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5.0 - 9.0 years
0 Lacs
bihar
On-site
As a Retail Store Manager at Reliance Retail, you will have the opportunity to oversee the daily operations of our stores, located in Bhabhua, Gaya, Araria, Jahanabad, Madhepura, and Bhagalpur. Your primary focus will be on maximizing profitability and ensuring exceptional customer service. With a strategic mindset, you will drive store growth and efficiency while effectively managing a team in a dynamic retail environment. To excel in this role, you should have a proven track record in store management, particularly in retail grocery and fashion sectors. Your strong skills in warehouse and food operations will be essential for optimizing inventory levels and maintaining high-quality product offerings. Experience in P&L management will enable you to analyze financial performance, set budgets, and enhance profitability while controlling costs. Your leadership abilities will be crucial in creating a high-performing team environment and motivating staff to achieve sales and operational targets. Proficiency in technology solutions will help streamline operations and enhance the overall customer experience. By implementing strategic initiatives and partnerships, you will contribute to boosting store competencies and product offerings. In this role, you will oversee all aspects of store operations, including sales, inventory management, and customer service, to ensure smooth and efficient functioning. Developing and implementing store strategies to increase revenue, enhance customer satisfaction, and improve profitability will be key responsibilities. Monitoring financial performance, leading and training store staff, managing inventory levels, and implementing loss prevention policies are also crucial tasks. Collaborating with regional and national teams to align store objectives with company goals and marketing strategies will be essential. Strong communication and interpersonal skills are necessary for effective liaising with customers, suppliers, and internal teams. If you are ready to take on a challenging yet rewarding role in a leading retail company, we look forward to receiving your application.,
Posted 1 month ago
15.0 - 20.0 years
0 Lacs
hyderabad, telangana
On-site
You should have a minimum of 15-20 years of US sales and BDM experience. As a Sales Manager, you will be responsible for enhancing the brand, business, sales, and business development across the US geography. Your role will involve adding new clients to the business portfolio and being accountable for enterprise to enterprise sales. You will also be responsible for handling P&L responsibilities for a specific geography. It will be essential to plan strategic initiatives to capture a percentage share in the overall business segment and ensure that all business development and marketing activities align with client needs and revenue optimization. Your responsibilities will include effectuating pre-planned sales strategies, evolving market segmentation & penetration strategies, and conducting competitor analysis to stay updated with market trends. You will be recognized for optimizing resource utilization and achieving significant cost savings through streamlining activities. Your role will involve defining the business mission and integrating resource strengths to deliver impeccable performance aligned with overall objectives. You should possess excellent organizational skills, be disciplined, task-focused, and have fine-tuned analytical, troubleshooting, and administrative skills. As an efficient team member, you must have sound communication, interpersonal, presentation, and problem-solving skills, including analytical, decision-making, and leadership capabilities. Your ability to trigger growth through implementing leadership initiatives in a dynamic business environment will be crucial for this role. Desired background/skills include having an excellent teamwork track record, at least 2 years of experience with startups or consulting, and openness to work flexible hours. Exposure to team management is preferred. It would be beneficial to have an understanding of US healthcare, finance and banking, retail, manufacturing, and hi-tech verticals. Experience working on B2C and B2B products would be an added advantage.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Manager in Meesho's Fulfillment and Experience (F&E) team, you will be at the forefront of our mission to revolutionize e-commerce for the next billion users in India. This role offers a unique opportunity to collaborate with a diverse team of professionals, each dedicated to problem-solving and innovation. Your responsibilities will include overseeing operations, managing the supply chain, and ensuring an exceptional user and seller experience through analytics and strategic initiatives. You will lead key projects focused on enhancing cost reduction, user experience, and seller experience. By partnering with cross-functional teams such as Business, Product, Tech, and Data, you will drive impactful changes to improve user satisfaction and optimize supply chain costs. Through experiments, pilots, and iterative processes, you will work towards reshaping the e-commerce landscape and solidifying Meesho's position as the preferred platform for customers across different segments. To excel in this role, you should possess a premium MBA degree and have at least 3 years of experience in start-ups, consumer internet companies, or management consulting. Your ability to leverage data-driven insights, solve complex problems analytically, and communicate strategic perspectives will be crucial. Demonstrating a track record of taking ownership of initiatives, managing diverse stakeholders, and thriving in fast-paced environments will set you up for success in redefining the e-commerce experience at Meesho. Join us on this exciting journey where innovation meets personal and professional growth, and be part of a team committed to delivering excellence in user and seller experiences.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
kolkata, west bengal
On-site
As a member of the risk and compliance team at PwC, your primary focus will be on maintaining regulatory compliance and managing risks for clients. You will provide valuable advice and solutions to help organizations navigate complex regulatory landscapes and enhance their internal controls effectively. In the realm of enterprise risk management, your role will involve identifying and mitigating potential risks that could impact an organization's operations and objectives. You will play a crucial part in developing business strategies to manage and navigate risks in today's rapidly changing business environment. Joining PwC Acceleration Centers (ACs) presents a unique opportunity to actively support various services, including Advisory, Assurance, Tax, and Business Services. Within our innovative hubs, you will engage in challenging projects and deliver distinctive services to enhance client engagements through quality and innovation. Moreover, you will participate in dynamic training programs designed to enhance your technical and professional skills. As a part of the Enterprise Risk Management team, your responsibilities will include designing and implementing data-driven solutions to enhance decision-making processes. In the role of a Senior Associate, you will be tasked with developing interactive dashboards, creating data models, and collaborating with cross-functional teams to drive strategic initiatives and improve organizational performance. Key Responsibilities: - Design and implement data-driven solutions to support decision-making - Develop interactive dashboards for visualizing key insights - Enhance data models to improve performance and usability - Collaborate with cross-functional teams to align on strategic initiatives - Analyze data to derive insights that enhance organizational performance - Utilize various tools and methodologies to solve complex problems - Ensure the accuracy and integrity of data used in analyses - Maintain a focus on continuous improvement in data processes Requirements: - Bachelor's Degree - 3 years of relevant experience - Proficiency in oral and written English Desired Skills: - Proficiency in Power BI development and data visualization - Experience in building and maintaining semantic data models - Familiarity with data integration and ETL processes - Effective collaboration with cross-functional teams - Clear communication of status updates and test results - Proficiency in SQL for data management and transformation - Engagement in Agile methodologies and ceremonies This role presents an exciting opportunity to contribute to risk management and decision-making processes while enhancing organizational performance through data-driven solutions and strategic initiatives.,
Posted 1 month ago
2.0 - 5.0 years
2 - 5 Lacs
Mumbai, Maharashtra, India
On-site
Skills Required: Ability to think logically and breakdown complex business problems into manageable tasks. Self-starter with an ability to work through ambiguity. PMO skills - Project Planning & Scheduling, creating project charters, Stakeholder management, Reporting & documentation etc. Strong analytical and problem-solving skills, and business acumen Ability to present issues clearly and provide answers Strong leadership, influencing and people management skills to be able to drive cross functional assignments and decisions Strong communication skills (both written and oral) to engage with senior stakeholders and to make CEOlevel presentations Proficiency in MS- excel modelling, sound understanding of financial modelling High on initiative, ownership, pro-active approach and self-driven A knack for fun through innovation and out-of-box thinking and the energy to go the extra mile Qualification & Experience: Undergrad from leading institutions MBA from Tier 1 (IIMs/ISB/MDI/XLRI/FMS) or international business schools Experience: Minimum 2 years experience in a Top Management consulting firm such as McKinsey, Bain, BCG and A.T. Kearney Experience of working on large business transformation projects with cross-functional teams Minimum 3 years of experience working with C-Suite.
Posted 1 month ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
As a candidate for the role, your primary responsibilities will include leading efforts to enhance client service and onboarding by understanding ongoing initiatives. You will be tasked with identifying client needs and pain points to define optimal delivery models, as well as owning regional efforts to enhance CSAT through analysis and improvement initiatives. Additionally, you will be responsible for building and maintaining a roadmap and delivery schedule for regional delivery, refining roles, and building training curriculum. Collaboration across teams to align priorities, drive process improvements, and ensure regional readiness will also be a key part of your role. You will streamline and develop templates for client communication with marketing teams and build business cases to support changes while providing regional read-outs on key initiatives. To be successful in this position, you should possess a minimum of 10 years of experience in Business Transformation, Client Experience, or Client Service/Management. A solid understanding of business processes from sales through onboarding and account management is required, along with strong organizational and project management skills and the ability to manage expectations. Preferred qualifications for this role include the ability to lead cross-functional teams and develop consensus solutions. Excellent communication skills are essential, as you will be expected to communicate at all business levels. You should also have the ability to analyze complex issues and recommend solutions. Prior experience in change management, strategic initiatives, agile methods, or business process integration is also advantageous.,
Posted 1 month ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
As a leader in enhancing client service and onboarding, you will play a crucial role in understanding ongoing initiatives and identifying client needs and pain points to define optimal delivery models. Your responsibilities will include owning regional efforts to improve customer satisfaction through analysis and improvement initiatives. You will be tasked with developing and maintaining a roadmap and delivery schedule for regional delivery, refining roles, and building training curriculum. Collaboration across teams to align priorities, drive process improvements, and ensure regional readiness will be essential. Additionally, you will streamline and develop templates for client communication with marketing teams and build business cases to support changes, providing regional read-outs on key initiatives. To excel in this role, you should possess a minimum of 10 years of experience in Business Transformation, Client Experience, or Client Service/Management. A solid understanding of business processes from sales through onboarding and account management is crucial, along with strong organizational and project management skills to effectively manage expectations. Preferred qualifications include the ability to lead cross-functional teams and develop consensus solutions, excellent communication skills to engage with stakeholders at all levels, and the capacity to analyze complex issues and suggest appropriate solutions. Prior experience in change management, strategic initiatives, agile methods, or business process integration would be advantageous.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As the Chief of Staff, you will work closely with the executive leadership team to drive strategic initiatives, coordinate operations, and ensure alignment across departments. Your responsibilities will include acting as a strategic partner to the CTO and executive leadership team, facilitating communication and collaboration between departments, overseeing key projects, preparing executive-level reports and presentations, and managing special projects to support business growth, operational improvements, and strategic goals. You will be required to have a Bachelor's degree in business, management, or a related field, with an MBA preferred. Proven experience as a Chief of Staff or in a senior operations role in a fast-paced or high-growth environment is essential. Strong organizational, leadership, and project management skills are required, along with excellent communication and interpersonal skills to collaborate effectively across all levels of the organization. In your role, you will work closely with the Global CTO to develop, execute, and prioritize strategic initiatives aligned with organizational goals and objectives. You will prepare impactful presentations and reports for senior management, monitor progress on strategic initiatives, establish metrics to track organizational goals, lead strategic projects from conception to execution, and engage with key stakeholders to advance organizational priorities. To be successful in this position, you should have a proven track record of driving business initiatives, managing cross-functional projects, and delivering measurable results. Flexibility, adaptability, excellent organizational and multitasking skills, proficiency in Microsoft Office Suite and project management tools, and the ability to engage in data storytelling are also essential. Additionally, you should possess high levels of integrity, professionalism, and discretion to handle confidential information and maintain confidentiality effectively.,
Posted 1 month ago
10.0 - 20.0 years
0 Lacs
pune, maharashtra
On-site
As a Business Transition and Transformation lead, you will play a crucial role in our Manufacturing Division Shared Services by providing strategic advice and guidance on transition and transformation activities. Your efforts will contribute to enhancing the overall performance and effectiveness of the function. Your key responsibilities will include fostering a culture of continual learning and innovation within the team, driving best-in-class transition processes, leading transition and transformation activities, and ensuring operational excellence through process improvement and cost optimization. You will also collaborate with cross-functional teams to identify growth opportunities and lead a team of project managers effectively. In terms of transition, you will be responsible for gaining alignment on workstreams, overseeing the end-to-end ownership of transition processes, acting as a resource for process design, supporting training and communication activities, and ensuring compliance with regulatory requirements. Additionally, you will drive transition planning activities, monitor execution status, and facilitate stakeholder interactions. Regarding transformation, you will drive process standardization, assess and improve business processes, monitor performance metrics, and update process documentation. You will also partner with the larger organization on operational excellence activities, report on operational metrics, drive continuous improvement within operations, and lead automation efforts. To be successful in this role, you should hold a Bachelor's or Master's degree, have experience in managing complex transitions, preferably in a manufacturing or pharmaceutical organization, and possess project management certification. You should also be familiar with process improvement tools, operational excellence principles, and have strong interpersonal and communication skills to work effectively with stakeholders across geographies. The ideal candidate will have 15-20 years of experience in managing operations/services/manufacturing in large MNCs, with a minimum of 10 years in transition and transformation. Additionally, you should demonstrate strong leadership, problem-solving, and project management skills, along with the ability to work in a matrix organization and communicate effectively at all levels. If you meet the qualifications and have the desired experience, we encourage you to apply for this challenging and rewarding opportunity to drive business transition and transformation within our Manufacturing Division Shared Services.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
nagpur, maharashtra
On-site
The ideal candidate will provide support for the full scope of Human Resources responsibilities and collaborate with the organization on strategic initiatives. You will be tasked with enhancing the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. Responsibilities: - Negotiate collective bargaining agreements with unions - Design and implement labor and employee policies - Manage employee grievances, conflict resolution, and disciplinary procedures - Act as a strategic advisor on labor and compliances - Prepare reports and presentations on labor relation activities - Manage and advise on contracts and agreements with clients - Supervise administration and HR operations at the Head Office and handle HR-related issues at site levels - Represent the organization in labor offices, labor courts, and legal matters related to compliances and labor issues Qualifications: - MBA/MSW/PG HR/IR - Proficiency in Marathi is mandatory - Immediate joiners preferred - Minimum 8 to 10 years of experience in HR/IR Candidate Profile: The ideal candidate should possess 8 to 10 years of experience in HR/IR with proven expertise in handling unions and staff/labor disputes. A strong understanding of labor laws, statutory compliances, and HR practices is essential. Excellent negotiation and interpersonal skills are required, along with proficiency in Marathi, English, and Hindi languages to effectively manage local workforce communications.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
delhi
On-site
Join a dynamic leader operating in the insurance and financial services sector in India. Specializing in providing expert solutions in mortgage, underwriting, property, and casualty domains, this on-site role offers a unique opportunity for a seasoned Subject Matter Expert (SME) to drive innovation and excellence in underwriting processes while ensuring compliance with industry standards. As an experienced professional, you will provide expert advice on mortgage underwriting, property, and casualty insurance processes, ensuring adherence to regulatory standards. Collaborating with cross-functional teams, you will develop and refine underwriting policies to optimize risk assessment and process efficiency. Conducting thorough risk assessments and analyzing market trends will be essential to updating and optimizing underwriting strategies. Additionally, you will liaise with internal stakeholders and industry partners to deliver customized expertise and facilitate knowledge sharing. Offering training and mentorship on industry best practices and emerging trends in underwriting and mortgage processes will be a key aspect of this role. Monitoring evolving regulations is crucial to ensure that all policies meet mandatory compliance requirements and quality standards. To be successful in this role, you must possess a Bachelor's degree in Finance, Business, Insurance, or related fields. Proven expertise in mortgage underwriting and property & casualty insurance processes is required, along with extensive experience in risk assessment and regulatory compliance within insurance or financial services sectors. Strong analytical skills, effective communication, and stakeholder management capabilities are essential. Demonstrated ability to lead process enhancements and drive strategic underwriting initiatives will set you apart. Preferred qualifications include an advanced degree or industry certifications in finance, insurance, or risk management. Experience with digital underwriting tools and innovative risk management solutions is advantageous. Prior working experience in fast-paced, dynamic environments with a proven track record of mentorship and continuous improvement is a plus. In return, you will have the opportunity to work in a challenging and collaborative on-site environment that values innovation and expertise. A competitive compensation and benefits package, along with opportunities for professional growth and development, are offered. The workplace culture fosters continuous learning, teamwork, and leadership development. If you are a seasoned professional with a passion for driving excellence in mortgage and underwriting processes, we encourage you to apply and join our dynamic team dedicated to shaping the future of the insurance industry.,
Posted 1 month ago
7.0 - 11.0 years
0 Lacs
haryana
On-site
As a Senior Manager in the Audit team, your primary role will involve leading multiple audit engagements while ensuring the delivery of high-quality audit services to clients. You will provide oversight on these engagements and monitor the quality of the assigned portfolio. In this position, you will also be responsible for contributing to and driving strategic initiatives and the vision for the future of audit services. This will involve collaborating with audited entities, partners, and offshore and onshore teams to enhance audit client delivery. To support business growth and integration on audits, you will take continual action to increase penetration, identify new growth opportunities, and strengthen integration efforts. Additionally, you will act as the Performance Manager, overseeing the career development of staff members and leading the development of Managers, Assistant Managers, and Team Leaders. Maintaining compliance with risk and compliance guidelines of the firm will be a critical aspect of your role, as you work on plans to mitigate business risks. You will also be responsible for attracting and retaining talent that aligns with the business growth agenda. Creating a culture of high performance and positioning KGS Audit as the preferred choice for talent will be essential. This will involve tracking key metrics related to the type of work performed, quality of deliverables, and feedback from onshore teams. Furthermore, you will be expected to develop and deliver training sessions based on feedback received from onshore teams and quality reviews. Collaborating with the Learning and Development team to identify training needs will also be part of your responsibilities.,
Posted 1 month ago
7.0 - 9.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Primary Purpose of the role Work on building the organization strategy and ensure the same is operationalized through the delivery of strategic PMOs. This role will partner closely with the senior leadership to help make data driven decisions, establish processes and manage allied stakeholders across multiple strategic projects. The role will traverse multiple functions as the need arises, giving you exposure to various aspects of the business. Roles and Responsibilities Play a key role in building a sustainable growth strategy for BU ISEA Lead the different planning cycles viz.1 year, 3 year, 5 year and 10 year cycles for the country Lead and monitor long-term strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads. Establish frameworks and standards for Program and Project Management Work effectively with diverse teams to come up with the best solutions Provide Project planning, Milestone management, Scope management, Resource forecasting; Financial Management; Change Management across the project portfolio Ensure the appropriate program benefits are identified, quantified and their realization planned Participate in the development of Projects that may consist of a variety of challenges that may range from innovation, new products, supply chain, and strategic whitespace development, etc. Maintain and update the project management framework and disciplines necessary to support a PMO Data analysis: turn unstructured data into meaningful insights and transformative solutions Structure ambiguous problems and take action to solve them Mining insights which would help the leadership to make decisions and transform the BU Adept at primary and secondary research on markets as well as consumer trends Benchmarking across ABI globally (internally) and externally across other CPGs/FMCGs on best practices Build business cases on all important areas of the business viz. right from launching a new product, brand, innovations, expansion projects, S&L projects, etc. Financial modelling to craft out scenarios and build out P&Ls based on different levers Manage and compile Program related financial and KPI information Track financial reporting whilst ensuring that the program and projects adhere to the corporate financial processes Prepare regular status reporting for the senior leadership Contributes to overall profitability by monitoring all areas of Project expenditure and reporting on performance against variations. Skills and/or knowledge Exceptional analytical, commercial and problem-solving skills Mandate Internation Experience, Consultancy background with 7+ years of work experience Strong skills in creating and maintaining project and program plans, including risks, actions, issues, dependencies Ability to deliver insights with impact Robust financial modelling skills Experience in planning and leading strategic initiatives Experience in valuations, M&As, growth strategy will be a plus Knowledgeable and experienced in efficient Change Management methods Show more Show less
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
noida, uttar pradesh
On-site
As an Apprentice - Business Partnering, you will play a vital role in supporting the Business Partnering team across various functions. You will contribute to the success of strategic initiatives, assist in decision-making processes, and help drive positive business outcomes through effective collaboration and analysis. A Day in the Life: Building and maintaining relationships with internal teams and stakeholders. Acting as a trusted partner by understanding business needs and providing relevant support. Assisting in the planning, execution, and monitoring of key projects and initiatives. Identifying inefficiencies in existing workflows and recommending improvements. Supporting the team with day-to-day operations and administrative tasks. Ensuring effective documentation and maintaining records related to business activities. What You Need: Bachelors or Masters degree in Human Resources, or related field. Of batch 2020, 2021, 2022, 2023, and 2024 only. Must be available for apprenticeship tenure of minimum 1 year. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite. Ability to maintain confidentiality and handle sensitive information with discretion.,
Posted 1 month ago
12.0 - 16.0 years
0 Lacs
maharashtra
On-site
The Customer Experience Lead at Neysa will be responsible for overseeing the entire customer lifecycle, from onboarding to renewal, ensuring an exceptional customer experience with a focus on governance, engagement, and growth. This role will lead strategic initiatives to enhance customer relationships, identify upselling and cross-selling opportunities, and drive long-term retention by ensuring customers achieve maximum value from Neysa's AI-powered solutions. The ideal candidate will have extensive experience in customer success, lifecycle management, and a solid understanding of AI-driven platforms, particularly in cloud-based environments. Key Responsibilities: Customer Governance: Develop and implement governance strategies for key customer accounts, ensuring they are maximizing the value from Neysa's AI platforms, including Neysa Velocis, Neysa Overwatch, and Neysa Aegis. Lead regular customer meetings and business reviews, establishing strong relationships with executive-level stakeholders, and ensuring alignment between customer goals and our AI solutions. Drive proactive engagement strategies to ensure customers are effectively using our products and services while addressing any potential concerns or issues. Lifecycle Management: Own the entire customer lifecycle from onboarding to renewals, ensuring smooth transitions and continuous value delivery at each stage. Monitor customer health scores, customer satisfaction, and usage patterns to proactively identify risks, and develop targeted retention strategies for at-risk customers. Develop tailored action plans to enhance customer success, increase product adoption, and optimize usage of Neysa's AI platforms. Upselling & Cross-selling: Identify and drive upselling and cross-selling opportunities within existing customer accounts, aligning additional offerings with customer needs, objectives, and AI-driven growth. Collaborate with sales and product teams to develop personalized solutions and strategic offers for customers. Maximize revenue from the existing customer base by providing value-driven recommendations for new features, services, or upgrades that meet customers" evolving needs. Customer Success Strategy: Develop and execute customer success strategies that ensure the successful adoption and scaling of Neysa's AI platforms, driving measurable customer outcomes. Foster a customer-first culture across teams, ensuring that customer satisfaction, retention, and long-term success are at the heart of business activities. Act as a trusted advisor to customers, ensuring they are informed and engaged throughout their journey with Neysa. Feedback & Insights: Gather, analyze, and act upon customer feedback to continuously improve the customer experience and product offerings. Leverage data-driven insights to understand customer challenges and opportunities, using these insights to enhance product offerings and drive strategic decision-making. Collaborate with the product team to communicate customer feedback, driving product improvements and new features that align with customer needs. Cross-functional Collaboration: Work closely with the product, marketing, and engineering teams to ensure that customer needs are met, new features are successfully rolled out, and customers receive ongoing support throughout their journey. Coordinate with the sales team to support new customer acquisitions and ensure a smooth transition from sales to customer success. Team Leadership: Lead and mentor a team of customer experience professionals, providing guidance, coaching, and fostering a culture of excellence and collaboration. Provide leadership in developing scalable processes for customer success management, ensuring the highest standards of service and operational efficiency. Qualifications: Experience: 12+ years of experience in customer experience, customer success, or account management, with a focus on governance, lifecycle management, and strategic upselling/cross-selling within a cloud-based or SaaS environment. Industry Knowledge: Strong understanding of AI, cloud systems, or related technologies, with the ability to apply this knowledge to deliver superior customer experiences in the context of AI acceleration platforms. Customer Governance: Proven experience in developing and managing customer governance strategies to ensure the long-term success of high-value customer accounts. Leadership: Demonstrated ability to lead and mentor a team, driving customer-centric initiatives and fostering a culture of customer success within the organization. Upselling & Cross-selling Expertise: A track record of driving significant revenue growth through effective upselling and cross-selling strategies, with a focus on delivering value to customers. Problem-Solving & Analytical Skills: Strong problem-solving abilities and data-driven decision-making skills to anticipate customer needs, resolve issues, and develop strategies for customer retention and growth. Communication: Exceptional communication skills, including the ability to interact with C-level executives and key stakeholders, present complex solutions in a clear and compelling manner, and align customer success initiatives with business objectives. Collaboration: Ability to work cross-functionally with sales, marketing, and product teams to align customer success strategies with company goals and deliver consistent value. Education: A bachelor's degree in Business, Marketing, or a related field; an MBA or advanced degree is a plus. Preferred Qualifications: Experience in AI, cloud-based platforms, or technology solutions with a focus on driving customer success and growth. Familiarity with customer success tools (e.g., Gainsight, Salesforce) and CRM systems. Certifications in customer success management (e.g., CSPO, CCXP) are a plus.,
Posted 1 month ago
15.0 - 20.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Sr. Director at Capgemini, you will be responsible for leading and developing diverse and large teams. You will serve as a senior point of escalation, applying expertise across functions and services delivered to our clients. Your role will involve driving strategic initiatives and transformational projects in collaboration with the Transformation and Innovation office. You will champion innovation, leading the creation of new ideas to enhance process efficiency and productivity. In this position, you will focus on fostering people development through effective communication, idea generation, and solution implementation. Encouraging a culture of openness, teamwork, and escalation will be key aspects of your responsibilities. Building collaborative relationships with our clients and acting as a trusted advisor on operational matters will also be crucial. You will lead the global team, ensuring effective management and serving as a key point of contact for operational issues. Your role will involve communicating plans and solutions to enhance services, improve functional efficiency, and mitigate operational risks for our clients. You will collaborate with internal and external auditors on processes and controls, ensuring comprehensive procedural documentation and adherence to service level agreements. Your responsibilities will include maintaining control effectiveness in response to changing business processes, market practices, and regulations. As a strategic leader, you will recruit, develop, and manage direct reports and team members, including succession planning. Continuously engaging with clients, evaluating industry changes, and proactively addressing challenges will be part of your role. You will promote a client-centric culture focused on providing high-quality service and swift resolution of operational issues to mitigate financial and reputational risks. The ideal candidate for this role will have 18-23 years of experience with a strong project track record and demonstrated P&L contribution to sales. A Bachelor's degree is required, while an MBA is strongly preferred. Key qualifications include excellent communication skills, the ability to build trust with internal stakeholders and partners, energetic and proactive leadership, strong influencing and negotiating abilities, experience in leading change initiatives, and in-depth knowledge of operational delivery in a client-centric environment. If you have a minimum of 15-20 years of experience in similar roles managing large operations and diverse teams, possess the necessary qualifications, and are ready to take on a challenging and rewarding leadership position, we invite you to apply for this exciting opportunity at Capgemini.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
hyderabad, telangana
On-site
You will be supporting IT business operations to ensure alignment between technology and business outcomes. In this role, you will collaborate with leadership and cross-functional teams to implement strategic initiatives, streamline processes, and enhance operational efficiency. Your responsibilities will include coordinating metrics, performance tracking, and process improvement initiatives in the APAC region. Additionally, you will be supporting changes required in the Tableau dashboard related to MSPs & VMO Metrics, facilitating Financial Management, Billing Management, and metrics review for MSPs, preparing and maintaining templates for executive reviews, and supporting Contingent Workforce Reporting. You will work with the vendor LT team to ensure Monthly/Quarterly review presentations are completed and published on time. If you are interested in this opportunity, you are encouraged to respond by submitting your updated resume. For more job opportunities, you can visit Jobs In India - VARITE. Additionally, VARITE offers a Candidate Referral program where you can refer candidates and earn rewards based on their experience level. VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in the USA, UK, CANADA, and INDIA. VARITE is dedicated to providing equal opportunities to all candidates and is committed to creating a diverse and inclusive work environment.,
Posted 1 month ago
12.0 - 16.0 years
0 Lacs
pune, maharashtra
On-site
The Operations Support Manager is responsible for providing leadership to a team involved in performing Fraud Investigations and Recoveries for Credit Card and Retail Bank functions for U.S. Personal Banking products and allied services. This role involves full supervisory responsibility, ensuring team motivation and development through professional leadership. Responsibilities include performance evaluation, hiring, direction of daily tasks, and responsibilities. Having strong operations knowledge in Fraud operations (US Credit Cards & Retail) and Chargeback processes is crucial for this role. The Manager will supervise and manage teams involved in complex processes. They will also lead or participate in strategic initiatives to reduce manual touchpoints and enhance controls through systemic enhancements. Participation in leadership meetings to contribute valuable suggestions ensuring risks and control aspects are properly addressed is essential. The Manager will serve as a partner to the onshore team in reengineering initiatives and ensure 100% delivery as per agreed Service Level Agreements (SLA). Maintaining a strong stakeholder connect through regular touchpoint meetings and managing COB strategies well through proactive planning is also part of the responsibilities. In terms of team management, the Manager will handle a team, provide appropriate coaching and support, and foster an environment of learning and development. They will work towards creating a self-sustained team through cross-training and drive adherence to Citi culture. Emphasizing team building and employee engagement activities to maintain high team morale is important. Qualifications for this role include 12-15 years of relevant experience in managing Operation Risk. The ideal candidate should have excellent verbal and written communication skills, be customer-focused, possess excellent interpersonal skills, and work well in a team environment collaborating across diverse groups. Demonstrated understanding of complex operation processes and knowledge of financial investigations or General ledger is preferable. The candidate should be able to work under pressure, manage deadlines, be self-motivated, detail-oriented, and exhibit problem-solving and decision-making skills. Education required is a Bachelors/University degree. Candidates should be willing to work in 24*7 shifts, including late-night shift start timings, and be flexible for any shift timing, including rotation shifts, permanent night shifts, and late-night shifts. Please note that this job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer, and interested applicants are encouraged to apply for career opportunities.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be joining the dynamic team at Surana College, where we are seeking dedicated professionals to be part of our journey in shaping the future of education. We currently have openings for both teaching and non-teaching positions across various disciplines. In our non-teaching positions, we are looking for individuals to fill the roles of Director - MBA Program, Dean - Academics, Head - HR, and Head - Digital Marketing, Branding & PR. For our teaching positions, we have opportunities for Professor, Associate Professor, and Assistant Professor in the following subjects: - MBA (Master of Business Administration) - MCA (Master of Computer Applications) - Commerce & Management - Computer Science - English - Political Science - Journalism At Surana College, we provide a collaborative and innovative environment that emphasizes academic excellence and professional growth. We offer competitive compensation packages, opportunities for professional development, and a supportive community dedicated to empowering both staff and students. For non-teaching roles, we are looking for individuals with leadership experience in relevant fields and a passion for driving strategic initiatives. For teaching roles, we seek candidates with subject-matter expertise, excellent communication skills, and a dedication to mentoring students. If you are eager to make a meaningful impact in education and advance your career, we invite you to apply by sending your resumes to careers@suranacollege.edu.in. Come be a part of an institution that is committed to excellence and join us on this exciting journey!,
Posted 1 month ago
2.0 - 4.0 years
6 - 14 Lacs
Gurugram
Work from Office
Role: Business Intelligence Level: Senior Executive/Assistant Manager Reporting To: Vice President - Independent Domestic Hotel Supply Location: Gurgaon About the Function The Independent Hotels team, part of the Domestic Hotel Supply function, is responsible for managing and growing the supply of independent hotels across India. The team oversees a vast network of over 70,000 hotel partners that are contracted on our platform. By ensuring competitive pricing, operational excellence, and strong partner relationships, the team plays a critical role in shaping the customer experience and driving business growth in the domestic hotels segment. About the Role This role is central to driving supply growth through strategic, data-backed initiatives. As part of the Domestic Hotel Supply team, the incumbent will be responsible for identifying opportunities to unlock performance levers, improve partner outcomes, and enhance key business metrics. The role requires close collaboration with cross-functional teams including Category, Revenue, Product, and Partner Relations. Success in this role will hinge on strong analytical thinking, a proactive problem-solving mindset, and the ability to translate data into actionable insights with scalable business impact. This position offers a unique opportunity to contribute meaningfully to one of the most dynamic and high-ownership business verticals at MakeMyTrip. What will you be doing Leading strategic, cross-functional projects to improve key supply metrics and enhance the partner experience. Generating actionable insights to support data-driven decision-making and business execution. Designing and managing dashboards/reportspublished by the central analytics teamto effectively track KRAs and KPIs for the supply category. Preparing impactful presentations for leadership reviews and strategic business discussions. Collaborating with Category and Revenue teams to drive growth in room nights and GMV. Identifying and implementing process enhancements to enable efficient scaling of the category. Ensuring alignment with business goals by providing timely and relevant data-driven support. Creating high-impact, creative presentations (both qualitative and quantitative) as per business requirements for various agendas and reviews. Locating and defining new process improvement opportunities to help scale the business. Benchmarking competitors and analyzing trends to scope out new opportunities. Qualification & Experience MBA from a reputed institute with 24 years of experience, preferably in strategy, growth, or category management. Proficient in MS Excel and PowerPoint, with the ability to create insightful reports and impactful presentations. Familiarity with SQL, Python, R, Google Analytics, Power BI, or other BI tools is a plus. Strong communication and problem-solving skills, with the ability to convey complex ideas clearly and effectively. Adept at multitasking and collaborating across teams while managing deadlines in a fast-paced environment. Key Success Factors for the role Ability to extract insights from data, build dashboards, and support strategic decision-making through metrics-driven analysis. Proven experience in leading cross-functional initiatives that drive supply performance, enhance partner experience, and enable business growth. Strong business acumen with a focus on identifying growth levers, optimizing processes, and aligning with organizational priorities.
Posted 1 month ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
The Analyst Relations Lead at PXS Global will play a pivotal role in developing and managing relationships with key industry analysts and research institutions, positioning the company as a thought leader in the digital communications and telco space. Reporting to the Chief Marketing Officer, you will be responsible for planning and executing Analyst Relations (AR) activities, such as briefings, inquiries, and event participation, in collaboration with marketing, product, and sales teams. Your role will also involve engaging with industry associations to align with corporate goals, promote product awareness, and drive developer engagement. As the Analyst Relations Lead, you will act as the primary spokesperson and point of contact for analyst-related communications and events. Collaborating with cross-functional teams, including product, marketing, and strategy, you will ensure alignment in messaging and insights to effectively communicate PXS Global's vision, strategy, and capabilities to key industry analysts and research institutions. Your responsibilities will also include developing and maintaining strong relationships with industry associations, coordinating participation in industry events and conferences, and overseeing initiatives to increase awareness of PXS Global products and use cases. In addition to relationship development and strategic initiatives, you will be tasked with gathering and analyzing market intelligence from industry analysts, providing strategic insights to senior leadership, and monitoring industry trends and competitor activities. Your role will also involve developing and maintaining communication materials for analyst relations, reporting on analyst feedback and market perceptions, and ensuring consistent messaging across all analyst interactions. To be successful in this role, you should possess a Master's degree in Business, Marketing, Communications, or a related field, along with at least 10 years of experience in analyst relations, public relations, or a related area within the digital communications or technology sector. You must demonstrate the ability to build and nurture relationships with senior industry analysts and research professionals, have a strong understanding of the telecommunications and software industries, and be able to articulate complex technical topics in a compelling manner. Moreover, you should have exceptional communication, presentation, and negotiation skills, experience in public speaking, and a track record of driving successful engagement initiatives. If you are a strategic thinker with strong leadership skills, analytical abilities, and project management expertise, and if you can foster collaboration and engagement within the software developer community, we encourage you to apply for this Analyst Relations Lead position at PXS Global. Join us in shaping the future of digital communications and technology. For application or further inquiries, please contact us at careers@routemobile.com.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
maharashtra
On-site
You will be responsible for leading tele collections for the housing portfolio with a focus on improving early bucket collections. Additionally, you will manage pre-delinquency campaigns through external vendors and implement strategies and processes based on customer feedback received through various campaigns. You will also take charge of strategic initiatives such as OD/LPC collections through the tele collections team. Your role will involve managing partners and implementing automated tools to ensure a seamless customer experience. The ideal candidate should have a minimum of 4-7 years of experience in collections. A graduate degree is required, and a Masters or Postgraduate qualification is preferred.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Manager at Meesho's Fulfillment and Experience (F&E) team, you will be at the forefront of shaping the experience for the next billion e-commerce users in India. You will be part of a diverse group of professionals dedicated to problem-solving and innovation. Our team is focused on revolutionizing e-commerce in tier-2 and tier-3 cities by reimagining fulfillment and supply chain processes. We are committed to introducing best practices and continuous innovation to deliver excellence in user and seller experiences. In this role, you will collaborate with cross-functional teams including Business, Product, Tech, and Data to redefine the shopping journey for our ecosystem. You will lead strategic initiatives to improve user and seller experiences, drive cost reduction, and enhance supply chain efficiency. Your responsibilities will include running experiments, building robust processes, and fostering strong collaborations to ensure Meesho remains the preferred e-commerce channel for customers. To excel in this role, you will need a premium MBA degree and over 3 years of experience in start-ups, consumer internet companies, or management consulting. You should have a data-driven mindset, problem-solving skills, and the ability to articulate informed perspectives on business strategies. Demonstrating a track record of defining and executing initiatives with minimal supervision and managing multiple stakeholders in fast-paced environments will be crucial for success. Join us on this exciting journey where innovation meets personal and professional development. Embrace the opportunity to make a meaningful impact on the e-commerce landscape in India while fostering a culture of personal growth and hard work. Be part of a team that is dedicated to delivering excellence and reshaping the future of e-commerce.,
Posted 1 month ago
6.0 - 10.0 years
0 Lacs
maharashtra
On-site
The client is a sector-focused private equity firm that invests in high-growth businesses across India. Their investment philosophy revolves around creating long-term value through active ownership, operational excellence, and strategic partnerships. Currently, they are looking for a Senior Investment Associate to join their team and focus on the healthcare, nutrition, and sports sectors. As a Senior Investment Associate, your responsibilities will include identifying and evaluating new investment opportunities in the specified sectors. You will be required to conduct thorough primary and secondary market research to validate investment theses. Additionally, you will build and analyze detailed financial models, assess potential investments, and perform valuation, sensitivity analysis, and scenario planning. You will also be responsible for leading commercial, financial, legal, and operational due diligence processes. This will involve coordinating with internal teams and external advisors across diligence streams. Furthermore, you will assist in structuring transactions, including deal terms and shareholder agreements, as well as support investment committee presentations and documentation. In terms of portfolio management and value creation, you will work closely with portfolio companies to track performance, identify value creation levers, and support strategic initiatives. Monitoring KPIs, financials, and governance metrics post-investment will also be part of your key responsibilities. To qualify for this role, you should have a minimum of 6 years of relevant experience in private equity, investment banking, consulting, or corporate strategy. Exposure to the healthcare, nutrition, or sports sectors is preferred. A strong understanding of the Indian market, particularly in the identified sectors, is essential. You should possess proven experience in primary research, financial modeling, and deal execution, along with the ability to manage multiple workstreams independently and collaborate with internal and external stakeholders. Excellent analytical, communication, and presentation skills are required, as well as a demonstrated interest in building long-term value in portfolio companies and harnessing AI in key work streams. A Bachelor's degree in finance, economics, business, or a related field is necessary, while an MBA or CFA is preferred for this role.,
Posted 1 month ago
5.0 - 8.0 years
5 - 12 Lacs
Ahmedabad
Work from Office
Job Summary: The Executive Assistant to Managing director will support the Director in driving strategic initiatives, improving operational efficiency, and ensuring effective communication across the organization. This role requires a strategic thinker with strong leadership and project management skills. Key Responsibilities: • Optimize the Directors schedule, manage communications, and prepare reports. • Act as the primary liaison, facilitating internal and external communications. • Assist the Director in developing and implementing strategic goals, ensuring alignment across the organization. • Oversee daily operations, identifying areas for improvement and implementing solutions. • Lead cross-functional projects, coordinating teams to meet deadlines and achieve objectives. • Serve as a key liaison between the Director and other departments, ensuring clear communication of priorities. • Provide analysis and recommendations on critical decisions, preparing reports and presentations as needed. • Mentor and guide staff, fostering a collaborative work environment. • Handle sensitive information discreetly. Qualifications: • Bachelor’s degree in Business Administration, Management, or related field; MBA preferred. • 5-7 years in a similar role, with experience in strategic planning and working with senior executives. • Strong leadership, communication, and organizational skills, with proficiency in Microsoft Office.
Posted 1 month ago
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