Store Manager

This role is for one of the Weekday's clients

Store Manager

1-3 years of experience

Requirements

Key Responsibilities

Store Operations Management

• Oversee daily store operations, including opening/closing procedures, staff coordination, and overall operational efficiency.
• Ensure all products are properly displayed, labelled, and maintained according to visual merchandising guidelines.
• Monitor stock levels, ensure timely replenishment, and maintain accurate inventory records.
• Coordinate with supply and logistics teams for smooth product deliveries and stock transfers.
• Maintain a clean, organized, and safe store environment in compliance with company standards and regulatory guidelines.
  

Customer Service Excellence

• Ensure a high standard of customer service by guiding the team to deliver personalized, fast, and effective customer interactions.
• Handle customer inquiries, complaints, and escalations professionally while ensuring prompt resolution.
• Implement customer engagement strategies to enhance store experience and drive repeat business.
  

Team Leadership & Staff Management

• Supervise, motivate, and mentor store associates to meet individual and team performance goals.
• Conduct daily huddles, assign tasks, and ensure staff discipline, attendance, and grooming standards are maintained.
• Assist in hiring, onboarding, and training new team members to align them with store procedures and service expectations.
• Monitor team productivity and provide ongoing coaching, feedback, and performance support.
  

Sales & Performance Management

• Achieve store sales targets by driving product awareness, promoting upselling/cross-selling initiatives, and monitoring conversions.
• Track and analyze key sales metrics such as footfall, average transaction value (ATV), and customer satisfaction scores.
• Suggest and implement strategies to enhance store profitability and operational efficiency.
• Collaborate with marketing teams to execute in-store promotions, seasonal campaigns, and product launches.
  

Inventory & Compliance

• Perform regular stock audits, identify stock discrepancies, and take corrective actions in coordination with the inventory team.
• Ensure compliance with company policies, safety standards, and operational SOPs at all times.
• Maintain accurate documentation related to inventory, staff attendance, and cash management.
  

Cash & Financial Administration

• Oversee billing operations, cash handling, and end-of-day financial reconciliation.
• Ensure accuracy in transactions and adherence to cash management protocols.
  

Required Skills & Qualifications

• Experience: 1-3 years in retail management or store operations.
• Strong leadership, team management, and interpersonal skills.
• Excellent communication, problem-solving, and customer service abilities.
• Basic understanding of inventory systems, POS operations, and store performance metrics.
• Ability to multitask, remain organized, and work in a high-paced retail environment.
• Flexibility to work weekends, holidays, and extended hours as needed