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Globallogic
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Team Lead

Team Lead

Globallogic

5 - 10 years

6 - 8 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

insurance project management escalations tat interpersonal skills metrics reporting root cause analysis life insurance feedback rca quality management operations team leading communication management leadership coaching metrics shrinkage slas communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description:

GlobalLogic is seeking a proactive and results-driven Team Lead to oversee the daily operations of a dynamic team. The ideal candidate will be responsible for guiding team members, ensuring efficient workflows, achieving performance goals, and fostering a positive and collaborative work environment. This role requires strong leadership, communication, and problem-solving skills.

Requirements:

Working experience with Leading Map providers.
Team Lead should be able to handle min 50 members
Deliver SLA along with excellent reporting metrics
Excellent communication skills along with Contextual understanding
Experience in handling operations, conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
Required Interpersonal skills like - Behavioral, Confidence, Positive approach/attitude towards team or situations.
Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
Should have knowledge of handling sensitive situations and decision making
Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Job Responsibilities:

Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
Maintain, create and check the daily process reports
Check the daily tasks and prioritize as per requirements
Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
Perform quality audits and share quality feedback
Perform RCA (root cause analysis) for productivity/quality drops of team or individual and prepare an action plan for the entire process to reduce the same
Prepare weekly review & monthly review decks (with stakeholders/clients)

What We Offer:

Exciting Projects:

Collaborative Environment:

Work-Life Balance:

Professional Development:

Excellent Benefits:

Fun Perks:

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Team Lead