Business Manager & Chief of Staff - Market Operations

About Business line/Function:

Market Operations are divided into 3 product value chains & 3 cross-business departments. Trade Processing Listed Derivatives, Securities and Prime and FXMM & OTCD Support are the product chains with Cross Business Lifecycle, Collateral & Treasury Forecasting and Liquidity Monitoring and Valuation & Transversal Services being the cross-department functions.

We aim to streamline processes, ensure service continuity, deliver best-in-class client service, lead innovative operations and foster expertise and innovation among our teams in a rapidly evolving context.

We are looking for a dynamic, strategic, and operationally savvy leader to partner with our Markets Operations leadership team as a Business manager/Chief of Staff. This is a high-visibility role that will shape the way Operations function, drive strategic initiatives, and enhance the effectiveness of the Operations organization. The incumbent will work closely with the Markets Operations leads, driving strategic initiatives, operational oversight, and cross-functional leadership. The role blends executive partnership, program management, and business analysis to ensure that Markets Operations execute flawlessly, meet targets and drive continuous improvement. The incumbent will act as a facilitator and enabler to the Operations lead and the executive teams on a variety of transversal initiatives by coordinating: finance, strategic projects, governance meetings and communication management

Responsibilities

Drive the annual budgeting, forecasting, and variance analysis

Track and monitor projects of high importance & critical to the organization, including tracking to budget, effort and deliverable.

Demonstrate strong expertise in operational domain and variety of transversal topics.

Develop, maintain, and report on key performance indicators (KPIs)

Enable data-driven decision-making across the organization by delivering regular dashboards and ad-hoc analyses.

Build and maintain a robust analytics framework to surface actionable insights from operational data

Responsible for communication of key agendas and for ideation to help resolutions.

Devise, manage, deliver and evaluate internal communications approach, campaigns to enhance the Brand's reputation amongst several stakeholders (employees, internal clients, senior management etc.)

Ensure that communication is aligned with Group, Territory, ISPL and GSO level. Necessary approval for communication is acquired before releasing.

Partner with HR and senior leaders to define talent needs, hiring plans, and development pathways for the Operations team.

Lead change-management initiatives, ensuring smooth adoption of new processes, tools, and organizational structures.

Drive Training initiatives like Certification & Digitalization with L&D

o India KPI meeting coordination (preparation, minutes, follow-up, continuous review)

o Governance around Continuous improvement

o LBO Governance calls

Business Management including Ops Risk Monitoring, Cost Monitoring

o Facilitate and drive senior-leadership meetings (e.g., Ops Review, Strategy Off-site, Board Prep) agenda setting, material creation, follow-up and tracking of action items.

o Ops requests (IG, incidents, Shadow IT, PCC, ICC)

o Regular coordination with Global and Regional business management teams

o RCSA preparation / coordination with OPC

o Invoicing

o Employee Engagement

o Visitors Management / DL and Org charts update / Mandates

o Coordinate cross-functional project teams (Technology, Product, Risk, Finance, Legal) to deliver high-impact initiatives on time and within budget.

o IT outages review and Drive partnership with IT

o Drive initiatives like Span of Control

o HR Pulse Survey and skip level feedback action plan

o Champion senior-leadership communicationsinternal newsletters, town-halls, and stakeholder updatesto ensure transparency and alignment

o 12+ years of experience in operations, strategy, or business management within banking or financial-services environment.

o Prior experience in a Chief of Staff, Business Manager, or Operations Leader role at a high-growth, technology-focused firm.

o Experience with Agile/Lean project delivery methods and modern data-visualization tools (Tableau, PowerBI)

o Proven track record of leading complex, cross-functional programs (e.g., process re-engineering).

o IB Operations experience preferred especially in project management.

o Strong financial acumen: budgeting, forecasting, P&L ownership, and business case development.

o High degree of initiative, intellectual curiosity, and ability to thrive in a fast-paced, ambiguous environment.

o Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly.

o Strong organizational skills and ability to prioritize.

o Innovative - constantly identifying gaps in process and to seek improvements

o Excellent oral and written communication skills; ability to influence multiple stakeholders

o Self-motivated and results oriented with an ability to work under pressure

Skills Referential

Behavioral Skills:

Ability to collaborate / Teamwork

Decision Making

Critical thinking

Ability to share / pass on knowledge

Transversal Skills:

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 12 years