Roles and Responsibilities Client Servicing & Relationship Management Build trusted relationships with assigned clients and act as their primary point of contact. Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged. Understand client business goals and suggest relevant solutions to help them achieve better results. Share product/service updates, new features, or add-on offerings to keep clients informed and interested. Retention & Renewals Drive timely contract renewals and ensure minimal client churn. Track client usage, engagement levels, and overall satisfaction to ensure high retention. Provide clients with ROI-driven insights to reinforce the value of our services. Upselling & Cross-Selling Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. Collaborate with internal teams to customize offerings as per client needs. Collaboration & Reporting Coordinate with support, operations, and product teams to resolve client queries quickly. Maintain accurate records of all client interactions, renewals, and account activities in CRM. Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution. Skills: Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals Interested candidates can share their cvs on pujita.verma@tradeindia.com or whatsapp Message only 7054121294
Role & responsibilities Drive revenue growth by achieving assigned individual sales targets. Identify, prospect, and acquire new clients within the allocated region/segment. Reach out to potential customers via cold calling, tele-interactions. Remain adaptable to both tele-sales and field-sales modes, depending on business needs. Understand client needs and recommend solutions tailored to their business requirements. Prepare customized proposals and deliver impactful presentations to decision-makers. Maintain healthy and long-term client relationships through regular follow-ups and trust building. Ensure high standards of professionalism and compliance with the companys sales processes. Preferred candidate profile Provide accurate updates on sales pipeline, daily calls, client meetings, and closures in reports/CRM. Gather competitor insights and market intelligence to help strengthen business strategies. Take complete ownership of the sales cycle from lead generation to deal closure. Act as the single point of contact for clients until successful onboarding. Perform any additional duties or tasks as assigned time to time. What Were Looking For: Strong communication and presentation skills. Self-motivated and target-driven Prior experience in B2B sales, tele-sales preferred. Intersted Candiadates share their resumes to anushka.srivastava@tradeindia.com
Roles and responsibilities Client Servicing & Retention Build and maintain long-term relationships with key clients to ensure satisfaction and loyalty. Proactively drive renewals and minimize churn through regular client engagement. Handle escalations and provide solutions to client concerns quickly and effectively. Share product/service updates, enhancements, and best practices to keep clients engaged. Identify opportunities for upselling and cross-selling to maximize client value and revenue. Develop account growth plans for key clients to maximize long-term business potential. Sales Growth & Strategy Plan and achieve sales and renewal targets within stipulated timelines. Create strategies to increase account penetration in existing clients and identify new opportunities in untapped markets. Ensure team members follow structured processes for renewals, upselling, and client engagement. Represent the company in client meetings, reviews, and industry interactions. Team Leadership & Development Lead, motivate, and guide the assigned team to consistently meet business objectives. Monitor team performance through a regular tracking system and provide coaching where required. Conduct regular training sessions to enhance sales and client servicing skills. Foster a culture of accountability, collaboration, and client-first attitude within the team. Support team members in client interactions and help close critical renewals or upsell deals. Monitoring & Reporting Prepare and review daily/weekly/monthly reports on team activities, client renewals, and sales performance. Track key metrics such as retention rates, upsell conversions, and client satisfaction scores. Provide timely feedback to senior management on performance and client feedback. Maintain accurate records in CRM systems for all client interactions and renewal pipelines. Additional Expectations Stay updated with industry developments and market trends to guide the team and clients effectively. Collaborate with internal teams (support, operations, and product) to improve service offerings. Take ownership of key accounts and ensure delivery of consistent value. Drive continuous improvement by suggesting new processes and initiatives for client retention and servicing. Perform any other role or responsibility as assigned from time to time. Interested candidates can share their cvs on pujita.verma@tradeindia.com or whatsapp Message only 7054121294