Lead AI Success

Where youll be doing

• Hire, onboard, and mentor AI CSMs; set clear goals for large-scale voice AI agent campaigns and run weekly performance check-ins.
• Standardise operational playbooks, codify discovery, blueprinting, UAT, and optimisation processes so every project is shipped as per standards.
• Step in on high-stakes accounts, unblock issues, and maintain trusted-advisor status with enterprise clients.
• Review all agent designs, prompts, and ROI models; ensure every launch meets compliance and performance bars.
• Monitor dashboards (containment, CSAT, NPS, expansion) and run daily deep dives with CSMs to course-correct.
• Spot new use cases and channels, craft business cases, and partner with Sales to close upsells/cross-sells that expand MRR.
• Aggregate feedback, identify product gaps, and push data-backed requests into the roadmap.
• Own renewal/expansion forecasts, coordinate billing accuracy, and track gross-margin impact.
• Drive automation, build self-serve dashboards/alerts with Ops & Data, and publish best-practice guides.
• Run internal training, share post-mortems, and foster a culture where go-live is Day 1, not done.

Requirements

• 5+ years

  in enterprise solution delivery & customer success,

  2+ years leading teams

  in AI, SaaS or CX tech.
• Hands-on experience with

  conversational AI

  and contact-centre stacks; comfortable critiquing prompts and flows.
• Proven track record hitting

  NRR and customer success goals.

• Strong people-leadership skills including recruiting, coaching, and performance management.
• Solid communication skills to manage C-suite executives externally and internally.
• Data-driven mindset; familiarity with dashboards, A/B testing, and basic SQL/API debugging.
• Robust project-management chops (scoping, risk mitigation, and multi-stakeholder comms).

Logistics

• Compensation: Competitive!
• Joining: ASAP!
• Location: Noida

Why should you consider us seriously?

• We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility
• Entrepreneurial Team
• Exponential Growth
• Healthcare (Physical & Mental Wellness)

Please Note: