness metrics and time-to-floor improvements Evaluate and mentor trainers through structured observation and feedback Maintain certification records and continuous upskilling plans Stakeholder Collaboration Align with client and internal teams for training access, updates, and KT Host regular syncs to address escalations and ensure trainer preparedness Reporting & Governance Own daily/weekly/monthly reporting on batch progress and training impact Provide inputs for governance reviews and client MBRs Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Klay - Founding Years Learning Solution is looking for Early Years Facilitator to join our dynamic team and embark on a rewarding career journey Conduct activities that support child development Monitor student progress and communicate with parents Create a safe, engaging learning environment Support curriculum implementation in early education

Klay - Founding Years Learning Solution is looking for Early Years Facilitator to join our dynamic team and embark on a rewarding career journey Conduct activities that support child development Monitor student progress and communicate with parents Create a safe, engaging learning environment Support curriculum implementation in early education

Vuram Technology Solutions Pvt Ltd is looking for Senior Group Manager - Process Training to join our dynamic team and embark on a rewarding career journey Leads a functional or departmental group ensuring strategic alignment Oversees budget, operations, and team performance metrics Supports leadership in planning and stakeholder engagement Drives innovation and continuous improvement initiatives

Department Mission The Training Officer is responsible for coordinating, delivering, and evaluating training programs to enhance employee skills and performance. This role involves assessing training needs, developing learning materials, and ensuring employees are equipped to meet organizational goals effectively. ROLES AND RESPONSIBILITIES: 1. Training Needs Assessment Identify training needs through consultations, performance appraisals, and feedback. Align training requirements with organizational objectives. 2. Program Development Design and create training programs, including content, materials, and schedules. Use various tools, platforms, and methods to deliver effective training. 3. Training Delivery Conduct training sessions, workshops, and seminars. Facilitate onboarding programs for new employees. Collaborate with external trainers or agencies when required. 4. Evaluation and Reporting Measure training effectiveness using feedback, assessments, and key performance indicators. Provide detailed reports and recommendations for continuous improvement. 5. Administration and Record-Keeping Maintain accurate records of training activities and attendance. Ensure compliance with legal and regulatory training requirements. 6. Collaboration Work closely with managers and team leaders to identify team-specific training needs. Communicate training plans and schedules effectively. DESIRED SKILLS Good Communication and leadership skills. Ability to problem solving and trouble shooting. Good eye-for-details and grasping. Ability to work independently. Good learning and positive attitude. DESIRED QUALIFICATION Bachelors degree in Human Resources, Education, or a related field. Certification in Training or Learning & Development (e.g., CIPD, SHRM) is an advantage. Walk-in in JD Date: 17th March-2025 - 17th April 2025 Date: 10:30- 4:00

Job Role . To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts. Job Description (a) Guest Orientation . To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort. (b) Personalized Service . EH provides a very personal, detailed, seamless service to guests. (c) EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. (d) The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards. (e) Process Adherence . Ensures all initiatives and processes are within the company s Responsible tourism framework. (f) Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility. (g) Product Knowledge . Should have thorough knowledge of Resort & Operations.

Associate provide the TC Experience to the customers, and they also have to deal with the visual merchandisers for proper display at the stores maintain the inventory check, and have to report to the Floor manager providing him all the details of the store

Role Details Section 1 (Roles and Responsibilities) [Describe the role in detail without mentioning any technical tool/platform/programming language) Section 2 (Mandatory technical skills) [Mention the mandatory technical skill family (hard skills)] Section 3 (Mandatory non-technical skills) [Describe the mandatory non-technical skill requirement (Domain) Section 4 (Education Qualification and Certifications required, If any) [Mention the educational qualifications necessary, any certification /specific academic pedigree needed] Section 4 (Others) [Mention any other information about the role, that you may want to share with Staffing / Hiring team

The primary responsibilites for a QAT Lead are as follows but not limited to: The Quality and Training Lead is a hands-on expert who directly drives the execution of both Quality and Training functions within the team. providing Operational support In the Quality function, this role performs coding quality reviews, identifies trends, and analyzes error patterns to drive targeted process improvements. The Senior Lead is actively involved in day-to-day quality assurance activities, including auditing, documenting findings, and providing direct feedback to coders. They collaborate with operations to implement corrective actions and serve as a go-to resource for quality-related questions and support. In the Training function, this individual develops and personally delivers training sessions, including New Hire Training and ongoing Production Staff Education. The Senior Lead creates interactive training materials, facilitates live and virtual sessions, and evaluates learning effectiveness through assessments and follow-up support. They also attend client training sessions and lead internal calibration meetings to ensure alignment with client standards and expectations This is a working leadership roledeeply engaged in both performing quality reviews and actively training the team to strengthen Shearwater Healths accuracy, consistency, and performance.

Role & responsibilities Experience: Any Graduate or MBA, 0 to 1 year work experience Skills: Good communication and interpersonal skills + knowledge of MS Excel and PPT All Training co-ordination related activities Assisting Team in executing annual initiatives and meeting team objectives Learning and using HRMS - LMS effectively Being Punctual and Organized Preferred candidate profile Good communication and interpersonal skills Knowledge of MS Excel and PPT All Training co-ordination related activities Assisting Team in executing annual initiatives and meeting team objectives Learning and using HRMS - LMS effectively Being Punctual and Organized Perks and benefits Annual Leaves. Family Medical Insurance. Employee Provident Fund Working Days- 5

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of [Management Trainee - AML/KYC (Practitioner)] In this role, you will be a crucial mediator between Genpact associates and higher management. Your key responsibilities will include service delivery management, team management, client management, and process re-engineering to improve the services delivered to our clients. You will be required to manage end-to-end processes right from transaction monitoring/ KYC/screening/fraud investigations for different entities. Responsibilities • Conduct financial crimes risk management investigations including credit card, electronic fraud transactions, identifying and screening data anomalies • Engaging with clients to ensure smooth performance delivery, and prioritise high valued/critical transactions • Presenting performance results and ideas to management • Coordinating day-to-day work of the team and ensuring accurate and timely delivery of results to the client • Being familiar with the investigation process for transaction monitoring/KYC/ screening/ identification of fraud or other teams and occasionally assisting the team in service delivery • Upskilling new resources and ensuring fast induction to mainstream business processing • Maintaining work quality through audits and putting checks in place. • Driving Genpact wide initiatives in the team. • Driving compliance of institutional, federal, and state laws, regulations, and guidance, including those related to Anti-Money Laundering (Bank Secrecy Act, USA PATRIOT Act, etc.) • Complying with company and client policies and procedures • Review data from systems and following client procedures to investigate, decide, and document transaction monitoring alerts Qualifications we seek in you! Minimum Qualifications / Skills • Under-graduation (Preferably with a background in commerce, finance or economics) • Excellent communication and presentation skills • MS Office applications like Excel, Word, PowerPoint, Outlook, etc. • Ability to independently research, analyse, and recommend solutions to close open items and discrepancies with the client • Ability to lead cross-functional and diverse teams • Ability to comprehend, analyses and complex financial reports and data Preferred Qualifications/ Skills • CAMS or CFE qualified • Relevant experience in processing transaction monitoring/ KYC/ screening/ fraud workflows within FCRM • Global exposure • Proficiency and/or fluency in a secondary language Spanish, Italian, German, Chinese, Russian, French, Arabic, etc. • Experience in retail/business/correspondent banking or brokerage • Outstanding analytical, investigative, and writing skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of MT, HRO Payroll! Responsibilities: Handling entire operations of Payroll Operations / Benefit plan administration for US Hiring and staffing teams to ensure operations stability Leading / grooming team leaders to ensuring all the process activities are completed and SLAs met Getting Involved is customer engagement activities, will be one point of contact for Process owners Monitoring contractual changes / amendments Collaborating with transitions team in case of FTE ramp up / scope additions Driving quality initiatives to bring continuous improvements Overseeing turnover, trainings for staff and involving in their development planning Driving Compliance and putting system / process controls Closely working with Service delivery leader and sales to manage account P&L Hiring setups US Tax calculations Personal data changes, Job changes/Org changes Transfer, Separation and Termination Letter generation Benefit plan Administration Plan communication Eligibility and Enrollment support Life event changes / System Admin Analytical Skills and ability to work and supervise different teams. Ability to prioritize effectively, be flexible as needs change Ability to work on own initiative Clear thinking / problem solving skills and ability to quickly grasp new ideas Effective working knowledge of IT tools like MS Excel Having experience in any of this software/platforms (SAP, Microsoft Dynamic AX, Fortis, Pipeline, EMS and World Manager) is an added advantage Qualifications we seek in you Minimum qualifications B.com/MBA or equivalent Prior US Payroll processing/Operations is required and having Payroll accounting is an added advantage Good Communication – Both Written and oral Preferred Qualifications Good Accounting- Payroll Operations / Record to Report Having experience and knowledge in Employee Data/Admin Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Location: Hyderabad - Banjarahills (Hybride Mode) Experience: 36 years in Service Training Industry: Health Tech Department: Training & Operations Job Summary: We are looking for a skilled and field-experienced Service Trainer to train and onboard ground-level service professionals such as Phlebotomist, Lab technicians, or healthcare workers. The ideal candidate should have hands-on experience in training individuals who directly engage with customers at their doorstep, ensuring high service quality, professionalism, and customer satisfaction. Key Responsibilities: Supervise and conduct onboarding training for new field service professionals (Phlebotomist, Lab Technicians) Train on service protocols, grooming standards, customer interaction, and safety procedures SOP-based practical sessions for on-ground execution Use live demonstrations and mock sessions for real-time scenario training Ensure compliance with company standards, hygiene, and customer handling guidelines Monitor field performance and identify training gaps Conduct periodic refresher and upskilling sessions Coordinate with operations and quality teams to align training with field requirements. Required Skills & Qualifications: Bachelors degree or equivalent work experience 3+ years of experience in field operations or service partner training Excellent interpersonal and communication skills in regional/local languages Strong understanding of field service dynamics and customer expectations Ability to monitor and conduct both classroom and on-ground practical training sessions Familiarity with app-based service workflows and mobile tools used by field staff

Job Title: International Trainer BPO Location: Gift City Gandhinagar Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International BPO Training preferred) Educational Qualification: Graduation – Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 3-5 Years.

Role & responsibilities 1.Training & Development Coordinators plan, organize, and direct a wide range of training activities. 2. Trainers consult with training managers and employee supervisors to develop performance improvement measures, conduct orientation sessions, and arrange on-the-job training for new employees. 3.They help employees maintain and improve their job skills and prepare for jobs requiring greater skill. 4.They work with supervisors to improve their interpersonal skills and to deal effectively with employees. 5.They may set up individualized training plans to strengthen employees existing skills or teach new ones. 6.Training & Development Coordinators also may set up leadership or executive development programs for employees who aspire to move up in the organization. 7.These programs are designed to develop or “groom” leaders to replace those leaving the organization and as part of a corporate succession plan. Preferred candidate profile Perks and benefits

Hi, We are hiring for the ITES Company for the Digital Learning Coach Role. Overview The Digital Learning Coach is responsible for empowering educators and learners through the effective use of digital tools and technologies. The role involves designing and delivering professional development programs, conducting workshops, and providing one-on-one coaching to enhance digital literacy and instructional practices. The coach supports the integration of digital tools into curricula, evaluates the impact on student engagement, and ensures the seamless adoption of educational technologies. This role requires strong communication skills, up-to-date knowledge of digital learning trends, and a collaborative approach to foster innovation and continuous improvement in digital education. Key Skills: a) Minimum 3 years experience as Digital Learning Coach with Strong knowledge of digital learning tools, platforms, and educational technologies b) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 43 Job Description Overall work experience of 3 - 5 years as Digital Learning Coach. Should have provided support, guidance, and training to educators and learners to enhance their digital learning experiences. Should have excellent communication skills. Should have worked closely with various stakeholders to develop and implement effective digital learning strategies and ensured successful adoption of digital tools and platforms. Should have conducted training sessions and workshops for educators on effective use of digital learning tools and platforms. Should have developed and delivered professional development programs to enhance digital literacy and teaching skills. Should have created and maintained training materials, guides, and resources. Should have provided one-on-one coaching and mentoring to educators and learners. Should have offered ongoing support to troubleshoot issues and optimize the use of digital tools. Should have assisted in the integration of digital resources into curricula and lesson plans. Should have collaborated with educators to design and implement digital learning strategies and initiatives. Should have evaluated the effectiveness of digital learning programs and provided feedback for improvement. Should have monitored and assessed the impact of digital learning on student engagement and achievement. Should work closely with IT, administration, and other departments to ensure seamless integration of digital tools. Should participate in regular meetings to discuss progress, challenges, and opportunities. Should stay updated with the latest trends and best practices in digital learning and educational technology. Should Research and recommend new digital tools and resources to enhance learning experiences. Should foster a culture of continuous improvement and innovation in digital learning. Strong knowledge of digital learning tools, platforms, and educational technologies. Proven experience in digital learning, instructional coaching, or related roles.

Roles and Responsibilities Assess training needs through surveys, interviews, and performance evaluations. Design and implement engaging training programs for clinical staff (e.g., nurses, technicians), non-clinical staff (e.g., front desk, housekeeping), and administrative teams. Deliver both in-person and online training sessions on topics such as: Hospital protocols and SOPs Infection control and patient safety Customer service and communication Emergency procedures Use of hospital management systems (HMS/EMR) Maintain training records and evaluate the effectiveness of training programs. Support onboarding of new employees by providing orientation and initial skill development. Collaborate with department heads to ensure training aligns with departmental goals and regulatory standards. Stay updated with healthcare regulations and incorporate updates into training content. Organize refresher courses and continuous education programs. Develop training programs for hospital staff on soft skills, NABH guidelines, and corporate culture. Conduct induction trainings for new employees to ensure they understand the hospital's policies and procedures. Coordinate with various departments to identify training needs and develop customized solutions. Manage training schedules, resources, and budgets to ensure effective delivery of training programs. Evaluate trainee performance and provide feedback to improve their skills. Desired Candidate Profile 3-6 years of experience in a similar role or related field (hospitality industry preferred). Strong understanding of hospital operations, clinical workflows, and compliance standards (e.g., NABH). Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision. Key Competencies: Communication & Presentation Skills Empathy and Emotional Intelligence Planning and Organizational Skills Teamwork and Collaboration Problem-Solving Abilities Attention to Detail Adaptability and Continuous Learning Contact HRD : recruitment@kaminenihospitals.com

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively.

"We are looking to hire a male candidate with 48 years of experience in Learning & Development, Performance Management Systems (PMS), and Employee Engagement. Key Responsibilities Learning & Development (L&D) Conduct Training Need Identification (TNI) and prepare quarterly training plans. Schedule and communicate training programs with stakeholders. Facilitate online learning activities and ensure completion tracking. Ensure training participation by following up with employees and coordinating replacements. Maintain training records as per ISO standards. Coordinate logistics with trainers and site admins. Collect training feedback and analyze outcomes. Training Programs Conduct induction programs for all new joiners and keep the presentation updated. Gather and analyze induction feedback. Deliver in-house training (online/offline) on key HR and development topics. Employee Engagement Prepare and execute the employee engagement calendar for HO and sites. Plan and organize activities in coordination with facility and site teams. Compere events, collect event photos, and manage internal celebrations. Administer surveys and document outcomes. Internal Communication Manage official WhatsApp groups add/remove members and keep communication streamlined. Rewards & Recognition Collect nominations and manage certificate and trophy design/printing. Coordinate award ceremonies and internal recognition programs. POSH (Prevention of Sexual Harassment) Schedule and coordinate POSH awareness sessions. Liaise with external IC members for meetings and training. Participate in IC meetings, document MoMs, and ensure compliance. Documentation & Compliance Maintain and update HR policies, SOPs, and ISO documentation. Prepare L&D, POSH, induction, and employee engagement reports. Ensure EHS compliance by understanding and addressing HIRA/ERA risks. Apply now to be part of a dynamic and values-driven HR team!

About AIonOS AIonOS, a groundbreaking joint venture between InterGlobe and Assago , is revolutionizing businesses with AI-driven transformations . Our mission is to integrate cutting-edge AI technologies seamlessly to elevate operational precision, agility, and innovation across industries. As pioneers in AI-powered Customer Experience (CX) transformation , we deliver superior services to global customers. Backed by a dynamic team dedicated to innovation and excellence, we are redefining CX paradigms worldwide. Job Title: Senior Manager (Account Head) - Training Location: Noida / Onsite (May involve travel based on business requirements) As Senior Manager Training , you will lead the design and execution of strategic, AI-integrated training programs to elevate operational precision and customer experience (CX). Key Responsibilities Strategic Leadership Develop and implement advanced AI-powered training programs. Align training strategies with organizational goals and CX benchmarks. Drive organizational change through innovative learning frameworks. Training Program Development Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation. Create customized onboarding programs for seamless role integration. Analyse Straining metrics for measurable outcomes and optimization. Collaboration & Teamwork Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. Data-Driven Insights Evaluate training outcomes using analytics. Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. Coaching & Development Lead coaching initiatives to improve core CX competencies and leadership skills. Manage onboarding, development, and mentorship of training staff. Compliance & Stakeholder Engagement Ensure adherence to training protocols, regulatory standards, and audit readiness. Present outcomes and strategic recommendations to senior leadership & clients. Key Hiring Skills Experience 9–15 years in training and development, including 5+ years as Account Head – Training, overseeing large-scale CX training operations (500+ employees) form training standpoint. Mandatory experience in travel industry , managing CX for Airlines/OTAs (Air Bookings). Technical Expertise Proficiency in AI-driven learning tools and instructional design methodologies. Expertise in content development (e-learning, instructor-led, and hybrid programs). Leadership Skills Proven ability to lead cross-functional projects and drive continuous improvement. Strong facilitation, presentation, and stakeholder management abilities. Educational Background Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus. What We Offer Competitive salary, including performance-based variable pay. Career advancement opportunities in an AI-driven organization. A collaborative work culture fostering learning and growth. The opportunity to lead innovative projects in a transformative enterprise. If you are a visionary training leader passionate about driving AI-powered CX excellence, join us at AIonOS to redefine the future of training and development.

Key Responsibilities: Lead, manage, and mentor a team of corporate trainers. Design, implement, and evaluate training programs aligned with business goals. Ensure trainers are well-equipped with the latest industry knowledge and teaching methodologies. Develop training materials, workshops, and assessment frameworks. Conduct training sessions as needed and ensure consistent quality in delivery. Oversee and guide the Business Development team (BDEs/BDAs) to achieve sales targets. Develop and implement business strategies to expand market reach and revenue growth. Identify new business opportunities and partnerships within the IT EdTech sector. Collaborate with marketing and sales teams to drive lead generation and conversion. Build and maintain strong relationships with corporate clients and stakeholders. Align training programs with business development goals. Ensure smooth coordination between training and sales teams for seamless client onboarding. Monitor and analyze training effectiveness, sales performance, and team productivity. Stay updated with industry trends, competitor analysis, and technological advancements. Key Requirements: Bachelor's/master's degree in business, IT, Education, or related fields. 5+ years of experience in corporate training, sales, or business development in the IT/EdTech sector. Proven leadership experience in managing teams (trainers & BDEs/BDAs). Strong understanding of IT training programs, e-learning platforms, and corporate learning solutions. Excellent communication, negotiation, and interpersonal skills. Ability to strategize, implement, and drive business growth through training and sales initiatives. Proficiency in CRM tools, LMS platforms, and data-driven decision-making.