Summary
Position Summary
HUMAN CAPITAL- HRST- PWFMS - Sr. Manager Human Capital
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Resources Strategy & Technology
The HR Strategy & Technology team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.
Key job responsibilities:
Responsible for successful end to end delivery and management of large scale global projects. This role involves in-depth understanding of processes across various WFM modules and the ability to define various strategies and leading teams. Manager will both drive and manage teams of various sizes and interact closely with multiple cross-functional teams (sales, functional, PMO, testing, etc.).
- Understand business case, process/functional/technical requirements, challenges in today’s workforce management, lead process design workshops to identify gaps and propose recommendations
- Play lead roles preferably on multiple Workforce Management Understands project status, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points
- Manage and track staffing plan and forecast resource availability based on project budgets
- Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables
- Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams
- Use prior experience to develop accurate work estimates, project budgets and timelines
- Ensure client satisfaction targets are achieved
- Lead the delivery team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
- Ensure functional and integration teams are aligned and also work closely with the team for successful HR and payroll integrations
- Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment
- Manage SLAs and projects/CRs plan effectively
- Drive Innovation/Process improvements including, but not limited to, automations, conversational bots, etc.
- Ensure business and assignment risks and issues are identified, monitored, and managed to achieve minimal disruption to the project delivery and success – across stakeholder management, scope, timeline, and resources
- Act as an WFM subject matter expert by providing best-practice guidance on UKG (Kronos), Infor (Workbrain), Payroll & WFS (Workforce Software) business processes
- Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
- Mentor associates and foster a learning and growth environment
Additional Responsibilities:
- Establishing the vision, strategic direction, standards and framework for the delivery
of WFM services that aligns and integrates with Clients’ business priorities.
- Participate in the technology and service delivery activities such as Building (configuration), Testing (develop criteria, scripts, scenarios, and data cases for testing systems and applications), Training (Training the trainer, Class-room, Knowledge transfer, material preparation) and Deployment (Go-Live support).
- Provide insight and expertise into the solution configuration based on previous work experiences and leading practices
- Participate in solution design and requirements gathering These will include engaging and interviewing client subject matter experts, facilitating workshops, reviewing client-provided materials and documentation.
- Demonstrate accountability and contributions to the successful realization of client goals
- Be able to review manual processes and define scope for automation/ improvement
The key skills required are as follows:
- 15+ years of proven experience with at least 5+ years in UKG WFM (Kronos)
- Passionate and energetic to understand business and client challenges, and able to articulate point-of-view, and work collaboratively towards solutioning
- Design/architecture experience in Workforce Management, Payroll, Time/Labor
- Experience with WFM application integration technologies
- Should have experience in leading large disparate teams in a global delivery model
- Ability to leverage Workforce management subject matter expertise to provide hands on guidance on projects, sales pursuits etc.
- Ability to grow and stabilize WFM practice by building capability and bringing in more business for WFM by actively participating in sales pursuits / proposals, estimations, pricing etc.
- Ability to support the growth of talent within the practice through recruitment, mentorship and coaching
- Masters in Human Resource Management is desirable
- Strong analytical/problem-solving abilities, Strong interpersonal skills, Excellent written and oral communication skills
- Ability to work in teams and interact across all levels, Ability to deal with ambiguity and work pressure
- Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 305385
