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Training Manager- Banking

10 - 15 years

10 - 17 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Training Training Need Analysis Training Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website www.firstsource.com Operational Manage end-to-end delivery of training programs (Pre-process, Process, OJT) Plan training calendars in line with business demand Lead, coach, and certify training teams Coordinate with Ops, QA, and clients to define success measures Oversee governance, reporting, and feedback loops Drive readiness metrics and time-to-floor improvements Evaluate and mentor trainers through structured observation and feedback Maintain certification records and continuous upskilling plans Stakeholder Collaboration Align with client and internal teams for training access, updates, and KT Host regular syncs to address escalations and ensure trainer preparedness Reporting & Governance Own daily/weekly/monthly reporting on batch progress and training impact Provide inputs for governance reviews and client MBRs Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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