Solutions Engineer

Technical Implementation Specialist / Solution Engineer

Location

Timings

Experience

Department

About Spyne:

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products:

• Spyne AI Products - StudioAI, RetailAI
• Series A Announcement - CNBC-TV18, Yourstory
• More about us - ASOTU, CNBC Awaaz

About the Role

We’re looking for a Technical Implementation Specialist who’s not just comfortable with code—but thrives on solving real customer problems using it. This isn’t a pure development role. You’ll work at the intersection of support, engineering, and customer operations to debug issues, write scripts, build internal tools, and help customers & internal teams work better, faster, and smoother.

What You’ll Do

• Own the technical configurations, data migration and integration set up during the customer onboarding journey.
• Provide L1 support by owning and resolving customer escalations with speed, clarity, and empathy.
• Implement minor custom scripts as needed.
• Debug existing code, logs, or APIs to find and fix issues.
• Write and maintain internal tools for support & operations (dashboards, bots, automation)
• Collaborate with cross-functional teams including Onboarding, Product, and Tech teams
• Document learnings, playbooks, and fixes to build a scalable support system
• Actively contribute to process automation and reduce manual touchpoints

What You Bring

• Strong understanding of at least one programming language (e.g., Python, JavaScript, etc.)
• Hands-on Experience on deployments on AWS
• Hands-on experience with web development (React, HTML/CSS, basic backend)
• Scripting skills in Node.js or Python for automation and log parsing
• Ability to write advanced SQL/MongoDB queries to pull/debug data
• Experience with ticketing systems like Freshdesk, Zendesk, or Jira
• Solid communication skills to explain technical issues to non-tech stakeholders
• Ability to stay calm and focused under pressure during customer-facing urgencies

Nice to Have

• Experience working with workflow automation tools (Zapier, n8n, Make)
• Exposure to support tooling, monitoring, and alerting systems
• Prior experience in a B2B SaaS or startup environment
• Knowledge of APIs, Postman, DB systems like ClickHouse

Why Join Us?

• Work closely with engineering without being buried in Jira
• High ownership, visible impact
• Real-world problems, fast feedback loops
• A culture that respects downtime, empathy, and continuous learning