Department: Retail Sales Operations Job Type: Full-Time / Permanent About Us: A brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday comfortable as well as exceptional. TIGC became a strong team of 200+ passionate fashion enthusiasts, serving the country with Gen Z aspirational trends when it comes to Men’s Western Wear. With a strong commitment towards quality products, durability and affordability, our high-quality fabrics, vivid designs and colour patterns allows you to express freely. Our range lets you experiment with style while bringing out your unique fashion. TIGC with its reach could earn some accolades like – A top 5 Brand on Ajio.com, a Top 10 Brand on Myntra, launching its own website -Tigc.in, Launched Women’s Western Wear brand – Freehand and so on. An eye for design, craftsmanship and attention to detailing, Indian Garage Co helps you be comfortable in your own skin. Job Summary: The Store Manager will be responsible for overseeing daily store operations, managing a team of retail staff, driving sales performance, and ensuring an outstanding customer experience. This individual will lead the team to meet or exceed sales goals, ensure store visual standards are maintained, and promote a positive store environment. Key Responsibilities: Sales and Performance Management: Drive store sales and KPIs to meet revenue targets through effective leadership and strategy implementation. Monitor and analyse sales performance, stock levels, and trends to optimize inventory management and sales strategies. Lead promotional campaigns and store events to enhance sales and customer engagement. Customer Service Excellence: Ensure a high level of customer service by monitoring team performance and addressing customer complaints or concerns promptly. Train and motivate staff to deliver personalized service, ensuring customer satisfaction and loyalty. Foster a welcoming, positive, and professional store atmosphere. Team Leadership and Development: Manage, motivate, and supervise a team of sales associates to achieve daily operational goals. Provide ongoing coaching and training to staff, enhancing product knowledge, sales techniques, and customer interaction skills. Handle staff scheduling, ensuring adequate coverage during peak hours, and monitor attendance. Inventory, Stock Management & Shrinkage control: Oversee inventory management, ensuring the store is well-stocked and products are displayed according to company standards. Manage stock rotation, product replenishment, and stocktake procedures. o Responsible for updating inventory records and tracking stock movement. o Monitor inventory levels every day to identify replenishment needs. o Identify replenishment needs based on inventory levels, sales trends, and seasonal demands. o Arrange stock in the stockroom by category, size, and style to minimize time spent locating items. o Ensure that replenished items are displayed in line with the visual merchandising guidelines. Responsible for overall shrinkage control efforts, conducts investigations, implements corrective actions and conducts regular inventory audits. o Conduct Weekly Global Counts at category level to identify discrepancies. o Investigate and resolve inventory discrepancies promptly. o Provide regular training on shrinkage prevention and procedures to the store team. o Responsible for overall stock receiving operations, ensuring compliance with SOP, and reviews inventory reports. o Responsible for processing stock outward requests as per, picking and packing stock, and updating inventory records as per SOP. o To ensure efficient and organized management of inventory in the stock room, maintaining accuracy, and minimizing shrinkage. Visual Merchandising: Ensure store displays are visually appealing, organized, and reflective of the brand’s image. Collaborate with the visual merchandising team to implement seasonal and promotional displays as per the guidance and the SOP. Operational Efficiency: Ensure adherence to store policies and procedures, including safety, loss prevention, and cash handling. Manage store opening and closing procedures, ensuring all administrative tasks are completed on time. Conduct regular audits of store operations, identifying areas for improvement and ensuring compliance with brand standards. Reporting and Administration: Prepare and submit regular reports on sales, inventory, and staff performance to upper management. Maintain accurate financial records, ensuring the store operates within budget. Manage the store’s financial targets, including cash handling, cost control, and expenses. Cash Management: o Ensure accurate handling of cash, credit card transactions, and UPI payments and daily bank deposits (CMS). o Verify cash and credit transactions against receipts and invoices. o Follow a strict verification process for refunds and exchanges, adhering to company policies. o Conduct a thorough count of cash, credit card receipts, and mobile payment transactions. Investigate discrepancies, including cash shortages, inventory discrepancies, and suspicious transactions. Implement corrective actions to prevent future discrepancies. Qualifications & Requirements: Education: High School diploma or equivalent required; a degree in Business, Retail Management, or related field is a plus. Experience: Minimum 3-5 years of experience in retail management, preferably in the apparel sector. Skills: Strong leadership, communication, and interpersonal skills. Excellent problem-solving and decision-making abilities. Ability to analyze sales data and make data-driven decisions. High attention to detail, organizational, and multitasking abilities. Proficiency in retail software, point-of-sale systems, and Microsoft Office. Attributes: A passion for fashion and knowledge of current apparel trends. Customer-focused and results-driven. Ability to work flexible hours, including weekends and holidays, as needed. Additional Information: Competitive salary and performance-based incentives. Opportunities for career growth and professional development. Employee discounts on products. Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person