Sr. Project Manager

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Job Summary:

We are seeking an experienced and dynamic Senior Project Manager to lead and manage cross-functional teams comprising operational resources and IT staff. The ideal candidate will possess strong leadership, communication, and project management skills, with a proven track record of delivering high-impact initiatives that drive efficiency, performance, and client satisfaction.

Key Responsibilities:

• Project Leadership & Team Management:
  
• Manage multiple concurrent projects while fostering a collaborative and performance-driven work environment.
  
• Lead, motivate, and support cross-functional teams to meet project goals and deliverables.
  
• Conduct regular check-ins and team meetings to understand and address employee concerns.
  
• Client Engagement & Relationship Management:
  
• Develop and maintain strong client relationships, acting as the primary point of contact.
  
• Ensure consistent delivery of high-quality service, meeting or exceeding client expectations.
  
• Prepare and deliver engaging presentations and performance reports for stakeholders and clients.
  
• Operational Excellence:
  
• Collaborate with functional teams to analyze existing processes, identify areas of improvement, and implement effective solutions to enhance operational efficiency and customer experience.
  
• Regularly inspect work areas and processes to identify and address opportunities for improvement.
  
• People Development & Training:
  
• Drive staff development programs, workshops, and training sessions to upskill team members.
  
• Work closely with L&D to review and monitor individual training plans and update progress to the POD Head.
  
• Financial & Contract Management:
  
• Create and manage Statements of Work (SoWs) in line with project and client requirements.
  
• Review and validate invoices before submission to ensure accuracy and compliance.
  
• Customer Issue Resolution:
  
• Proactively listen to and address customer complaints and feedback.
  
• Resolve issues promptly and professionally, ensuring client satisfaction.
  
• Process & SOP Development:
  
• Build and refine Standard Operating Procedures (SOPs) to support ongoing process improvements and scalability.

Requirements

Qualifications:

• Bachelor’s degree in business administration, Information Technology, or a related field. MBA is a plus.
  
• 14–16 years of experience in project management, with a strong background in IT environments.
  
• Proven experience in leading large, cross-functional teams and managing complex projects.
  
• Strong leadership and team management skills.
  
• Excellent communication, presentation and interpersonal skills.
  
• Demonstrated ability to manage budgets, timelines, and cross-functional stakeholders.
  
• Hands-on experience in building SOPs and managing service operations and IT projects.
  
• Strong background in client-facing roles with a track record of building and maintaining client relationships.
  
• Experience working in a dynamic, high-pressure environment—preferably in IT services

Preferred Skills:

• Experience working in a fast-paced, matrixed environment.
  
• Familiarity with Agile or other project management methodologies.
  
• Proficiency with project management tools such as MS Project, JIRA, Asana, or Trello.

Project Management Expertise:

• Deep understanding of project management methodologies (Agile, Waterfall, Hybrid).
  
• Experience in project planning, risk management, resource allocation, budget control, and stakeholder communication.
  
• Hands-on experience in developing SoWs, reviewing invoices, and ensuring contract compliance.

Leadership & People Management:

• Strong leadership skills with experience leading mid-to-large-sized teams.
  
• Proven ability to mentor, coach, and develop team members through structured development programs.
  
• Experience handling performance management, conflict resolution, and team engagement strategies.

Technical & Analytical Skills:

• Proficiency with project management tools (e.g., MS Project, JIRA, Trello, Asana, Smartsheet).
  
• Comfortable using data and KPIs to present insights and recommendations.
  
• Strong process improvement mindset with the ability to build and refine SOPs.

Soft Skills:

• Excellent communication and presentation skills—both verbal and written.
  
• Highly organized, detail-oriented, and capable of juggling multiple priorities.
  
• Strong interpersonal skills and emotional intelligence for effective team and client interactions.
  
• Conflict resolution and problem-solving capabilities.

Other Requirements:

• Willingness to travel if needed (domestic/international depending on client and project needs).
  
• Flexibility to work in different time zones, especially when dealing with global teams or clients.