Role Title : VP, Issues Management Leader Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among Indias Best Companies to Work for by Great Place to Work. We were among the Top 50 Indias Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid- Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organization Overview: Enterprise Risk provides oversight on Synchrony-wide initiatives and projects and manages issues, risk assessment & reporting, risk monitoring activities, policy standards and procedure framework for governance documents, and strategic enhancements of the eGRC tool. The first line governance teams deliver on these policies and procedures for managing governance within their functions and on a cross functional basis. Second line risk provide challenge to the first lines risk identification and monitoring practices. Role Summary/Purpose: The VP, First Line Finance Issues Management Leader is responsible for driving Issues Management program across the Finance organization. This role shall oversee all ongoing governance activities related to Issues, Incident and Remediation Management and Internal Data Loss reporting. Additionally, the successful candidate will be helping to drive the stand up of the new operating model across Finance and may have additional responsibilities across the other Governance programs such as metrics and reporting, policies and procedures, exam support, supplier oversight, Risk and Control Assessments and others. The successful candidate for this role is a leader with strong communication skills, the ability to manage through influence, and prior experience managing cross-functional governance initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization. Key Responsibilities: This role has primary responsibility to lead and represent the Issues Management program for Finance. Examples of deliverables include but are not limited to the delivery of process improvements; standardizing the documentation, management and thematic root cause analysis of issues, incidents and loss events; the reporting of emerging issues, open issues, trend analysis and status, and project management of complex issues. As an expert in the Issues Management program, this role will prepare and facilitate delivery of issues review meetings across an array of Finance stakeholders and second and third lines of defense. Lead and provide direction to a team (direct or matrixed) of issue coordinators and cross functional experts. Drive effective identification and management of compliance or operational risks, develop solutions, and assist team with remediation and resolution. Oversee the remediation program for significant events across Finance and partner with the SYF Remediation Team. Socialize and embed into Finance, the effective tools, systems and controls for analyzing and monitoring risks (e.g., Remediation Workflow). Establish effective relationships with all operational areas including, but not limited to Compliance, Operational Risk, Governance, Internal Audit, etc. at the leadership level and other supporting levels. Be connected across Governance programs within Finance for ensuring that Issue Management activities feed into other Governance Risk and Control assessments such as RCSA, SOX etc. Work directly with governance counterparts (Technology & Operations, Growth, Sales, Credit, & Growth etc.) in coordination on issue management standards and activity needs. Coordinate the activities required to support various committees, ensuring applicable presenters are scheduled to speak to issues as well as completed materials are provided to the appropriate committee coordinators. Validate all activities pertaining Loss Data Reporting (internal and external) including coordination of required Finance attestation. Oversee the development of Finance specific policy, procedures, job-aids and training as it pertains to the evolution of a robust Issues Management program. Ensure compliance against all regulations and legislation relating to Issues Management policy and procedures. Oversee the delivery of webinars and training that build Issues escalation awareness and understanding within the Finance Function. Partner with Finance Learning and Development team to create training materials to assist with education of employees on Issues Management process. Manage special projects where required and assist in remediation. Given the establishment of the team and operating model, additional responsibilities may include assisting with other governance responsibilities such as RCSA, Exam Support, supplier oversight, Risk and Control Assessments and others. Qualifications/Requirements: Bachelors degree in a related field of study (Business, Finance, Risk) 8+ years of professional work experience in a regulated Financial Services organization or External/Internal Audit capacity within Financial Services practice or 10+ years of professional work experience in-lieu of graduation 5+ years of experience in Governance, Risk and Control role which included Issues Management responsibilities (can be concurrent), or 7+ years of relevant experience in-lieu of graduation Desired Characteristics: Centralized Governance / Risk and Control team experience Internal or External Audit and/or first line risk and control experience Issues Management, SOX, RCSA, Surveillance, Metrics Reporting experience within a Financial Services organization Experience managing a small team and having matrixed staffing Understanding of Finance systems & processes Experience with regulatory engagements including direct communication with regulators Demonstrated knowledge and understanding of relevant legislation, regulations, and policies Direct experience in a role requiring communicating with senior levels of management in a regulated environment Strong presentation and communication skills with a demonstrated business presence while interacting with senior leaders Strong attention to detail, analytically minded, skilled-documentation skills and effective multi-tasker Strong presentation and communication skills with a demonstrated business presence while interacting with stakeholders Finance qualifications, CPA preferred Strong attention to detail and superior writing and editing experience and skills Ability to drive results independently and prioritize multiple workstreams Excellent time management and organization skills Ability to manage multiple competing initiatives, drive process improvements and deliver results within deadlines with a focus on accuracy and attention to detail WORK TIMINGS : (8:00AM EST to 4:00PM EST)
