Team Leader - Field Sales

Roles and responsibilities

Client Servicing & Retention

• Build and maintain long-term relationships with key clients to ensure satisfaction and loyalty.
  
• Proactively drive renewals and minimize churn through regular client engagement.
  
• Handle escalations and provide solutions to client concerns quickly and effectively.
  
• Share product/service updates, enhancements, and best practices to keep clients engaged.
  
• Identify opportunities for upselling and cross-selling to maximize client value and revenue.
  
• Develop account growth plans for key clients to maximize long-term business potential.
  

Sales Growth & Strategy

• Plan and achieve sales and renewal targets within stipulated timelines.
  
• Create strategies to increase account penetration in existing clients and identify new opportunities in untapped markets.
  
• Ensure team members follow structured processes for renewals, upselling, and client engagement.
  
• Represent the company in client meetings, reviews, and industry interactions.
  

Team Leadership & Development

• Lead, motivate, and guide the assigned team to consistently meet business objectives.
  
• Monitor team performance through a regular tracking system and provide coaching where required.
  
• Conduct regular training sessions to enhance sales and client servicing skills.
  
• Foster a culture of accountability, collaboration, and client-first attitude within the team.
  
• Support team members in client interactions and help close critical renewals or upsell deals.
  

Monitoring & Reporting

• Prepare and review daily/weekly/monthly reports on team activities, client renewals, and sales performance.
  
• Track key metrics such as retention rates, upsell conversions, and client satisfaction scores.
  
• Provide timely feedback to senior management on performance and client feedback.
  
• Maintain accurate records in CRM systems for all client interactions and renewal pipelines.
  

Additional Expectations

• Stay updated with industry developments and market trends to guide the team and clients effectively.
  
• Collaborate with internal teams (support, operations, and product) to improve service offerings.
  
• Take ownership of key accounts and ensure delivery of consistent value.
  
• Drive continuous improvement by suggesting new processes and initiatives for client retention and servicing.
  
• Perform any other role or responsibility as assigned from time to time.
  

Interested candidates can share their cvs on

pujita.verma@tradeindia.com or whatsapp Message only 7054121294