Sourcing Support Professional

Your role and responsibilities
Recognize non-catalog purchases Work with requester/client for clarifications Determine source from master file Negotiate cost savings and terms Understand contract relationships Confirm price and delivery Manage helpdesk and procurement operations Coach team members (Buyers, Agents) Handle customer escalations and root cause analysis Ensure audit readiness of purchasing documents Maintain supplier documentation Proficient with reporting/MS Excel Work with stakeholders and management efficiently Positive attitude, planning, curiosity, self-discipline Request triage for exceptions Category execution (low clip & tactical buying tasks) Localization for global agreements (support level) Contract management and administration Sourcing/RFx management (back-end execution) NDA/CDA support within documented scope Cost modeling (simple models) Supplier performance management (basic level) Scorecard creation Financial health reporting (basic level) Market intelligence and supplier identification (execution level) Sustainability and compliance reporting Back-office escalations and support  Policies, Procedures and Program Management 
   

Communicate procurement policy and provide reminders during stakeholder interactions

Recommend improvements to purchasing policies and procedures

Escalate issues that may affect service delivery

 Category Management and Sourcing Execution 

Participate in annual planning cycles and gather input from stakeholders

Collect and cleanse spend data to identify consolidation and cost reduction opportunities

Support category strategy development and documentation

Assist in strategic sourcing plan updates and execution

Finalize business requirements, scope, and budgets with stakeholders

Analyze market trends and supplier capabilities

Align sourcing strategy with category strategy and business rules

 Sourcing Execution 

Lead low-complexity RFx events

Support medium/high complexity RFx execution

Create RFx documents and manage bid processes

Evaluate supplier proposals and recommend preferred suppliers

Prepare contracts and award letters

Coordinate routing of agreements for signature

Support NDA/CDA creation and negotiation

Refer non-standard terms to legal and support resolution

 Contract and Compliance Administration 

Enter contracts into management tools

Support implementation and communication of new contracts

Assist in change management and stakeholder impact analysis

 Category Buying Desk 

Execute tactical buys and sourcing events

Provide supplier lists and specification feedback

Maintain savings tracking and reporting

 Cost Modelling and Supplier Performance 

Create should-cost models

Prepare supplier scorecards and financial health data

Support supplier onboarding and performance tracking

 Other Middle Office Activities 

Collect market intelligence and ESG data

Support dashboards and reporting tools (SAP, Power BI, Sievo)

Assist in master data updates and vendor records

 Escalation and Request Management 

Resolve P2P escalations and refer unresolved issues

Manage non-automated client requests via Intake Workflow System

Execute stakeholder requests not requiring S2P Lead support

 Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST) 
Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise  Required Professional and Technical Expertise   
Bachelor's degree in business, Supply Chain, or related field 4 - 6 years of experience in procurement or sourcing operations Strong client-facing and communication skills Proficiency in ERP systems and Microsoft Office Suite Experience in tactical sourcing and stakeholder coordination Preferred technical and professional experience  Required Professional and Technical Expertise   
Bachelor's degree in business, Supply Chain, or related field 4 - 6 years of experience in procurement or sourcing operations Strong client-facing and communication skills Proficiency in ERP systems and Microsoft Office Suite Experience in tactical sourcing and stakeholder coordination