Store Manager

Job Title:

Industry:

Job Summary:

Store Manager

Key Responsibilities:

• Stock Handling & Inventory Management:

• Receive new stock, perform visual QC, and update inventory records.
• Ensure proper stock arrangement and timely audits.

• Sales & Customer Engagement:

• Assist customers in their jewellery purchase journey, especially with diamond collections.
• Drive sales conversion through excellent product knowledge and consultative selling.
• Actively cross-sell and up-sell based on customer preferences.

• Customer Experience:

• Deliver a high-quality, personalized shopping experience to every customer.
• Resolve customer queries and complaints with professionalism and empathy.

• Team Leadership:

• Supervise, guide, and motivate the in-store team to achieve sales targets.
• Conduct regular performance reviews and provide training where needed.

• Marketing & Outreach:

• Plan and execute BTL activities and in-store promotions.
• Conduct catchment area analysis and support localized marketing initiatives.

• Market & Competition Awareness:

• Track and analyze competitor offerings, pricing, and promotional strategies.
• Provide regular insights on market trends to the management team.

• Operational Excellence:

• Maintain store hygiene, visual merchandising standards, and daily operational discipline.
• Oversee implementation of schemes such as Gold Mine (preferable experience).

• Shifts & Flexibility:

• Willingness to work in rotational shifts including weekends and holidays, as required.

Desired Competencies:

• Excellent verbal communication and interpersonal skills.
• Strong persuasion and customer relationship management ability.
• Presentable appearance and well-groomed at all times.
• Secure and stable family background.
• Proficiency in local language and English.
• Basic computer literacy and familiarity with billing and inventory software.