5 - 8 years

3 - 4 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Spa Manager – Airport Operations

Location: Rajiv Gandhi International Airport (Hyderabad)
Company: Ode Spa Wellness

Job Summary

Ode Spa Wellness is seeking an experienced and customer-focused Spa Manager to lead our premium spa operations at Hyderabad International Airport. The Spa Manager will be responsible for managing day-to-day spa operations, delivering exceptional guest experiences, driving revenue, and ensuring compliance with airport, brand, and hygiene standards in a fast-paced airport environment.

Key Responsibilities

Operations & Service Excellence

  • Oversee daily spa operations ensuring smooth, efficient, and uninterrupted service.
  • Maintain Ode Spa Wellness brand standards for service quality, ambiance, hygiene, and guest experience.
  • Handle guest queries, feedback, and complaints professionally with timely resolution.
  • Ensure strict adherence to airport security, safety, and operational protocols.

Team Management & Training

  • Recruit, train, schedule, and supervise therapists, front desk staff, and housekeeping personnel.
  • Conduct regular performance reviews, coaching, and skill development sessions.
  • Ensure staff grooming, discipline, attendance, and productivity standards are met.
  • Foster a positive, motivated, and service-oriented team culture.

Revenue & Business Development

  • Drive sales through effective upselling, cross-selling, and service package promotions.
  • Monitor daily, weekly, and monthly revenue targets and take corrective actions when required.
  • Analyze guest trends and peak travel hours to optimize staffing and service offerings.
  • Coordinate with central marketing and operations teams for promotions and campaigns.

Financial & Inventory Control

  • Manage daily cash handling, billing accuracy, POS reconciliation, and reporting.
  • Control expenses and ensure optimal utilization of resources.
  • Monitor inventory of products, linens, consumables, and equipment; place timely requisitions.
  • Prevent pilferage and ensure asset protection.

Compliance, Hygiene & Safety

  • Ensure compliance with health, hygiene, and sanitation standards as per local regulations and Ode Spa SOPs.
  • Maintain documentation related to audits, licenses, and airport authority requirements.
  • Ensure therapists follow proper treatment protocols and safety guidelines.

Coordination & Reporting

  • Liaise with airport authorities, security teams, and facility management as required.
  • Submit regular MIS reports on sales, manpower, guest feedback, and operations to Head Office.
  • Support inspections, audits, and management reviews.

Desired Candidate Profile

  • Education: Graduate / Diploma in Spa Management, Hospitality Management, or related field.
  • Experience: 5–8 years of experience in spa or wellness operations, with at least 2 years in a managerial role. Airport, hotel, or luxury spa experience preferred.
  • Skills & Competencies:
  • Strong leadership and people management skills
  • Excellent communication and guest-handling abilities
  • Sales-driven mindset with business acumen
  • Ability to work in shifts, including nights, weekends, and holidays
  • Knowledge of spa therapies, products, and wellness standards
  • Proficiency in POS systems and basic MS Office

Key Performance Indicators (KPIs)

  • Guest satisfaction scores and repeat business
  • Revenue achievement vs targets
  • Therapist productivity and utilization
  • Compliance and audit scores
  • Staff retention and engagement

What Ode Spa Wellness Offers

  • Opportunity to work with a premium wellness brand in a high-visibility airport location
  • Competitive salary and performance-based incentives
  • Professional growth and training opportunities
  • Dynamic and fast-paced work environment

.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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