Office Admin Executive - BPO

Responsibilities

• Lead financial negotiations with vendors to secure favorable terms and maintain cost-effective operations.
• Manage the centers budget,

• Finalize agreements, including Master Service Agreements (MSA), Statements of Work (SOW), and Service Level Agreements (SLA) with vendors.
• Ensure all contracts align with the company s goals and operational capabilities.

• Manage operational resources, including supplies, equipment, and infrastructure, ensuring that all are available and operational for seamless business functioning.
• Act as a checker if the agents and support staff like TLs, trainers etc. are being logged in timely (He/she will act as a checker Maker will still be the pod

• Build and maintain strong, positive relationships with vendors, ensuring effective communication, issue resolution, and long-term partnerships.

• Implement strategies to reduce churn along with the HR as a checker and enhance overall satisfaction of employees by identifying and addressing potential issues promptly.

• Work closely with the technical teams of vendors to address and resolve any operational or technical challenges affecting service delivery.
• Dealing with and addressing Employee issues related to Facilities and office admin.

• Conduct Weekly audits to assess center s compliance with internal policies, industry regulations, and client requirements.
• Ensure all operations adhere to information security protocols and compliance standards Eg: Frisking by the guard, Attendance management via Biometric, Server room locked etc.
• Conducting daily audit around hygiene for the production floor, pantry and washrooms and ensuring the POC fixes it immediately.
• Assist in monthly expense reports, maintaining physical bills and sending them to accounts every month.

• Oversee the transition process when switching or onboarding new BPO providers, ensuring minimal disruption to operations and meeting established timelines.

• Ensure that all infrastructure and inventory requirements are met before initiating new hire training programs (NHT), including IT infrastructure, equipment, and other resources like Systems, noise cancellation headphone, notepads, projector, stationary etc.
• Manage and maintain office asset lists

Requirements

• Education:

  Bachelor s degree in business administration, Management, or a related field

• Experience:

  Minimum of 3 years in BPO operations or related management roles,

  Skills:

• Strong experience in BPO operations management, including staff management, and vendor management.
• Proven ability to negotiate contracts, manage budgets good communication skills, both written and verbal, in English and Hindi. Should be able to give strong pushbacks to the vendor
• Strong problem-solving and decision-making skills with a focus on operational efficiency.
• Familiarity with BPO-related software and tools (, ERP, Workforce Management).

Key Attributes:

• Strong leadership and team management abilities Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Detail-oriented with the ability to implement and adhere to strict operational procedures and policies.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.

Logistics

• Location

  - Noida

• Compensation

  : Competitive!

• Joining

  - ASAP!

Why should you consider us seriously?

• We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility
• Entrepreneurial Team
• Exponential Growth
• Healthcare (Physical & Mental Wellness)

Please Note: