Sourcing Support Professional

Introduction

Your Role And Responsibilities

• Recognize non-catalog purchases
• Work with requester/client for clarifications
• Determine source from master file
• Negotiate cost savings and terms
• Understand contract relationships
• Confirm price and delivery
• Manage helpdesk and procurement operations
• Coach team members (Buyers, Agents)
• Handle customer escalations and root cause analysis
• Ensure audit readiness of purchasing documents
• Maintain supplier documentation
• Proficient with reporting/MS Excel
• Work with stakeholders and management efficiently
• Positive attitude, planning, curiosity, self-discipline
• Request triage for exceptions
• Category execution (low clip & tactical buying tasks)
• Localization for global agreements (support level)
• Contract management and administration
• Sourcing/RFx management (back-end execution)
• NDA/CDA support within documented scope
• Cost modeling (simple models)
• Supplier performance management (basic level)
• Scorecard creation
• Financial health reporting (basic level)
• Market intelligence and supplier identification (execution level)
• Sustainability and compliance reporting
• Back-office escalations and support
  

Policies, Procedures and Program Management

• Communicate procurement policy and provide reminders during stakeholder interactions
• Recommend improvements to purchasing policies and procedures
• Escalate issues that may affect service delivery
  

Category Management and Sourcing Execution

• Participate in annual planning cycles and gather input from stakeholders
• Collect and cleanse spend data to identify consolidation and cost reduction opportunities
• Support category strategy development and documentation
• Assist in strategic sourcing plan updates and execution
• Finalize business requirements, scope, and budgets with stakeholders
• Analyze market trends and supplier capabilities
• Align sourcing strategy with category strategy and business rules
  

Sourcing Execution

• Lead low-complexity RFx events
• Support medium/high complexity RFx execution
• Create RFx documents and manage bid processes
• Evaluate supplier proposals and recommend preferred suppliers
• Prepare contracts and award letters
• Coordinate routing of agreements for signature
• Support NDA/CDA creation and negotiation
• Refer non-standard terms to legal and support resolution
  

Contract and Compliance Administration

• Enter contracts into management tools
• Support implementation and communication of new contracts
• Assist in change management and stakeholder impact analysis
  

Category Buying Desk

• Execute tactical buys and sourcing events
• Provide supplier lists and specification feedback
• Maintain savings tracking and reporting
  

Cost Modelling and Supplier Performance

• Create should-cost models
• Prepare supplier scorecards and financial health data
• Support supplier onboarding and performance tracking
  

Other Middle Office Activities

• Collect market intelligence and ESG data
• Support dashboards and reporting tools (SAP, Power BI, Sievo)
• Assist in master data updates and vendor records
  

Escalation and Request Management

• Resolve P2P escalations and refer unresolved issues
• Manage non-automated client requests via Intake Workflow System
• Execute stakeholder requests not requiring S2P Lead support
  

Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST)

Preferred Education

Required Technical And Professional Expertise

• Bachelor's degree in business, Supply Chain, or related field
• 4 - 6 years of experience in procurement or sourcing operations
• Strong client-facing and communication skills
• Proficiency in ERP systems and Microsoft Office Suite
• Experience in tactical sourcing and stakeholder coordination
  

Preferred Technical And Professional Experience

• Bachelor's degree in business, Supply Chain, or related field
• 4 - 6 years of experience in procurement or sourcing operations
• Strong client-facing and communication skills
• Proficiency in ERP systems and Microsoft Office Suite
• Experience in tactical sourcing and stakeholder coordination