Store Executive

Job Description: Store Captain / Floor Manager – Boyapati Foods Location: Vijayawada Brand: Boyapati Foods – Premium sweets, savories, bakery, dairy products, and live-prepared specialties Role Overview: We are looking for a Store Captain / Floor Manager to be the face of Boyapati Dairy & Foods, ensuring every guest feels welcomed, guided, and delighted. This role combines hospitality, salesmanship, and operations management — engaging customers with our brand story and specialties while also overseeing staff, inventory, and store efficiency. Key Responsibilities Customer Engagement & Hospitality Greet every customer warmly with a smile and a welcome (e.g., “Welcome to Boyapati Dairy & Foods!”). Guide customers to the right counters (sweets, bakery, dairy, gelato) or available seating if dine-in is offered. Explain signature items, live-prepared sweets (like jalebi), specials, and seasonal offerings. Offer samples of new sweets and encourage customers to try trending items. Suggest popular combos, festive hampers, and premium products like ghee sweets. Assist customers with festive gift inquiries, packaging options, and custom orders. Maintain polite, professional, and attentive communication at all times. During rush hours, politely manage waiting customers and ensure no guest feels unattended. Support counters when required (packing sweets, billing support). Sales & Brand Storytelling Share the Boyapati Foods brand legacy (purity, unadulterated dairy, and heritage sweets). Proactively upsell premium products, gift boxes, and seasonal specials. Promote new product launches and educate customers about differentiators. Store Organization & Presentation Keep store clean, well-organized, and visually appealing at all times. Oversee product display and ensure freshness and quality are showcased. Coordinate with staff to ensure smooth customer flow and efficient service. Staff Leadership & Training Train and guide staff on customer service, product knowledge, and sales techniques. Manage staff schedules, attendance, and grooming standards. Motivate team to deliver consistent hospitality and high service quality. Inventory & Coordination Monitor daily stock levels, ensuring adequate availability of fast-moving items. Coordinate with warehouse and kitchen for timely replenishment. Track wastage, customer feedback, and suggest improvements to management. Administration & Compliance Ensure compliance with hygiene and FSSAI standards. Support management with sales reports, festive planning, and operational updates. Desired Skills & Qualities Strong communication skills in Telugu, English, and Hindi. Warm, engaging personality with ability to build customer trust. Sales-oriented mindset with upselling skills. Leadership ability to train, guide, and motivate staff. Calm under pressure, with ability to manage peak rush hours. Prior experience in F&B retail, hospitality, or store management preferred. QualificationsMinimum: Graduate or Diploma in Hospitality/Business Management. 3 years of minimum experience in F&B or retail operations with supervisory responsibility. Compensation: Competitive salary + incentives. Perks: Staff meals, employee discounts, and growth opportunities. Why Join Us? As Store Captain of Boyapati Foods, you will be the ambassador of our brand — blending storytelling, sales, and leadership to create a memorable customer experience while ensuring smooth store operations.