Job Role . To provide prompt, effective communication support for customers and Resort staff by operating systems of Evolve Back Resorts. Job Description (a) Guest Orientation . To deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the resort. (b) Personalized Service . EH provides a very personal, detailed, seamless service to guests. (c) EH will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. (d) The attention to detail required and the ability to anticipate the needs of guests needs demand that the EH is a consummate resort professional with impeccable standards. (e) Process Adherence . Ensures all initiatives and processes are within the company s Responsible tourism framework. (f) Documentation. Maintain & manage the documents as per SOPs. Engaging in day-to-day operation of the whole facility. (g) Product Knowledge . Should have thorough knowledge of Resort & Operations.

Job Role: To maximize the sales by effective sales technique and focusing on Target achievement by supervision, direction, and coordination among the sub ordinates. Job Description: a) Monitors the Stock Level and placing the orders through Assistant Manager. b) To ensure that the Shop is kept clean and Tidy and to avoid any imperfection before coming to the Guests Notice. c) Record and respond to any guest complaints, suggestions or requests efficiently. d) Receive products from suppler & verify the same with PO, e) Placed the products on racks with price tag. f) To give outstanding services to the guests those have checked in and greet them in a friendly manner and interact with them in a positive way. g) Flexible to work and should have excellent organization and management skills. h) Greeting guests upon arrival and making them feel welcomed.