Technical Office Manager

Job Summary:

10+ years of experience

operational management within a technical environment. ITIL Certification is highly preferred as this role

requires tracking technical deliverables and ensuring adherence to service standards. This position is vital

for integrating administrative efficiency with technical delivery oversight.

Key Responsibilities:

Operational Tracking & Technical Oversight (ITIL Focus)

• Implement and manage systems to track technical work progress for engineers (e.g., Oracle EBS support tasks, development projects).
• Monitor and report on the achievement of Service Level Agreements (SLAs), ensuring service continuity and quality.
• Liaise with engineering leads to track project delivery timelines and resource allocation, ensuring Projects are completed on schedule.
• Leverage ITIL principles (e.g., Service Operation, Service Transition) to standardize internal processes and improve the efficiency of administrative support for technical teams.
• Prepare operational metrics and delivery status reports for senior management.

Office Administration & Facilities Management

• Oversee all daily office administrative tasks to ensure a productive and compliant work environment.
• Manage office logistics, including inventory (software licenses and hardware), and vendor contracts.
• Coordinate all office tax-related (GST filing) work and liaise with external accounting and compliance partners.
• Manage employee workplace management, including asset allocation, seating plans, and office maintenance.

Human Resources & Human Capital Management (HCM)

• Manage the full employee lifecycle, including meticulous record-keeping in the HCM system.
• Coordinate with finance for monthly payroll inputs and track employee attendance, leave, and compliance documentation.
• Act as the primary HR contact for policy interpretation and employee issue resolution. Recruitment & Hiring
• Lead the end-to-end recruitment process, focusing on identifying and attracting specialized talent, particularly Oracle EBS technicals.
• Coordinate job postings, resume screening, interview scheduling, and offer negotiations. Employee Well-being & Engagement
• Champion initiatives for employee well-being, morale, and a positive, performance-driven culture.
• Arrange and coordinate team-building activities, company events, and social initiatives

Required Skills & Qualifications

• Experience: 10+ years of demonstrated experience in office management, administration, HR, and operations, preferably within an IT/Software company.
• Technical Environment Exposure: Proven ability to support and track deliverables for technical teams (e.g., software engineers, system specialists).
• Certification: ITIL Foundation Certification or higher is strongly preferred; certification should be mentioned on the resume.
• Location: Must be based in or willing to commute to the Gurgaon/NCR area, India.
• Operational & HR Acumen: Expertise in managing administrative compliance, office finance coordination, HR processes, and basic Indian labor laws.
• Soft Skills: Exceptional communication, organizational, and problem-solving skills. Must be highly proactive and detail-oriented.

Why Join Us?

This is a strategic role where you will bridge administrative efficiency with technical delivery, ensuring our specialized engineering team can operate at peak performance. You will have a direct impact on operational quality and employee satisfaction as we continue to grow our presence in the enterprise software space.