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Sr Team Lead - Trainer

3 - 8 years

5 - 6 Lacs

Hyderabad

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Training Team Management Service Training Real Time Analysis Training Management Onboarding

Work Mode

Hybrid

Job Type

Full Time

Job Description

Location: Hyderabad - Banjarahills (Hybride Mode) Experience: 36 years in Service Training Industry: Health Tech Department: Training & Operations Job Summary: We are looking for a skilled and field-experienced Service Trainer to train and onboard ground-level service professionals such as Phlebotomist, Lab technicians, or healthcare workers. The ideal candidate should have hands-on experience in training individuals who directly engage with customers at their doorstep, ensuring high service quality, professionalism, and customer satisfaction. Key Responsibilities: Supervise and conduct onboarding training for new field service professionals (Phlebotomist, Lab Technicians) Train on service protocols, grooming standards, customer interaction, and safety procedures SOP-based practical sessions for on-ground execution Use live demonstrations and mock sessions for real-time scenario training Ensure compliance with company standards, hygiene, and customer handling guidelines Monitor field performance and identify training gaps Conduct periodic refresher and upskilling sessions Coordinate with operations and quality teams to align training with field requirements. Required Skills & Qualifications: Bachelors degree or equivalent work experience 3+ years of experience in field operations or service partner training Excellent interpersonal and communication skills in regional/local languages Strong understanding of field service dynamics and customer expectations Ability to monitor and conduct both classroom and on-ground practical training sessions Familiarity with app-based service workflows and mobile tools used by field staff

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