Job Summary
Are you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet? .IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.The role is based in Hyderabad, India(hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Deliver Exceptional Employee Support: Provide outstanding customer service for all Travel & Expense (T&E) inquiries, ensuring timely and accurate resolutions.
- Policy & Process Guidance: Address employee questions on travel policies, processes, and systems with clarity and efficiency.
- Expense System Expertise: Support and troubleshoot expense management software to ensure smooth operations.
- Training & Education: Educate travelers and business unit personnel on expense reporting, reimbursement procedures, and compliance guidelines.
- Credit Card Account Management: Reconcile and research corporate card accounts, review soft limits, and audit flags to mitigate risk and ensure adherence to travel policy and tax/legal requirements.
- Compliance & Risk Reduction: Monitor reports for compliance and assist Corporate Security and Audit teams in reviewing specific cardholder accounts.
- Best Practices Advocacy: Promote proper expense reporting, manage past-due accounts, and guide traveler terminations.
- Travel Coordination: Oversee employee travel bookings, cancellations, and modifications while collaborating with airlines, hotels, and partners for seamless execution.
- VIP & International Travel: Manage elite and VIP group travel arrangements and handle complex international ticketing processes.
- Data Analysis & Continuous Improvement: Analyze ticketing and expense data to identify trends and implement process improvements.
- Industry Awareness: Stay updated on airline regulations, travel industry trends, and ensure compliance with company travel policies.
- Confidentiality & Compliance: Maintain strict confidentiality of travel plans and uphold corporate travel guidelines.
- Communication & Issue Resolution: Research and resolve traveler setup issues or misapplied payments, interacting effectively with peers and management.
- Timely Payments: Ensure all corporate card payments are reviewed and processed on time.
What Makes You The Right Fit
- B. Com. Or Finance graduates with 0-3 years of experience in the travel industry (BPO/Call Centre/Travel Industry)
- Excellent communication skills, with the ability to handle international calls effectively.
- Strong knowledge of booking systems and procedures.
- Flexible to work in regional shifts (Open to any shift)
- Strong problem-solving skills and attention to detail.
How Would You Stand Out?
- Working experience in tool like using tools like Concur and BCD.
- Prior experience with Travel and Expense Product Concur and TMS preferred.
- Ability to perform well under pressure with strong organizational and time management skills.
Why Choose Us?
- Training opportunities
- Learning and development programs
- Health insurance
- Hybrid model (3 days working).
IFF is an Equal Opportunity Employer.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
