Technical Sales Engineer

Primary Responsibilities

• Technical Sales Engineer at Deque Systems are the trusted advisors that provide Deque’s first line of technology support to our customers.
• Provide world-class technology support of Deque solutions while working with customer implementation teams and Deque support and engineering teams to ensure successful implementations and adoption of Deque products.
• Develop a good understanding of your customer’s accessibility objectives, use cases, project team members and key players
• Work directly with users of Deque technology, identify and help them to be the subject matter experts and champions for Deque products within the customer organization through onboarding, training, knowledge-transfer, and assist with simple sample implementations or integrations of Deque products with customer solutions etc.
• Help customers understand the value of our products and solutions offerings as they develop and grow their accessibility programs
• Responsible for ensuring your customers are successfully able to use Deque products throughout their Deque accessibility journey
• Work and collaborate with Deque Customer Support, Product Management, and Saas and engineering teams to help solve customer issues/tickets, share product knowledge, and for implementation assistance to ensure customer success.
• Understand and articulate opportunities to improve and optimize results of customer usage and implementation of Deque products, and help build business cases for further investment for upsells and cross-sells.
• Identify opportunities for process improvement and efficiency within Customer Success
• Deliver product demonstrations that directly address customer needs
  

Requirements

• At least 5 years experience in software development or implementation role
• At least 2 years experience in a customer-facing technical role
• Professional language skills in at least 1 other European language besides English (preferably French or German)
• Deep understanding of UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc).
• Good understanding of CI/CD pipeline components and Saas
• Experience with UI test automation frameworks
• Good understanding of SDLC and its components
• Excellent communication and presentation skills
• Proven track record of working with various players in the customer organization to understand and solve problems and deliver desired results
• Good understanding of accessibility software domain and customers needs
• Ability to work on multiple customer projects concurrently
• Travel up to 30%
• Only candidates living in London or Amsterdam time zones with EU or UK working permits will be considered