74 Team Manager Jobs

Role & responsibilities : Achieve Service productivity & efficiency standards / bench mark by ensuring that the PhoneBankers consistently deliver across all - service efficiency parameters. • Meeting teams sales productivity & core product sales targets, thereby contributing to the Units sales and productivity achievement. Contribute towards meeting the cost: income target for the Unit. • Ensuring best-in-class customer experience by the team of agents / PhoneBankers, by ensuring seamless query resolution on calls, seamless transfer of escalations to PhoneBankers when required and effective handling of 2nd level escalations. • Ensuring adherence to Operations processes aimed at zero defect transaction processing & meeting the Audit & Compliance and Regulatory guidelines. • Ensuring that the PhoneBanking Unit is managed efficiently by providing adequate support during the Shift Management, rendering Financial Authorisation and maintaining targeted service levels across all shifts. Building the team in terms of service / sales / quality culture by leading by example & ensuring high standard of motivation amongst the PhoneBankers. • Delivering consistent Call Quality & service delivery as per set standards that results into enhanced customer experience. So that, the PhoneBankers achieve the defined objectives in areas of Customer service, Call Quality, Process adherence & and revenue generation through cross-selling.

We Are Hiring!! Industry: BPO 1.Telesales Manager 2.Telesales Team Lead 3.Inside Sales Executive 4.Customer Support- Team Lead Experience: 2-5 Years Salary:25k- 30K CTC Location : Chennai Immediate Joining Gender: Male Willing To Relocate Can Apply

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

Must have Min 1+yrs exp as a Team Leader from International Voice Telecom Sales Process BPO. Must know KPI's CSAT/NPS/AHT Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities : Team Manager leads a team of tele-callers and is directly responsible for the performance of team members leading to fulfilment of Business objectives. Monitoring and tracking the tele-callers on revenue generation, product penetration, digital penetration, and liability growth ensure that the required product mix is maintained at resource level to achieve the targeted number. Team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management. Responsible to lead a team of Telesales executives who in turn reaches out to customer to have requested for voluntary card closure & retain them through complaint resolution. Assists in removal of temporary blocks on card to enable customer to use / activate & increase spends. Responsible to work on Reactivation of customers to ensure winback their spends to the existing Portfolio. The Team Manager to ensure the budgeted workstations are staffed, operational and staff is motivated. Review, train and taking corrective action at the resource level to ensure that set and agreed upon targets are met. To be the first level escalations and follow up with the departments, close and communicate with the customers Regularly give demonstrations and evaluate calls of the Tele callers. To share feedback with the tele caller to bring improvement in call quality and productivity and revenue generation targets. To collaborate with fulfilment team and ensure fulfilment of leads generated and to escalate any issues to the required supervisors.

As a Multi-Cloud senior DevOps and Team Manager with experience in CICD, you will be responsible for leading a team and ensuring efficient deployment and management of cloud infrastructure and services across various platforms. With a minimum of 8-10 years of experience, including at least 2 years in a leadership or Architect role, you will have a strong background in technologies such as Kubernetes, GCP, AWS, DevOps practices, and more. Your role will require expertise in areas such as Public Cloud (AWS, GCP, Azure), Microservices (Kubernetes, Docker, OpenShift), Infrastructure as Code (Terraform, Pulumi), and a variety of monitoring tools and networking technologies. Proficiency in CICD tools like Jenkins, GitLabCI, and knowledge of scripting languages like Bash and Python will be essential for optimizing deployment processes. In addition to technical skills, you will be expected to demonstrate experience in Release Management, Security practices, and Agile methodologies. As a Team Manager, you will oversee the performance and development of your team members, ensuring successful project delivery and alignment with organizational goals. This is a full-time position based in Chennai, Tamil Nadu, offering a hybrid remote work environment. Please note that candidates with less than 8 years of experience need not apply, and the role is not suitable for Junior or Mid-level professionals. If you meet the specified qualifications and have a proven track record in cloud infrastructure management and team leadership, we encourage you to apply by providing details about your current employer, location, notice period, current and expected salary, and confirming your Lead or Architect level status.,

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

TEAM LEADER || INTERNATIONAL BPO || On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9354045326 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9354045326 / 9953262467

TEAM LEADER || INTERNATIONAL BPO || GURGAON AND BANGALORE On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) CTC - Up to 12.5LPA GURGAON AND BANGALORE Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Dear, We are hiring for international BPO_ Team Leader for Gurgaon Location for One of the leading clients. Salary _ 7 LPA Roles and Responsibilities Manage a team of customer service representatives to achieve operational excellence. Oversee daily operations, ensuring efficient call center operations and attrition management. Develop and implement strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure effective communication among team members, stakeholders, and clients. Desired Candidate Profile 5-10 years of experience in BPO operations or similar industry. Proven track record as a Team Leader or Manager in a call center environment. Strong understanding of BPO processes, including customer service principles and practices. Excellent leadership skills with ability to motivate teams for improved performance. To Apply - Please share profile at Shubham - 8588881626 Vaishali - 9599804626 Lalit - 9910552920 Or connect on Whats App - https://whatsapp.com/channel/0029Va4zraPDZ4LX7X7llJ1o Email- jobs@futureheights.co.in Thanks Shubham

Team Lead / Team Leader / TL For International BPO 5 Days Working 24*7 Shift Location - Gurgaon Salary:- 12lpa Required Candidate profile Must be Graduate. Min. 3 Year overall Experience (2 Year as Team Leader with International BPO) HR Ranjeeta - 8448728507 Email:- dhsteamleader@gmail.com

Team Lead / Team Leader / TL For International BPO 5 Days Working 24*7 Shift Location - Gurgaon Salary:- 12lpa Required Candidate profile Must be Graduate. Min. 3 Year overall Experience (2 Year as Team Leader with International BPO) HR Ranjeeta - 8448728507 Email:- dhsteamleader@gmail.com

*Job Title:* Assistant Manager Cloud Sales *Location:* Hyderabad, Telangana *Experience:* 2 - 5 Years *CTC:* 10,00,000 30,00,000 P.A. (Including Variables) *Employment Type:* Full Time, Permanent *Industry Type:* IT Services & Consulting *Functional Area:* Sales & Business Development *Role Category:* Enterprise & B2B Sales --- ### *Job Description:* We are looking for an experienced and dynamic *Assistant Manager Cloud Sales* to join our growing team in *Hyderabad*. The ideal candidate will have a proven track record in cloud solution sales and client relationship management. #### *Key Responsibilities:* * Drive cloud sales revenue by identifying and developing new business opportunities * Build and maintain strong relationships with clients and stakeholders * Work closely with internal teams to design and propose customized cloud solutions * Achieve monthly and quarterly sales targets * Maintain up-to-date knowledge of industry trends and competitor activity --- ### *Key Skills:* Cloud Sales, B2B Sales, Enterprise Sales, IT Sales, Cloud Computing, Business Development, Client Relationship Management --- ### *Required Candidate Profile:* * Minimum *2 years of experience* as an *Assistant Manager Cloud Sales* (title must be on paper) * Must hold a valid *relieving letter* from previous employer * Excellent communication and negotiation skills * Bachelor's degree in any discipline --- ### *Additional Information:* * *Shift:* Day Shift * *Working Days:* Monday to Friday (5 Days a Week) --- *Interested Candidates:* Send your updated resume via *WhatsApp to HR Balasri at +91 9030179503* Email : Panasa.Balasri@axisservice.co.in

We Paisabazaar is hiring Team Leader (Outbound Telesales) for Chennai location. Candidate should have relevant experience in outbound Telesales (BPO Sales). Interested Candidates can call or WhatsApp their resume on 9667761607 - RASHI. Job Locations : Chennai (Taramani) Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers. 7) Work towards ensuring zero cases of mis-selling / fraud in the processes. 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. 10) Strong Team leading experience 11) Must know how to control Attrition and Shrinkage Candidate Profile: 1) Flexible to work in 6 days, roster off environment. 2) Good selling and negotiations skills. 3) Minimum 3 to 8 year experience in working in the areas of banking products. 4) Candidates should know Attrition, Shrinkage, and BPO matrix Interested candidates share resume at 9667761607 Note: Candidate should have experience in Banking products only

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

TEAM LEADER || INTERNATIONAL BPO || Gurgaon and Bangalore On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon and Bangalore Gurgaon CTC - Up to 12LPA Bangalore CTC - Up to 8 LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Hyderabad location. Candidate should have relevant experience in outbound Telesales (BPO Sales). Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Hyderabad (Begumpet) Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers. 7) Work towards ensuring zero cases of mis-selling / fraud in the processes. 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. 10) Strong Team leading experience 11) Must know how to control Attrition and Shrinkage Candidate Profile: 1) Flexible to work in 6 days, roster off environment. 2) Good selling and negotiations skills. 3) Minimum 3 to 5 year experience in working in the areas of banking products. 4) Candidates should know BPO matrix Interested candidates share resume at Brijeshkumar@paisabazaar.com Note: Candidate should have experience in Banking products only

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8.5 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

Greetings From Scorelabs Inc ! Manage the day to-day operations with a team of agents of their service levels, quality and productivity Handle a team of 10- 20agents voice process 6 days working Day Shift Sunday Fixed Week Off Required Candidate profile Must have min 2yrs experience as TL in the sales process (banking process) Must have graduation Both male / female eligible Please call to Suvarna - 9502739374 Perks and benefits Plus Incentives and other benefits

Hiring For Top MNC - Designation : Team Lead / Team Manager Role : Customer Support(Chat) Skills : International Chat + Retail Exp. is Must. Loc : Gurugram CTC-TL : Upto 12 Lpa, TM Upto 15 Lpa Madalisha 9783245789 Mahima 8696491328 Thanks,

Motivated team, ensured target achievement, improved communication, handled escalations, boosted sales, tracked performance, and maintained a positive work environment.

Role & responsibilities The Sales Team Leader is responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. Candidates must have at least experience in an outbound sales process (Should be from BPO and handling NBFC / BFSI / Banking Process) Working with customers, suppliers and members, evaluate budgets, P&L and determine ways to simplify and improve the sales process. The role will entail assigning sales territories, mentoring members of their sales team, setting target, assigning sales training, full HR of the team and building sales plans. In the role you will also set goals, identify priorities and eliminate redundant activities to increase sales. Manage the overall running of the sales team Develop and implement strategic sales plans that expand a company's customer base and solidify its presence. Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams strengths and weaknesses Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships Building and promoting healthy, long-lasting customer relations with existing and new supplier by partnering with them. Developing and implementing new sales initiatives, strategies and programmed to capture key demographics Liaise and develop professional relationships with regional Representatives and Executives Attend conferences and exhibitions when required to identify opportunities Manage the relationship with MOL to generate more opportunities Oversee planning for following years business plan Ensure event and courses are updated on divisional websites Manage relationships with internal and external stakeholders Assist in account management for industry suppliers Oversee financial invoicing for all department activities within the set budget To liaise with the Commercial Manager, Courses & Events Team Leader and colleagues where necessary to include plans to implement any proposed changes and improvements To undertake other duties as requested Manage budgets and update financial records Preferred candidate profile Time management and prioritising workload Industry Knowledge and Experience desirable Working knowledge of Microsoft office Excellent organisational and time-management skills Excellent customer service skills People management skills Excellent oral and written communication skills Organisational skills and attention to detail Negotiation skills Salary Ranging Between 50k to 75k. Job Location: Whitefield Bangalore

Operations Manager role- Captive Unit Min 5+yrs as a Deputy Mgr/Mgr with 13 -17 +yrs overall exp Managed at least 100 agents, 10,TL's , 3Asst Mgrs Voice Customer Service Processes only Call Vikas 8527840989 Email vikasimaginators@gmail.com

• EDUCATION Full time Graduate/ Post Graduate (Preferable B. Tech) • Experience 1-7 Years Location Pan india • KEY RESPONSIBILITIES: 1. Strategy Implementation Maintain service level agreements while resolving customers service request. Identify opportunities for network rehabilitation within the assigned territory. Ensure compliance to quality and process standards defined for Airtel. Ensure safety standards and protocols are followed within the assigned territory. 2. Installation and Fault Repair Ensure resolution of service request as per defined timeline and service level agreement. Identify and analyse fault cases to minimise repeat or re-open cases. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers. Manage escalation from internal/external customers related to the product. Coordinate with local cable operators (LCOs) to provide timely support to the customers. Coordinate with cross-functional teams to ensure faster installation and resolution. Understand the Airtel work app leveraged by the engineers and wiremen. Understand and resolve the challenges and issues faced by local cable operators (LCOs). 3. Reporting Leverage the Airtel work platform to monitor the performance of the associates in the service. Prepare documentation and report to showcase the productivity. Conduct audit of the productivity within the target date. 4. Process Optimization Identify ways to fasten the customer installation and fault repair process. Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Carry out audit within target date and generate report 5. People Management Work closely with the team for seamless execution of the tasks. Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions 6. Key Interactions Internal / External Stakeholders: (Internal means – External to the department and internal to the organization; External means – External to the organization) Internal : Business teams External : Local Cable Operators, Customers Skills :- Team Handling, Team Lead, Team Manager, Team Management, Team Leading, Sales Team Lead, Team Coaching