Specialist - T&E

Where You ll Make a Difference

• Deliver Exceptional Employee Support : Provide outstanding customer service for all Travel Expense (TE) inquiries, ensuring timely and accurate resolutions.

• Policy Process Guidance : Address employee questions on travel policies, processes, and systems with clarity and efficiency.

• Expense System Expertise : Support and troubleshoot expense management software to ensure smooth operations.

• Training Education : Educate travelers and business unit personnel on expense reporting, reimbursement procedures, and compliance guidelines.

• Credit Card Account Management : Reconcile and research corporate card accounts, review soft limits, and audit flags to mitigate risk and ensure adherence to travel policy and tax/legal requirements.

• Compliance Risk Reduction : Monitor reports for compliance and assist Corporate Security and Audit teams in reviewing specific cardholder accounts.

• Best Practices Advocacy : Promote proper expense reporting, manage past-due accounts, and guide traveler terminations.

• Travel Coordination : Oversee employee travel bookings, cancellations, and modifications while collaborating with airlines, hotels, and partners for seamless execution.

• VIP International Travel : Manage elite and VIP group travel arrangements and handle complex international ticketing processes.

• Data Analysis Continuous Improvement : Analyze ticketing and expense data to identify trends and implement process improvements.

• Industry Awareness : Stay updated on airline regulations, travel industry trends, and ensure compliance with company travel policies.

• Confidentiality Compliance : Maintain strict confidentiality of travel plans and uphold corporate travel guidelines.

• Communication Issue Resolution : Research and resolve traveler setup issues or misapplied payments, interacting effectively with peers and management.

• Timely Payments : Ensure all corporate card payments are reviewed and processed on time.

What Makes You The Right Fit

• B. Com. Or Finance graduates with 0-3 years of experience in the travel industry (BPO/Call Centre/Travel Industry)

• Excellent communication skills, with the ability to handle international calls effectively.

• Strong knowledge of booking systems and procedures.

• Flexible to work in regional shifts (Open to any shift)

• Strong problem-solving skills and attention to detail.

How Would You Stand Out

• Working experience in tool like using tools like Concur and BCD.

• Prior experience with Travel and Expense Product Concur and TMS preferred.

• Ability to perform well under pressure with strong organizational and time management skills.