System Engineer

As Systems Engineer, you will be responsible for building and operating our IT estate to enhance the availability, performance, reliability and security of solutions and platforms. This role requires evidence of collaborative behaviour's that support working in a team with architects, developers, support staff, infrastructure engineers and testers both within the organization and/or via an external partner.

The Engineer will play an active role in supporting our organization's security posture by integrating best practices across identity, access management, and network security, leveraging tools such as Microsoft EntraID, Azure Active Directory, and traditional Active Directory and carrying out duties covering access management and identity governance

Key Accountabilities:

IT Infrastructure

• Carries out agreed operational procedures, including infrastructure configuration, installation and maintenance.
• Uses infrastructure management tools to collect and report on load and performance statistics and to automate the provisioning, testing and deployment of new and changed infrastructure.
• Contributes to the implementation of maintenance and installation work.
• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary.
• Identifies operational problems and contributes to their resolution.

Release & Deployment

• Uses the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and documents technical activity undertaken.
• May carry out early life support activities such as providing support advice to initial users.

Service Acceptance

• Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
• Feeds into change management processes.

Identity & Access Management

• Assists in IT related tasks as part of the Joiners, Movers and Leavers (JML) process. Tasks consist of but not limited to:
• Creation and implementation of scripts and other processes to automate routine tasks
• Regular reconciliation and quality checks as part of the identity governance process
• Manual tasks as required by the JML
• Initial escalation point for 1st level team carrying out JML duties

Systems installation/decommissioning

• Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client.
• Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures.
• Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
• Provides assistance to users in a professional manner following agreed procedures for further help or escalation.
• Reviews change requests.
• Maintains accurate records of user requests, contact details and outcomes.
• Contributes to the development of installation procedures and standards.

Methods and tools

• Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards.
• Tailors processes in line with agreed standards and evaluation of methods and tools.
• Reviews and improves usage and application of methods and tools

Other

• Carry out any other reasonable duties as requested.

Skills:

• Excellent interpersonal, verbal and written communication skills
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Ability to effectively delegate work to team members
• Must have the ability to work methodically in a fast-paced, time-sensitive environment
• Demonstratable ability to apply critical thinking to problems and tasks
• Ability to identify and implement process improvements
• Proactively participates in skills improvement training and encourages their teams to participate
• Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect testing and technology within the Life sciences domain
• A self-starter and able to work under own initiative

Knowledge and Experience:

• Solid professional experience in the same or very similar role
• Experience of working in and knowledge of the life sciences sector
• Experience using tools to communicate progress to Stakeholders
• Demonstrable experience in several of the following technical areas, with subject matter expert knowledge in one or more (Active Directory, EntraID, IDM Tooling, Azure, Federated Access, Cloud Technologies, SQL Server infrastructure and DBA activities, Enterprise Storage, Monitoring Services, Disaster Recovery, Web Services & Applications
• Deep knowledge of ITIL V3 or V4. Foundation certificate desirable

Education:

• Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
• English: Fluent