Responsibilities Develop and execute SquadStack s partnerships strategy with system integrators (SIs), BPOs, and consulting firms to drive AI adoption in customer experience processes. Identify, onboard, and manage strategic partners to scale AI transformation initiatives across consumer brands in sectors like BFSI, e-commerce, telecom, and edtech. Design and implement co-selling, co-marketing, and joint GTM programs with partners. Collaborate cross-functionally with product, sales, and marketing teams to align partnership initiatives with company objectives. Monitor and analyze partnership performance metrics to optimize strategies and ensure mutual success. Requirement 5-8 years of experience in partnerships, alliances, or business development roles. Proven track record of establishing and scaling partnerships that drive revenue and strategic value. Strong understanding of AI applications in sales and customer support processes. Excellent communication, negotiation, and relationship-building skills. Ability to work independently and drive initiatives with minimal supervision. Experience in creating and managing partnership programs from the ground up. Logistics Compensation: Competitive! Joining: ASAP! Location: Noida (On-Site) Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

SquadStack is seeking a highly motivated and enthusiastic Recruitment Intern to join our dynamic Growth team. This internship provides a unique opportunity to gain hands-on experience in Recruitment operations and understand how recruitment works as a function. As a Recruitment Intern, you will assist with various people success functions, contribute to recruitment efforts, and support the overall human resource Process. S upporting the recruitment process and ensuring a positive candidate experience. You will work closely with the HR team, hiring managers, and candidates to coordinate various recruitment activities and contribute to the successful acquisition of top talent. Where youll be doing Candidate Coordination : Schedule interviews, assessments, and other recruitment-related activities, ensuring all participants are well-informed and prepared. Coordinate logistics, such as interview bookings, and video conferencing setups, as necessary. Application Tracking : Manage the applicant tracking system (ATS -Breezy) by updating candidate information, tracking the recruitment pipeline, and ensuring data accuracy and integrity. Job Posting and Advertising : Assist in the creation and posting of job advertisements on various job boards, career websites, and social media platforms. Monitor job posting performance and suggest improvements to enhance the reach and visibility of job opportunities. Interview Support : Coordinate and communicate interview schedules with candidates and interview panel members. Prepare interview materials, including candidate profiles, interview guides, and assessment tools. Collect feedback from interviewers and consolidate evaluation results. Communication and Relationship Management : Maintain regular communication with candidates, providing updates on the recruitment process, answering queries, and delivering a positive candidate experience throughout the entire recruitment cycle. Dashboard Management : Maintaining & updating hiring dashboards on daily basis. Requirements Bachelor s degree in human resources, Business Administration, or a related field (or equivalent experience) Pass out year 2024 2025 Excellent organizational and time management skills Strong attention to detail and ability to multitask in a fast-paced environment Excellent written and verbal communication skills. Ability to maintain confidentiality and handle sensitive information. Should be good with data analysis using Google Spreadsheet or other tools Logistics Stipend: 10 - 15k per month Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Where youll be doing Provide the best user experience for customers and be their primary point of contact. Take hand-off of the customer account from Sales and conduct kick-off meetings with customers. Document customer requirements and understand their workflows, pain points, and business needs. Understand the customer s software ecosystem and recommend the best use of SquadIQ. Seamlessly onboard and set up new customers on SquadIQ covering operations, reporting, change management, escalations, and invoicing. Run regular check-ins (weekly, monthly, quarterly) to proactively address needs and provide effective solutions. Monitor and improve key success metrics like product adoption, NPS, and churn to increase renewals. Conduct in-person visits to key customers every 3 months to strengthen relationships and expand MRR. Represent the customer internally and collaborate with cross-functional teams. Implement outreach strategies, reporting integration, and lead management setups for customers. Train customers, encourage adoption, and track meaningful feature usage. Coordinate with the operations team to ensure seamless delivery. Raise and resolve open issues. Intervene with reviews, training, or handholding when adoption is low. Conduct scheduled and random customer health checks. Identify upsell, cross-sell, or upgrade opportunities to grow recurring revenue. Solicit referrals and maintain high CSAT and NPS scores. Work with Customer Support to resolve tickets within SLA. Interpret customer insights with Sales and act as the voice of the customer for Product. Keep internal teams updated on account status at every stage. Coordinate with Finance for timely billing. Aid in building dashboards, run cohorts, and deliver insights that guide smarter sales, ops, and customer success decisions. Turn land into expand through deep account mining, relationship building, and spotting cross-sell opportunities. Put team above ego, build other leaders, and strengthen a high-trust, high-performance culture. Act as a multiplier, not a bottleneck. Use judgment to shift mature campaigns to AI bots, remote callers, or assist tools to boost conversions or cut costs. Requirements At least 4+ years of experience in a customer-facing role. Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conversations. Preferred experience in the Health, Travel and Edtech industry Bonus points for past SaaS customer success experiences. Bonus points for understanding industry lingos: LQ, sales, outreach strategies, and managing virtual teams. Strong written and verbal communication with the ability to run check-in meetings and calls with customers, basic negotiation and objection handling skills, etc. High-quality email writing - ability to follow up effectively, summarize meetings/calls, and report updates. Strong focus on details and project management, as you will be handling multiple customer accounts. Good interpersonal skills and empathy are critical as you will be handling customer relationships and internal team members. The ability to deeply understand technical products (like SquadIQ) and their scope and limitations. Strong problem-solving skills and finding creative solutions and workarounds when needed. You have to be results and value driven. Basic data analysis and data-driven decision-making. Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Where youll be doing Assist enterprise account executives with pre-demo research, tracking deal progress, and supporting proposal preparation. Regularly engage prospects with relevant content and follow-ups to move deals forward. Conduct outreach to multiple decision-makers within accounts to multithread deals. Document all prospect interactions and activities in the CRM (HubSpot) with detailed notes to ensure accurate pipeline tracking and team visibility. Skills that make you a great fit Excellent verbal and written communication skills. Strong analytical skills and proficiency with Excel/Google Sheets. Leverages ChatGPT and other AI tools to increase productivity. Comfortable talking to senior decision makers. Highly organized and detail oriented. Good understanding of AI and tech products. Logistics Stipend: 20K per month Joining: ASAP! Location: Noida/Mumbai Why should you consider us seriously We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Job Summary As an HRBP, you will work closely with business teams to align people strategies with organizational goals. You will be responsible for designing and executing programs that enhance engagement, enable high performance, and support a culture of continuous growth and belonging. Responsibilities Partner with team leads and managers to identify organizational challenges and deliver strategic people solutions. Design and run internal campaigns and initiatives that drive employee engagement, culture, and retention. Use data and analytics to derive insights, inform decisions, and measure the impact of HR programs. Enable team development through feedback mechanisms, performance management, and learning opportunities. Be a thought partner to managers, supporting them with tools and coaching to enhance team effectiveness. Collaborate across teams to ensure seamless execution of onboarding, internal mobility, recognition programs, and feedback loops. Requirements 2+ years of experience as an HR Business Partner, preferably in a fast-paced startup environment. Strong analytical skills and comfort with people data to drive decisions and improvements. A proactive, solutions-oriented mindset with a bias toward action. Exceptional communication and interpersonal skills. Passion for building culture, driving impact, and elevating employee experiences. Experience working with tools like Excel, Google Workspace, and HR systems is a plus. Logistics Compensation: Competitive! Joining : ASAP! Location : Noida Why should you consider us seriously We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Job Summary As a QA Test Engineer at SquadStack, you will play a key role in ensuring our product quality. You will be working closely with product managers, developers, and other QA team members to test features across the stack and ensure the product meets user expectations and business requirements. This is an entry-level position suited for fresh graduates or candidates with up to 2 years of experience in manual and/or automation testing. Responsibilities Understand product features and write clear, concise, and comprehensive test cases. Perform manual testing on web and mobile platforms. Identify, document, and track bugs using standard tools (e.g., JIRA). Contribute to test planning, test strategy, and test case reviews. Learn and implement automation scripts for regression and functional testing. Collaborate with developers to understand the scope and ensure test coverage. Participate in Agile ceremonies like daily standups, sprint planning, and retrospectives. Continuously look for ways to improve QA processes and test effectiveness. Must-have skills Basic understanding of Software Testing Life Cycle (STLC) and Bug Life Cycle. Strong grasp of manual testing techniques and functional testing concepts. Good analytical and problem-solving skills. Familiarity with test case management and bug tracking tools. Exposure to any programming/scripting language (Python, Java, JavaScript, etc.). Willingness to learn automation frameworks like Selenium, Playwright, or Cypress. Ability to work in a fast-paced, agile team environment. Good to have skills(Bonus) Hands-on experience with automation tools (even academic or personal projects count!). Basic knowledge of APIs and experience using tools like Postman. Understanding of CI/CD pipelines. Knowledge of version control tools like Git. ISTQB certification (Foundation Level) or any online QA course completion. Who should apply Freshers passionate about QA and eager to build a career in testing. Candidates with up to 2 years of experience in QA (manual or automation). Self-learners or bootcamp graduates looking to break into tech. Curious minds who love understanding how systems work and enjoy breaking them in smart ways. Location Job Type: Contractual(for the initial 3 months based on performance will make it permanent) Compensation: 2.4 LPA Joining: ASAP Location: Noida

Where youll be doing Customer Facing: Provide the best user experience for our customers and be their primary point of contact: Taking hand-off of the customer account from Sales. Conducting kick-off meetings with customers along with Sales. Document customer requirements and understand the nuances of their work processes, the pain points, and resulting needs. Understand the software and tools ecosystem of customers and come up with the best ways to give them the most business value for the product plan purchased. Should be tech savvy, familiarity with AI tools for prompt writing and entity extraction. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Conduct Technical onboarding and set up new customers accustomed to product - operations, reporting, change management requests, Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs and concerns, and provide quick and effective solutions. Look into customer engagement and ensure improvement on key success metrics and factors such as increasing product adoption, increasing Net Promoter Score (NPS), reducing churn, and thereby increasing renewals. Implementing a customized outreach strategy (scripting), integrating the solution for the best reporting, representation, taking mock runs of campaigns, and preparing the mock runs for the customer. Training customers, driving adoption of the product, measuring and monitoring the product features that customers find meaningful. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. Growth getter & upseller: Find opportunities to upsell/cross-sell/upgrade in the existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Maintain the highest level of customer satisfaction: Maintain Company company-defined CSAT (Customer Satisfaction) score and NPS (net promoter score). Interpret customer insights with the Sales team to drive changes in the product and act as the voice of the customer for the Product team. Update the team on the status of the accounts you manage at every stage. Coordinate with finance teams for billing initiatives. Requirements At least 4+ years of experience in a customer-facing role. Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conversations. Bonus points for past SaaS customer success experiences. Bonus points for analytical background and tech savvy work experience Bonus points for understanding industry lingos: LQ, sales, outreach strategies, and managing virtual teams. Strong written and verbal communication with the ability to run check-in meetings and calls with customers, basic negotiation and objection handling skills, etc. High-quality email writing - ability to follow up effectively, summarize meetings/calls, and report updates. Strong focus on details and project management, as you will be handling multiple customer accounts. Good interpersonal skills and empathy are critical as you will be handling customer relationships and internal team members. The ability to deeply understand technical products (like SquadIQ) and their scope and limitations. Strong problem-solving skills and finding creative solutions and workarounds when needed. You have to be results and value driven. Basic data analysis and data-driven decision-making. Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Where youll be doing Provide the best user experience for customers and be their primary point of contact. Take hand-off of the customer account from Sales and conduct kick-off meetings with customers. Document customer requirements and understand their workflows, pain points, and business needs. Seamlessly onboard and set up new customers and overing operations, reporting, change management, escalations, and invoicing. Run regular check-ins (weekly, monthly, quarterly) to proactively address needs and provide effective solutions. Monitor and improve key success metrics like product adoption, NPS, and churn to increase renewals. Conduct in-person visits to key customers every 3 months to strengthen relationships and expand MRR. Represent the customer internally and collaborate with cross-functional teams. Implement outreach strategies, reporting integration, and lead management setups for customers. Train customers, encourage adoption, and track meaningful feature usage. Coordinate with the operations team to ensure seamless delivery. Raise and resolve open issues. Intervene with reviews, training, or handholding when adoption is low. Conduct scheduled and random customer health checks. Identify upsell, cross-sell, or upgrade opportunities to grow recurring revenue. Solicit referrals and maintain high CSAT and NPS scores. Work with Customer Support to resolve tickets within SLA. Interpret customer insights with Sales and act as the voice of the customer for Product. Keep internal teams updated on account status at every stage. Coordinate with Finance for timely billing. Aid in building dashboards, run cohorts, and deliver insights that guide smarter sales, ops, and customer success decisions. Turn land into expand through deep account mining, relationship building, and spotting cross-sell opportunities. Put team above ego, build other leaders, and strengthen a high-trust, high-performance culture. Act as a multiplier, not a bottleneck. Use judgment to shift mature campaigns to AI bots, remote callers, or assist tools to boost conversions or cut costs. Requirements At least 4+ years of experience in a customer-facing role. Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conversations. Preferred experience in the Edtech industry Bonus points for past SaaS customer success experiences. Bonus points for understanding industry lingos: LQ, sales, outreach strategies, and managing virtual teams. Strong written and verbal communication with the ability to run check-in meetings and calls with customers, basic negotiation and objection handling skills, etc. High-quality email writing - ability to follow up effectively, summarize meetings/calls, and report updates. Strong focus on details and project management, as you will be handling multiple customer accounts. Good interpersonal skills and empathy are critical as you will be handling customer relationships and internal team members. The ability to deeply understand technical products (like SquadIQ) and their scope and limitations. Strong problem-solving skills and finding creative solutions and workarounds when needed. You have to be results and value driven. Basic data analysis and data-driven decision-making. Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

We are looking for a proactive and detail-oriented Legal Manager to support our growing business by managing day-to-day legal operations, contracts, and compliance matters. This role requires a commercially savvy legal professional with a strong grasp of corporate and regulatory law, excellent negotiation skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities Contract Review & Negotiation Draft, review, and negotiate a broad range of commercial contracts, including MSAs, SaaS agreements, vendor contracts, NDAs, and other business agreements. Partner with business and sales teams to facilitate timely contract closures while ensuring legal risk mitigation. Legal Risk & Advisory Provide clear, business-oriented legal advice on operational matters, regulatory obligations, and internal policy compliance. Support internal stakeholders by identifying potential legal risks and suggesting actionable recommendations. Regulatory Compliance & Monitoring Stay updated on legal and regulatory changes affecting the organization (including in fintech, telecom, data protection, and employment laws). Assist in interpreting new regulations and updating internal policies/processes accordingly. Policy & Documentation Support Assist in the creation, review, and governance of internal legal and compliance policies. Maintain proper documentation and version control of legal templates, SOPs, and process manuals. Contract Management Maintain the contract repository and ensure timely renewals, obligations tracking, and recordkeeping. Coordinate with business stakeholders to ensure contract execution and closure. Legal Coordination Liaise with external counsel for specific matters, such as litigation, IP, or specialized compliance topics. Support internal legal audits, investigations, and other compliance initiatives. Requirements Law degree with 5-8 years of experience in corporate law (preferably with exposure to SaaS, BPO, or data-centric businesses). Solid understanding of Indian contract law, labor law, IT/DPDP compliance. Strong business acumen and ability to align legal advice with business strategy. Experience managing external legal counsel. Strong interpersonal and communication skills with the ability to influence and advise senior stakeholders. Logistics Compensation: Competitive! Location: Noida Joining: ASAP! Why should you consider us seriously We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews. We are a we'll-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental we'llness)

About this role As Content Marketing Executive, you will support the planning, creation, and execution of content initiatives across brand, product, and GTM. This role is ideal for someone who thrives in a fast-moving environment, loves storytelling, and is excited to build a strong brand voice from the ground up. Key Responsibilities Create sales enablement content including one-pagers, case studies, pitch decks, and objection-handling materials. Own and manage website content, including blogs, whitepapers, lead magnets, landing pages, and more. Support event branding with messaging, on-ground collateral, banners, and booth content. Develop thought leadership content: articles, POV pieces, and ghostwritten content for founders and senior leaders. Collaborate on PR by drafting press releases, media pitches, and briefing notes. Run social media content, from planning to publishing, across LinkedIn and other relevant channels. Drive founder-led branding by helping shape and amplify leadership voice on LinkedIn, in media, and other public-facing content. Requirements 2-3 years of experience in B2B content marketing (preferably AI, sales-tech, CX platforms, SaaS, or high-growth startups). Exceptional writing and editing skills with the ability to adapt voice, tone, and format. Hands-on experience with website CMS, social media tools, and email platforms (e.g., HubSpot, WordPress, LinkedIn, etc.). Strong understanding of content funnels and tailoring content for awareness, consideration, and decision stages. Able to collaborate cross-functionally with design, sales, product, and leadership. Logistics Compensation: Competitive! Location: Noida Joining: ASAP! Why should you consider us seriously We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note

We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note:

Responsibilities Financial Negotiation & Budgeting: Lead financial negotiations with vendors to secure favorable terms and maintain cost-effective operations. Manage the centers budget, Contract and Agreement Management: Finalize agreements, including Master Service Agreements (MSA), Statements of Work (SOW), and Service Level Agreements (SLA) with vendors. Ensure all contracts align with the company s goals and operational capabilities. Supply Chain & Operations Management: Manage operational resources, including supplies, equipment, and infrastructure, ensuring that all are available and operational for seamless business functioning. Act as a checker if the agents and support staff like TLs, trainers etc. are being logged in timely (He/she will act as a checker Maker will still be the pod Vendor Relationship Management: Build and maintain strong, positive relationships with vendors, ensuring effective communication, issue resolution, and long-term partnerships. Retention & Churn Management: Implement strategies to reduce churn along with the HR as a checker and enhance overall satisfaction of employees by identifying and addressing potential issues promptly. Technical Issue Resolution: Work closely with the technical teams of vendors to address and resolve any operational or technical challenges affecting service delivery. Dealing with and addressing Employee issues related to Facilities and office admin. Audit & Compliance: Conduct Weekly audits to assess center s compliance with internal policies, industry regulations, and client requirements. Ensure all operations adhere to information security protocols and compliance standards Eg: Frisking by the guard, Attendance management via Biometric, Server room locked etc. Conducting daily audit around hygiene for the production floor, pantry and washrooms and ensuring the POC fixes it immediately. Assist in monthly expense reports, maintaining physical bills and sending them to accounts every month. BPO Transition Management: Oversee the transition process when switching or onboarding new BPO providers, ensuring minimal disruption to operations and meeting established timelines. Infrastructure & Inventory Management: Ensure that all infrastructure and inventory requirements are met before initiating new hire training programs (NHT), including IT infrastructure, equipment, and other resources like Systems, noise cancellation headphone, notepads, projector, stationary etc. Manage and maintain office asset lists Requirements Education: Bachelor s degree in business administration, Management, or a related field Experience: Minimum of 3 years in BPO operations or related management roles, Skills: Strong experience in BPO operations management, including staff management, and vendor management. Proven ability to negotiate contracts, manage budgets good communication skills, both written and verbal, in English and Hindi. Should be able to give strong pushbacks to the vendor Strong problem-solving and decision-making skills with a focus on operational efficiency. Familiarity with BPO-related software and tools (, ERP, Workforce Management). Key Attributes: Strong leadership and team management abilities Excellent organizational skills and the ability to manage multiple priorities simultaneously. Detail-oriented with the ability to implement and adhere to strict operational procedures and policies. Ability to work in a fast-paced, dynamic environment and adapt to changing business needs. Logistics Location - Noida Compensation : Competitive! Joining - ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note:

Where youll be doing Hire, onboard, and mentor AI CSMs; set clear goals for large-scale voice AI agent campaigns and run weekly performance check-ins. Standardise operational playbooks, codify discovery, blueprinting, UAT, and optimisation processes so every project is shipped as per standards. Step in on high-stakes accounts, unblock issues, and maintain trusted-advisor status with enterprise clients. Review all agent designs, prompts, and ROI models; ensure every launch meets compliance and performance bars. Monitor dashboards (containment, CSAT, NPS, expansion) and run daily deep dives with CSMs to course-correct. Spot new use cases and channels, craft business cases, and partner with Sales to close upsells/cross-sells that expand MRR. Aggregate feedback, identify product gaps, and push data-backed requests into the roadmap. Own renewal/expansion forecasts, coordinate billing accuracy, and track gross-margin impact. Drive automation, build self-serve dashboards/alerts with Ops & Data, and publish best-practice guides. Run internal training, share post-mortems, and foster a culture where go-live is Day 1, not done. Requirements 5+ years in enterprise solution delivery & customer success, 2+ years leading teams in AI, SaaS or CX tech. Hands-on experience with conversational AI and contact-centre stacks; comfortable critiquing prompts and flows. Proven track record hitting NRR and customer success goals. Strong people-leadership skills including recruiting, coaching, and performance management. Solid communication skills to manage C-suite executives externally and internally. Data-driven mindset; familiarity with dashboards, A/B testing, and basic SQL/API debugging. Robust project-management chops (scoping, risk mitigation, and multi-stakeholder comms). Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Where youll be doing Convert business goals into agentic workflows by designing and iterating on conversation flows and logic Write and test prompts that bring out the best from LLMs in a voice-first context. Evaluate, debug, and improve voicebot performance using structured test cases and success metrics. Work closely with engineering, data, sales, and marketing to align voice AI Agent behaviour with real customer use cases. Build tools, prompt templates, and reusable components to scale development efficiently. Document strategies and continuously improve based on data insights and user feedback. Requirements Solid understanding of LLMs and prompt engineering including few-shot, zero-shot, role prompting, and persona shaping. Comfort with Python and SQL to prototype, automate tests, and analyze conversational data. Strong written and verbal communication in English and Hindi (you ll write for real people, not robots). A strong sense of ownership and entrepreneurial mindset you move fast, ask the right questions, and find your own path when needed. A self-starter mindset youre a manager of one who can take ownership and drive outcomes. Ability to analyze business requirements and translate them into smart, human-like conversational agents. Qualifications Recent graduate in Computer Science, Data Science, Linguistics, AI, Product Design, or a related field. Exposure to large language models (LLMs) like ChatGPT, Claude, Gemini, or similar - academic, personal, or internship projects are welcome. Basic proficiency in Python - able to call APIs, write scripts, or analyze data. Working knowledge of SQL - able to run queries to explore or report on data. Passion for AI, voice tech, or conversational UX - you ve played with bots, experimented with prompts, or imagined how a smart assistant should talk. 0-2 years of experience working in similar roles & projects Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status