Job Description 1.Conduct comprehensive new hire trainings for lending operations team members. 2.Lead and monitor On-the-Job Training (OJT) sessions to ensure real-time learning effectiveness. 3.Facilitate refresher trainings to enhance and reinforce existing knowledge and skills. 4.Organize and execute ad hoc or miscellaneous trainings based on operational or business needs. 5.Maintain and update the knowledge portal regularly with process documents, SOPs, and training materials. 6.Timely cascade of process updates to all stakeholders and ensure understanding and alignment. 7.Participate in calibration sessions with operations and compliance teams to maintain alignment on quality benchmarks. 8.Monitor and evaluate calls/processes to ensure adherence to internal policies, procedures, and compliance requirements. 9.Share feedback with respective team leads and contribute to continuous improvement initiatives. 10Assist in identifying process gaps and recommend corrective actions. Requirements: 1.Proven experience in training and quality assurance, preferably within lending or MSME operations. 2.Strong presentation, facilitation, and communication skills. 3.Attention to detail and a structured approach to documentation and audits. 4.Ability to collaborate cross-functionally and work in a fast-paced environment. We're on a mission to digitally transform India's MSME sector. You'll be part of a passionate team with a strong culture of ownership, innovation, and impact. Regards, Mansoor HA TA - HR 9019786713 Khatabook

Your roleWe, at Khatabook, are looking for an Associate Process Manager to help streamline the collections process, ensuring efficiency, compliance, and high recovery rates across MSME loans and customer segments What would you do at Khatabook? Drive and optimize day-to-day collection processes for MSME loans and customer segments Coordinate with internal and external collection partners, agencies, and technology teams to ensure timely follow-ups and recoveries. Monitor key metrics including delinquency rates, recovery performance, and portfolio health. Identify process gaps and implement improvements to enhance efficiency and customer experience. Leverage data and dashboards to analyze collection trends and develop actionable strategies. Ensure compliance with regulatory and legal requirements in all collection activities. Work cross-functionally with Product, Risk, Customer Support, and Legal teams for resolution of complex cases. Support automation initiatives and tech integrations to streamline the collection lifecycle. What are we looking for?Bachelor's degree: MBA or relevant postgraduate qualification is a plus 3+ years of hands-on experience in collections, preferably in a fintech, NBFC, or digital lending company. Strong understanding of digital collections tools, call center operations, and agency management. Excellent analytical, communication, and negotiation skills. Familiarity with loan management systems (LMS), CRM platforms, and BI dashboards (Tableau, Power BI, etc.). High ownership, adaptability, and ability to work in a fast-paced, startup environment. Experience in managing tele-calling teams or outsourced collections. Knowledge of regulatory guidelines like RBI norms for collections. Proficiency in Hindi and/or regional languages is a plus

Your role We, at Khatabook, are looking for a Key Account Manager to be part of the Origination team.What would you do at Khatabook Interview applicants to determine financial eligibility and feasibility of granting loans. Οperate in compliance with laws and regulations and adhere to lending compliance guidelines. Complete the loan contracts and counselling clients on policies. Ability to work in a goal-oriented environment. Submit loan applications in a timely manner. What are we looking for Experience - Minimum 4+ years of field experience. Candidate must have good knowledge in excel (Vlookup, pivot table) Bachelor's Degree (Commerce would be preferable). Candidate must handled at least team size of 10-15 members also open to travel 12-15 days in a month Ability to work in a goal-oriented environment. Must have a Bike, Android Phone, and 2-Wheeler Driving License. Should have geography knowledge on the city level. About Khatabook We exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users. As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business by. ● Building a complete business management platform. ● Providing the power of technology to an underserved segment. ● Helping businesses to grow by providing them with ammunition of insights & digital reports. ● Offering a financial services platform catering to the specific needs of the MSME space.

Job Responsibilities ● Ability to do both outbound & Inbound Sales with the zeal to successfully meet the sales target. ● Negotiation skills with the ability to resolve issues and address complaints. ● Call handling as per defined standards. ● Go the “extra mile” to meet sales quota and facilitate future sales. ● Understanding customer needs & building positive relationships with customers. ● Identify prospective customers and execute the disbursement within the credit parameters and process of the organisation. ● Converting leads from Platforms into Loans by helping the Ops team to receive all the required documents and ensuring completion of applications. Please Reach out Mansoor HA TA- HR 9019786713

What would you do at Khatabook ● Interview applicants to determine financial eligibility and feasibility of granting loans. ● Οperate in compliance with laws and regulations and adhere to lending compliance guidelines. ● Complete the loan contracts and counselling clients on policies. ● Ability to work in a goal-oriented environment. ● Submit loan applications in a timely manner. What are we looking for ● Experience - Minimum 1+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level. Note- Only those candidates can apply who are looking for field Job.

What would you do at Khatabook ● Interview applicants to determine financial eligibility and feasibility of granting loans. ● Οperate in compliance with laws and regulations and adhere to lending compliance guidelines. ● Complete the loan contracts and counselling clients on policies. ● Ability to work in a goal-oriented environment. ● Submit loan applications in a timely manner. What are we looking for ● Experience - Minimum 1+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level. Note- Only those candidates can apply who are looking for field Job.

What would you do at Khatabook ● Interview applicants to determine financial eligibility and feasibility of granting loans. ● Οperate in compliance with laws and regulations and adhere to lending compliance guidelines. ● Complete the loan contracts and counselling clients on policies. ● Ability to work in a goal-oriented environment. ● Submit loan applications in a timely manner. What are we looking for ● Experience - Minimum 1+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level. Note- Only those candidates can apply who are looking for field Job.

What would you do at Khatabook ● Interview applicants to determine financial eligibility and feasibility of granting loans. ● Οperate in compliance with laws and regulations and adhere to lending compliance guidelines. ● Complete the loan contracts and counselling clients on policies. ● Ability to work in a goal-oriented environment. ● Submit loan applications in a timely manner. What are we looking for ● Experience - Minimum 1+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level. Note- Only those candidates can apply who are looking for field Job.

Role of Credit Risk Associate We at Khatabook are creating a team of kickass people in our business loans vertical. This team is working on enabling financial services to India’s huge MSME segment which has been neglected till now by traditional players.We have already made significant headway by creating innovative solutions tailor-made for manufacturers, distributors, and retailers. As a part of the Lending team, you would work and create a strategy for a 100x journey from the current stage. Responsibilities: 1. Loan Application Assessment: ● Review and analyze business loan applications, credit reports, financial statements, and supporting documents. ● Analyzing bank statements & financial statements todetermine the borrower’s suitability. ● Assess the overall creditworthiness of businesses applying for loans. 2. Risk Analysis: ● Conduct comprehensive risk analysis, identifying potential risks and mitigating factors. ● Determine appropriate loan structures, terms, and conditions based on risk assessment. 3. Policy Adherence: ● Ensure that all loan applications adhere to company lending policies and guidelines. ● Stay updated on regulatory changes and industry best practices related to business lending. ● Maintain strict confidentiality of sensitive borrower information. 4. Documentation and Reporting: Maintain detailed records of underwriting decisions, assessments, and communications. ● Generate reports on underwriting activities and performance metrics as required. ● Participate in periodic audits and quality control processes. What are we looking for ● Minimum of 1-3 years of experience in business loan. ● Highly organized and able to multitask. ● Self-driven and proactive nature. ● Demonstrate leadership qualities. ● High computer literacy and ability to learn new software. ● Curious with a passion for learning. ● A keen problem solver. ● Strong verbal and written communications. ● Passion for working in an agile work experience. ● Ability to successfully work in a team-oriented, highly collaborative environment.

Role of Credit Risk Associate We at Khatabook are creating a team of kickass people in our business loans vertical. This team is working on enabling financial services to India’s huge MSME segment which has been neglected till now by traditional players.We have already made significant headway by creating innovative solutions tailor-made for manufacturers, distributors, and retailers. As a part of the Lending team, you would work and create a strategy for a 100x journey from the current stage. Responsibilities: 1. Loan Application Assessment: ● Review and analyze business loan applications, credit reports, financial statements, and supporting documents. ● Analyzing bank statements & financial statements todetermine the borrower’s suitability. ● Assess the overall creditworthiness of businesses applying for loans. 2. Risk Analysis: ● Conduct comprehensive risk analysis, identifying potential risks and mitigating factors. ● Determine appropriate loan structures, terms, and conditions based on risk assessment. 3. Policy Adherence: ● Ensure that all loan applications adhere to company lending policies and guidelines. ● Stay updated on regulatory changes and industry best practices related to business lending. ● Maintain strict confidentiality of sensitive borrower information. 4. Documentation and Reporting: Maintain detailed records of underwriting decisions, assessments, and communications. ● Generate reports on underwriting activities and performance metrics as required. ● Participate in periodic audits and quality control processes. What are we looking for ● Minimum of 1-3 years of experience in business loan. ● Highly organized and able to multitask. ● Self-driven and proactive nature. ● Demonstrate leadership qualities. ● High computer literacy and ability to learn new software. ● Curious with a passion for learning. ● A keen problem solver. ● Strong verbal and written communications. ● Passion for working in an agile work experience. ● Ability to successfully work in a team-oriented, highly collaborative environment.

Key Responsibilities: Respond to customer queries via chat in a timely, clear, and helpful manner. Communicate fluently in both English and Hindi. Resolve customer issues or escalate to relevant departments when necessary. Maintain customer satisfaction by providing professional support. Accurately log customer interactions in the system. Required Skills & Qualifications: Minimum 6 months of prior experience in a chat support role. Proficiency in English and Hindi (written). Typing speed of 30 WPM with at least 95% accuracy. Basic knowledge of customer service practices and tools. Ability to multitask and handle multiple conversations simultaneously. Strong interpersonal and problem-solving skills. Regards, Mansoor HA Sr. HR Specialist 9019786713 Khatabook

Roles & Responsibilities: 1. Providing solutions to different problems of customers by taking help of different internal tools 2. Answering phone calls and responding to them. 3. Having product understanding and helping the customers as well with that. 4. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients 5. Coordinating with the internal teams to get the issue resolved 6. Candidate should be comfortable with rotational shifts and Week offs 7. Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints. Skills & Requirements: 1. Candidates should possess excellent oral and written communication skills 2. Excellent communication skill (Hindi and English Mandatory) 3. Candidate should have 0 months to 3 years of experience in Customer Support (Inbound Calls) 4. Must have worked in Customer Support Inbound/ Experience 5. An enthusiastic and energetic individual. 6. Quick learner Regards, Mansoor HA Sr HR 9019786713

● Ability to do both outbound & Inbound Sales with the zeal to successfully meet the sales target. ● Negotiation skills with the ability to resolve issues and address complaints. ● Call handling as per defined standards. ● Go the “extra mile” to meet sales quota and facilitate future sales. ● Understanding customer needs & building positive relationships with customers. ● Identify prospective customers and execute the disbursement within the credit parameters and process of the organisation . ● Converting leads from Platforms into Loans by helping the Ops team to receive all the required documents and ensuring completion of applications. ● Good communication skills - Ability to communicate in both Hindi & Tamil effectively ● Ability to work in cross-functional settings. Regards, Mansoor HA Sr HR 9019786713

What would you do at Khatabook Manage and complete onboarding of new users through self-sourcing and connectors, Manage and complete onboarding of leads passed through digital channels Job role involves travel upto max of 80-100KM of the city What are we looking for ● Experience - Minimum 2+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level.

What would you do at Khatabook Manage and complete onboarding of new users through self-sourcing and connectors, Manage and complete onboarding of leads passed through digital channels Job role involves travel upto max of 80-100KM of the city What are we looking for ● Experience - Minimum 2+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level.

What would you do at Khatabook Manage and complete onboarding of new users through self-sourcing and connectors, Manage and complete onboarding of leads passed through digital channels Job role involves travel upto max of 80-100KM of the city What are we looking for ● Experience - Minimum 2+ years of field experience. ● Education qualification - Based on the location but any degree is preferred. ● Ability to work in a goal-oriented environment. ● Must have a Bike/or any two-wheeler, Android Phone, and 2-Wheeler Driving License. ● Should have geography knowledge on the city level.