Store Manager

Job Title: Store Manager

Location

Position Type

Industry

Job Summary

Store Manager

boutique operations in Delhi and Bengaluru. This role demands a results-driven professional

who can lead a high-performing team, ensure superior customer experiences, and drive sales

and operational excellence in alignment with brand standards.

Key Responsibilities:

1. Store Operations Management

∙Oversee daily store functions to ensure seamless, efficient, and customer-centric

operations.

∙Ensure compliance with company SOPs, retail protocols, and local regulatory

requirements.

∙Manage in-store visual merchandising to align with brand aesthetics and seasonal

guidelines.

∙Conduct regular audits for hygiene, stock, security, and compliance.

2. Sales & Performance Management

∙Drive category-wise sales performance and meet or exceed monthly revenue targets.

∙Track KPIs such as conversion rate, average ticket size, and walk-in trends to

optimize performance.

∙Identify opportunities to improve customer retention and repeat business.

∙Collaborate with the merchandising team for stock planning and replenishment.

3. Team Leadership & Training

∙Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and

support staff.

∙Conduct regular training and coaching sessions to enhance product knowledge and

customer service skills.

∙Facilitate career development plans and monitor individual and team performance.

4. Customer Experience Excellence

∙Ensure each customer interaction reflects the luxury positioning of the brand.

∙Handle escalated customer complaints with empathy and professionalism.

∙Promote a "Customer First" culture within the team.

∙Leverage feedback mechanisms and reviews to improve store satisfaction scores.

5. Inventory & Loss Prevention

∙Monitor daily opening and closing stock balances; ensure accuracy in reporting.

∙Liaise with vendors and procurement to ensure stock availability and minimize dead

stock.

∙Implement loss prevention measures and train staff on safety protocols.

∙Maintain locker security and supervise daily stock transfers.

Key Skills & Competencies

∙Strong leadership and team management abilities

∙Passion for luxury retail and customer service excellence

∙Knowledge of jewellery (diamonds, gold, precious stones) is preferred

∙Sound analytical skills with a strong understanding of KPIs and business metrics

∙High attention to detail and organizational skills

∙Strong interpersonal, communication, and problem-solving capabilities

∙Proficiency with POS and inventory software systems

Qualifications & Experience

∙Bachelor’s degree (preferred: retail management, business, or related)

∙Minimum 5 years of retail experience, with at least 2–3 years in a managerial role

(preferably in luxury retail or jewellery)

∙Fluent in English and local language (Kannada for Bengaluru / Hindi for Delhi)

∙Willingness to work weekends, holidays, and extended hours when required