Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Qualifications Relevant experience of 2 to 3 years in supporting production environments Technical Degree and/or equivalent experience and training is preferred Experience of Linux System administration and AWS Cloud exposure Strong analytical skills and able to collate and interpret alerts from various sources Ability to assess and prioritize alerts and respond or escalate accordingly Must be willing to work in shift operations in a 24/7/365 rotational work environment Good verbal and written English communication skills and attention to detail Linux system administration, RHCE certification would be a plus Knowledge and use of common industry monitoring and support tools (ex: Nagios, Xymon, etc) Intermediate skills / working knowledge of Linux, Databases and Open Source environments Experience on AWS or any other cloud technologies, certification would be an added advantage Basic database SQL knowledge would be a plus Responsibilities Maintain pro-activeness on alerts/tasks by using tools Recognize all CRITICAL creation alarms promptly and raise to TechOps group through chat/email/call Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts Strictly follow the procedure as provided in the Confluence Ability to do basic troubleshooting and informing TechOps Team to further look into it Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. The Strategic Engagement Manager (SEM) at Gainsight is a critical member of the professional services team. You will be the main stakeholder on projects, responsible for the success of enterprise level software implementations. In order to achieve this success, you will leverage your previous enterprise professional services experience, project management expertise, strong communication/written skills, relationship building prowess and conflict management skills. What You'll Do Execute implementation projects while partnering closely with our prospects’ and clients’ Executive-level project sponsors Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s) Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams Proactively identify implementation risks and mitigate them effectively and efficiently Quickly establish/nurture rapport and a positive relationship with customer stakeholders Conduct qualitative and quantitative evaluation of deliverables, budget, schedule, resource forecasts, project scope, and develop an action plan to mitigate risks and issues identified Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers Coach and mentor project team members (potentially across multiple time zones) to facilitate improved teamwork both internally and with the client Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team Work with sales and services sales to scope and estimate sales opportunities What We're Looking For 5+ years of experience managing enterprise grade customers professional services, management consulting, customer success, business analyst, or another client-facing role Experience working with a cross-functional and geographically dispersed team and customer base. Extensive experience successfully managing and overseeing projects with teams of up to 5 people with services contract values in excess of $0.5 million Have highly developed soft skills capable of excellent stakeholder management with the gravitas needed to build long term relationships. Experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations. In-depth knowledge and experience with successfully managing enterprise software application implementations -with waterfall and agile methodologies Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements Record of professional achievements with a track record of delighted, successful, and satisfied customers Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders Strong communication, presentation, consultative and leadership skills Ability to create structure in ambiguous situations and design effective processes Experience in working with complex, multi-divisional, multi-geographical customers Capability to be dynamic and adapt quickly in a fast-paced environment Passion to be an expert on the product and for being part of a fast growing company Up to 10-15% travel to customer onsites for kickoff and discovery meetings Preferably Project Management certified BA/BS degree or equivalent Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. What You'll Do Here CSSC is expected to work with new and existing Gainsight customers to provide best practices, configuration, education, and documentation for long-term customer success with Gainsight. Work closely with the customer to define and monitor success criteria metrics. Delivering and communicating ROI for our clients, throughout the customer life cycle. Being the trusted partner for the customer on the implementation of their use cases and product functionality. Follow internal processes to improve customer's health, Increase retention and risk mitigation. Conduct periodic business reviews to ensure customers are getting value from Gainsight. Understand Gainsight products, their features, functions and recognize how they can be used to solve problems and create solutions for your customers Managing cross-functional collaboration at Gainsight, on behalf of the customer for their use cases. What We're Looking For Ideally 2 to 4 years of experience in customer-facing roles. Experience in working with complex, multi-divisional, multi-geographical customers. Strong in SQL & good communications skills. Impressive executive presence and communication abilities. Ability to create structure in ambiguous situations and design effective processes. Bias for action. Passion for technology and for being a part of a fast-growing SaaS company. Experience working with cross-functional teams (e.g. Support, Product, Engineering). Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Location : Hyderabad Role Overview As an Associate Information Security Engineer at Gainsight, you will play a crucial role in reinforcing the security of our cutting-edge applications across multiple product lines. This position provides a diverse experience, combining thorough security testing with proactive threat management. You'll collaborate closely with our innovative development teams to seamlessly integrate security into the fabric of our product lifecycle. Your mission will be to ensure the highest standards of security are maintained, utilizing advanced technologies and practices to protect our applications against evolving threats. This role offers a unique opportunity to develop your expertise in product and application security, enabling you to make tangible contributions to the safety and resilience of our software offerings. What You’ll Do Conduct security assessments on web, API and mobile applications to identify vulnerabilities and weaknesses, leveraging both manual and automated testing techniques. Collaborate with cross-functional development teams to embed security best practices throughout the software development lifecycle (SDLC), promoting a security-first culture. Assist in the triaging of security issues arising from bug bounty programs and third-party assessments, ensuring effective communication and resolution. Be responsible for identification of vulnerabilities and threats across the perimeter of the applications. Be part of the automation initiatives both in attack and DevSecOps areas. Align and exceed SLA expectations and commitments in all activities that are part of this role. Participate in threat hunting activities and contribute to the ongoing enhancement of our vulnerability management processes. Utilize basic tools and frameworks, including SAST (Static Application Security Testing) and WAF (Web Application Firewall), to fortify our applications against potential threats. Engage in continuous learning and training, keeping up with security trends, technologies, and industry best practices to advance your skills and knowledge. Leverage AI tools and technologies to enhance the effectiveness and efficiency of security testing and threat detection processes. Qualifications 1-3 years of experience in Vulnerability Management, Pentesting, threat hunting and performing scans on applications and cloud Bachelor's degree in computer science or related field A foundational understanding of application security concepts, including common vulnerabilities and secure coding practices (e.g., OWASP Top Ten). Demonstrated expertise in pentesting web, API and/or mobile applications for top vulnerability classes and hunting holes in applications and mobile. Minimum knowledge of cloud platforms such as AWS and GCP is required. Good To Have Skills Strong analytical and problem-solving skills with attention to detail. Excellent communication abilities and willingness to collaborate with development teams and other stakeholders. Familiarity with programming languages (e.g., Python, Java, or JavaScript) and a desire to learn how to apply coding skills in a security context. Experience with security tools (such as SAST tools or vulnerability scanners) is a plus but not mandatory. A proactive attitude, coupled with a desire to learn and adapt to new technologies and security trends, including AI applications in security testing. Relevant certifications such as CEH, OSCP, or eJPT are considered advantageous. At Gainsight, we value collaboration, innovation, and a proactive approach to security. If you're ready to make a meaningful impact in the world of application security while working in an exciting and fast-paced environment, we can't wait to hear from you! Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Quarterly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. We are seeking a Presentation Designer to join our Brand & Design team to support our Executive and Sales teams. This role will be responsible for designing high-impact presentations, primarily in Google Slides and PowerPoint, that effectively communicate complex ideas with clarity, consistency, and strong visual storytelling. This is a high-visibility role that requires working directly with Gainsight’s executive leadership (Gravity) and global sales teams. Strong communication skills are critical, as this person will collaborate with stakeholders across US and EMEA via Slack and Zoom. In addition to presentation design, this role will also help maintain and refine Gainsight’s global brand standards for decks, ensuring consistency and scalability through systems thinking and design frameworks. This position is an urgent and strategic hire backed by leadership, as Gainsight’s rapid growth has increased the demand for high-quality presentation support. Working Days: Tuesday - Saturday Weekly Off: Sunday and Monday What You Will Do Design visually stunning presentations for C-level executives, sales teams, and marketing initiatives, using Google Slides and PowerPoint, with a focus on storytelling and brand consistency. Create marketing design collaterals (e.g., brochures, one-pagers, digital assets) that align with Gainsight’s global brand standards. Collaborate closely with the lead designer and creative director to develop scalable design systems, templates, and frameworks for presentations and marketing materials. Partner with C-level stakeholders to translate complex ideas into clear, impactful visuals that resonate with diverse audiences. Drive branding initiatives, ensuring all deliverables reinforce Gainsight’s visual identity and messaging. Work in a fast-paced environment, managing multiple projects with tight deadlines and delivering high-quality results under pressure. Introduce fresh, innovative design concepts and leverage AI tools (e.g., automation for repetitive tasks, generative design) to enhance workflows. Communicate seamlessly with global teams via Slack and Zoom, proactively gathering requirements and providing design guidance to non-designers. Support additional design needs across the organization as required, flexing into broader brand and marketing projects. What We’re Looking For Technical Skills 7-10 years of experience in visual design, with a strong portfolio showcasing expertise in presentation design and marketing collaterals. Advanced proficiency in Google Slides, PowerPoint, and Figma (required). Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign) with a focus on branding and layout design. Behavioral Skills Outstanding communication skills, comfortable collaborating with C-level executives and global teams in a remote-first environment. A proactive problem-solver with a can-do attitude, capable of delivering innovative solutions under tight deadlines. Highly organized, detail-oriented, and able to juggle multiple priorities effectively. Strategic thinker with a passion for systems design and creating repeatable, scalable solutions. Creative mindset with a track record of bringing fresh concepts to the table. Team player, eager to work alongside the lead designer and creative director to push Gainsight’s design vision forward. Proven experience building and maintaining global brand standards and scalable design systems. Exceptional storytelling skills, with the ability to simplify complex concepts into engaging visuals. Familiarity with AI tools and automation to streamline design processes (e.g., AI-powered design platforms, automated templating). Bonus: Experience with motion design for slide transitions or marketing animations. Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Gainsight’s high-quality documentation supports our customer’s overall success in configuring and using Gainsight applications. You will collaborate with an existing documentation team, who work closely with developers, quality engineers, product managers, and usability experts to make our products easier to use. Our team follows an Agile development model and releases new functionality quarterly. You can view our existing product documentation at support.gainsight.com. What You’ll Do Here Create, edit, and maintain high-quality technical documentation, such as user guides, admin guides, API documentation, and release notes. Collaborate with product managers, engineers, and stakeholders to understand product features, functionality, and technical specifications. Prioritize and plan documentation projects accordingly. Transform technical information into clear, concise content tailored to the intended audience, ensuring accuracy and adherence to style guidelines. Advocate for user needs and ensure documentation is user-friendly, intuitive, and accessible. Incorporate user research and feedback to enhance documentation quality. Review and provide constructive feedback on technical content created by peers to improve clarity, organization, and readability. Establish and maintain documentation style guides, templates, and standards to ensure consistency in terminology, formatting, and writing style. Work closely with cross-functional teams to gather information, validate technical details, and ensure alignment on documentation objectives. Utilize various documentation tools and technologies to efficiently create, manage, and publish documentation, including authoring tools, content management systems, and version control systems. Manage documentation from initial draft through publication and updates, ensuring alignment with product releases and changes. Stay informed about industry trends and best practices in technical writing. Explore innovative approaches to enhance documentation processes and quality. What We Are Looking For Minimum of 3-5 years of technical writing experience, focusing on B2B SaaS and APIs. Strong ability to grasp complex technical concepts quickly. Excellent writing, editing, and proofreading skills with attention to detail and grammar. Demonstrated ability to write user-centered documentation that prioritizes clarity and simplicity. Proven track record of collaborating effectively with cross-functional teams and subject matter experts. Ability to thrive in a fast-paced environment, manage multiple projects, and prioritize tasks effectively. Strong communication skills, both verbal and written, with technical and non-technical stakeholders. Analytical mindset with problem-solving skills to troubleshoot and resolve issues independently. Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. As a Senior Solutions Engineer at Gainsight, you’ll serve as a trusted advisor to our clients, ensuring their Gainsight instance is optimized for adoption, scalability, and long-term success. This is a post-onboarding role, meaning you'll work with customers after their initial implementation is complete to drive ongoing technical strategy, adoption, and optimization. You'll bridge the gap between business goals and technical capabilities by designing tailored solutions, leading configuration efforts, and enabling client teams on best practices. What You Will Do Here Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients. Partner with Customer Success Managers to align technical initiatives with client outcomes. Lead discovery and requirement-gathering sessions to understand and document business needs. Design and configure Gainsight solutions based on best practices and client-specific goals. Act as a seamless extension of your customers’ operations team. Deliver enablement sessions to empower Gainsight Admins and key stakeholders. Build strong, trust-based relationships with clients, including technical and executive stakeholders. Proactively identify risks or blockers and collaborate cross-functionally to resolve them. Contribute to internal best practices, templates, and delivery frameworks. Track project hours and maintain target utilization. What We Are Looking For 3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation. Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools. Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions. Experience managing multiple customer projects simultaneously (5–10 engagements). Familiarity with agile and waterfall delivery methodologies. Executive presence and confidence in communicating with both technical and business leaders. Excellent communication, facilitation, and presentation skills. Ability to thrive in a fast-paced, dynamic environment. Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred. Experience in a post-onboarding or ongoing account management role is strongly preferred. BA/BS degree or equivalent experience required. Scripting experience in Python or Node.js to support custom solutions and automation is a plus. Salesforce certification or experience is a plus. Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. What You'll Do Build relationships with existing customers & cross functional teams and deliver world class front-line support Own customer technical issues from initial report to resolution Passionately and compassionately listen to customers to gather the required information to handle customer requests Create an amazing experience for customers by providing timely status updates, issue resolutions and step-by-step instructions on usability questions Extensively research and document customer technical issues Collaborate with other support team members to properly manage customer inquiries and escalate when appropriate. Required Skills Troubleshooting : The ability to ask the right questions to get to the true root cause of the incident follows a standardized hypothesis-driven process to troubleshoot. Technical Skills HTML CSS JavaScript DOM SQL: Relational Database Ability to debug the Chrome developer tools Experience in debugging in any web-based technology would be an added advantage. Strong SQL knowledge and understanding of the SQL queries would be an added advantage Queue Prioritization: Ability to prioritize tickets to effectively manage ticket queue. Technical Aptitude: Ability to learn existing and new technologies related to the Gainsight product on an ongoing basis. Effective Communication: Strong written/verbal communication skills and able to clearly explain technical terms in a way easily understood by customers. Cross-functional collaboration: Ability to effectively collaborate with other teams to drive outcomes for clients. Proactive Support: Ability to take ownership of proactive support activities for assigned enterprise accounts. Escalation Management : Ability to effectively manage escalations that result from support issues for assigned accounts. Driving Effective Meetings: Agent is effectively facilitating and leading client meetings around support activities. Building Trusting Relationships: Ability to create long-lasting, collaborative, trusting client relationships with key strategic clients in order to provide them the best support experience possible. Time Management: Ability to effectively manage time across ticket obligations, enterprise support-driven tasks, and team obligations. What We're Looking For 3 –4 years of relevant experience in technical support. Passion to be a part of a hard-working and winning team. Technical Aptitude: Excellent ability to learn new technologies. Communication skills: strong ability to articulate software-related or technical concepts. Personable: customer service-oriented demeanor. Proactive/solution-oriented mentality: You like to solve problems. Bachelor’s Degree in Computer Science or related technical discipline (preferred). Experience with Salesforce Apps and web applications (bonus points). Ability to understand database architecture (bonus points). Experience handling 20+ tickets per week through a support platform. (Bonus Points). Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. About The Role We are looking for an experienced Lead Global Accountant to join our accounting team in Hyderabad. Reporting to the Senior Manager, Accounting (US), this role will drive financial accounting quality and operational efficiencies. The ideal candidate is a team player, possesses a strong attention to detail, and thrives in a fast-paced environment. Job location: Hyderabad, India Experience : 3-6 years What You’ll Do Here Monitor and validate intercompany transactions across subsidiaries and coordinate with third-party vendors across time zones to ensure accurate and timely reporting and proper elimination for consolidation. Support local tax filings or statutory audit processes by working closely with third-party providers and internal stakeholders. Ensure compliance with local statutory requirements for each international entity, in partnership with third-party vendors or local advisors. Collaborate with cross-functional and international teams to identify opportunities for improvement and contribute to the standardization of international accounting operations. Perform month-end close activities, including preparation of journal entries and balance sheet reconciliations (e.g., prepaid expenses, accruals, intercompany, other assets and liabilities). Prepare balance sheet and income statement fluctuation analyses and investigate significant variances. Respond to accounting-related queries. Support the development and maintenance of accounting policies and procedures as the company scales. Prepare external audit schedules and respond to audit requests. Take ownership of special projects and ad hoc responsibilities as needed. What We Are Looking For CPA or equivalent preferred. Minimum 3+ years of related experience; previous Big 4 experience a plus. Strong understanding of US GAAP; understanding of IFRS is a plus. Knowledge of local accounting and compliance requirements (e.g., UK, Israel, the Netherlands, Poland) is a plus. Strong NetSuite experience. Familiarity with multi-currency environments and foreign currency accounting. Intermediate to advanced Excel skills; comfortable working with different IT applications. Excellent organization and multitasking skills; thrives in deadline-driven environments. Strong communication skills, both oral and written. Analytical thinker with exceptional attention to detail. Proactive and able to work independently with minimal supervision. Naturally curious, self-motivated and solutions-oriented. A true team player who fosters collaboration. Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Quarterly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Poland,Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. About The Role This role reports to the Director of FP&A and is a key member of the Finance team. The mission of our team is to enable strategic, executive, and Board-level, as well as tactical, decision making for the company through financial modeling, fact-based analyses, and interpretation of key business and financial trends. We are the analytical backbone of the company and provide strategic insights in planning the future growth and strategy of the company from a financial point of view while serving as the interface between Finance and the rest of business. The FP&A position will be a critical member of the team responsible for managing annual planning, consolidating and forecasting financials including expense and headcount. Job Location: Hyderabad What You'll Do Lead the development of annual operating plans, quarterly, and monthly financial forecasts, conducting ongoing analysis of actuals to ensure alignment with strategic objectives. Collaborate closely with accounting and business teams during monthly/quarterly close processes to ensure accurate financial reporting and compliance with regulatory standards. Assess business scenarios to support investment prioritization and resource allocation decision-making, leveraging data-driven insights to optimize outcomes. Develop and maintain weekly, monthly, and quarterly dashboard reports to provide actionable insights to key stakeholders and drive informed decision-making. Provide support to business owners in headcount and capacity planning initiatives, utilizing financial analysis to optimize resource allocation and enhance operational efficiency. Conduct monthly variance analysis and drive continuous improvements in forecast accuracy through proactive performance monitoring and adjustment. Transform complex financial data into timely, actionable information that guides leaders in strategic decision-making and supports organizational growth objectives. Foster successful collaboration with cross-functional teams, including Accounting, HR, and various business functions, to achieve shared objectives and drive organizational success. Conduct ad hoc analysis and reporting as needed to support strategic initiatives and address evolving business needs. Experience in developing data models and structures within FP&A systems to support complex financial analyses and forecasting will be an added advantage. What We're Looking For Minimum of 2 - 4 years of FP&A or Business Finance experience at a leading technology company; SaaS experience preferred. An understanding of financial planning, forecasting, and reporting. Strong Financial modeling skills and quantitative analysis experience. Ability to collaborate constructively with business partners and finance colleagues. Understanding of common metrics and cost drivers for SaaS companies. Ability to think creatively, highly-driven, and self-motivated. Strong written & verbal communication skills. Expert in Excel and Google Sheets; can maintain complex spreadsheets, comfortable with different modeling techniques and shortcuts. CA or CFA or ACCA or MBA are a plus. Experience working with Adaptive Insights, Planful, Anaplan or similar EPM tools will be an added advantage and not a must. Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Quarterly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. What You'll Do Perform administrator functions in the system, such as user management, license management, creation/updates of user profiles, roles, permissions, and rules. Prepare for upgrades and new releases. Help manage integrations to related systems. Work with stakeholders to ensure all data is accurate, complete, and easily accessible. Interact with end users and stakeholders to provide high quality support. Expand system use and adoption throughout the organization, by answering “how to” questions and enabling new features and functionality. Create and administer end-user training. Build and maintain reports, dashboards, and workflows. Update and maintain transactional data i.e. proposals, engagements, and. assignments. Understand new business requirements and map the requirements back to configuration and enhancements of the PSA application. Support weekly and monthly period closure activities. Provide weekly status updates on metrics, relative to system use, issues, and enhancements. Support end-user communications regarding weekly tasks reminders, system. changes and updates Assist with Data migration and data management within PSA Develop and maintain internal knowledge base documentation What We're Looking For 5 to 6 years of experience administering a Kantata PSA tool. Experience with creating and updating user records, profiles, page layouts, objects. report types, reports, workflows, and custom fields. Strong technical, analytical, and problem-solving skills. Able to understand the big picture of how the PSA workstream fits with CRM and ERP processes. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Job Summary Applied AI Engineer (Agentic Workflows, Model Routing) As an Applied AI Engineer specializing in Agentic Workflows and Model Routing, you will focus on orchestrating complex, multi-model AI systems that enable intelligent decision-making. Your work goes beyond selecting the right models—you will design and build adaptive AI agents that dynamically route tasks between different LLMs, APIs, and external data sources. This role requires deep expertise in agentic behavior design, multi-model coordination, and workflow optimization, ensuring that AI-driven agents can autonomously reason, select models, and handle complex decision trees. What You Will Do Evaluate and integrate orchestration frameworks (e.g., LangChain, LlamaIndex) to optimize model routing logic. Configure AI agents to intelligently select the best model for each query, leveraging GPT-4 for complex reasoning, Llama 2 for rapid responses, and Claude for nuanced understanding. Develop fallback and escalation mechanisms, ensuring tasks are reassigned to the appropriate model if an initial response lacks confidence or accuracy. Fine-tune multi-step agentic workflows that incorporate external APIs, retrieval-augmented data (RAG), and reflection prompts to ensure high-quality outputs. Monitor performance metrics and AI decision policies, continuously refining workflows based on real-world feedback and LLM evaluation metrics. Design AI-driven handoff strategies for seamless agent communication, error recovery, and reasoning enhancements. Implement dashboards and evaluation criteria to measure how agentic workflows evolve over time. Collaborate with AI researchers, engineers, and product teams to enhance autonomous agent capabilities in a real-world production environment. Who You Are: (Experience & Qualifications): 5–8+ years of experience in AI, Machine Learning, NLP, or AI Systems Engineering. 2–3+ years of hands-on experience building AI agents, designing model routing architectures, or working with multi-model AI orchestration. Expertise in agentic frameworks such as LangChain, LlamaIndex, CrewAI, or OpenAI function calling. Deep knowledge of LLM architectures (GPT-4, Claude, Llama 2, Mistral) and experience orchestrating multi-model decision workflows. Strong understanding of retrieval-augmented generation (RAG) and how to integrate vector databases into AI workflows. Experience designing self-assessment and reflection prompts that improve agent reasoning accuracy. Proficiency in Python, OpenAI SDK, Hugging Face, and cloud-based AI deployments. Strong grasp of LLM safety mechanisms, fallback strategies, and ethical AI development. Experience implementing evaluation dashboards and tracking model performance using AI metrics (win-rate comparisons, perplexity, response confidence). Bonus Skills (Nice to Have) Experience fine-tuning open-source LLMs for domain-specific use cases. Strong grasp of automated agent handoffs and escalation pathways. Familiarity with multi-agent AI research, including self-improving agent architectures. Knowledge of LLM caching, latency optimization, and efficient model-switching technique Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Quarterly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description: Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Job Description: We are seeking an outstanding Credit and Collection Specialist to join our US shared services accounting team in Hyderabad, India. You will be responsible for assisting with credit and collections for Gainsight. This role reports to the Manager, Credit and Collections. This role will be on our accounting team which cares a great deal about each other and meeting the needs of Gainsight. We partner together, while holding each other accountable, do our part to keep the team on track toward our overarching objectives. In this role we are looking for someone who completes tasks when they say they will and on time and superb analytical skills. This role will partner across time zones. It will require agility in working norms, a strong desire to lean in and proactive communication. About The Role Job location: Hyderabad, India Experience: 3+ years What You’ll Do Here Develop and assess collection strategies to optimize the recovery of outstanding balances. Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies. Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email or ERP. Communicate effectively (via phone and/or email) with internal teams and external clients to address payment issues and ensure compliance with payment terms. Escalate accounts within the customer's organization and internally as per collection strategy. Take necessary actions, including legal steps, to expedite resolution. Assist with accounts receivable month-end reporting, including reconciliations. Gather necessary information and prepare documents for settlement cases. Assist with preparation of weekly reports for senior management which address risk concentration, aging issues, etc. Assist in drafting credit and collection policies. Assist with annual audits. Respond to inquiries from customers or internal stakeholders. Research and resolve disputes, including collaboration with internal and external stakeholders. Perform ad-hoc tasks/projects, as assigned. What We Are Looking For Minimum 3+ years of accounts receivable and collections experience in a global shared services setup. Bachelor's degree in Business Administration (MBA/B.Com/M.Com) from reputed institutions. Extensive experience in managing collections process, including effective strategies to reduce outstanding balances and improve cash flow Proven track record in resolving disputes promptly and efficiently, demonstrating strong negotiation skills and ability to collaborate with internal and external stakeholders. dispute resolution, and cash application. Proven track record of meeting collection targets and reducing accounts receivable aging. Proficient in cash application procedures, ensuring accurate and timely processing of payments to customer accounts. Experience in developing and implementing collection strategies and process improvements.- good to have Excellent written and verbal communication skills and negotiation abilities. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite, particularly Excel and ERP systems (NetSuite preferred). Attention to detail and accuracy in data entry and financial transactions. Experience in handling large transaction volumes. Ability to work independently on projects and promote teamwork. Excellent organization and time management skills with the ability to meet critical deadlines. Why You’ll Love It Here Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track! Our Leadership: We offer the leading tech solution for driving Customer Success. Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction. Our Technology: Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface. Our Impact: We help our customers make millions of dollars more per year. Our Clients: Big companies like Box, Adobe, Marketo, and many others. Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!). Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships. Here are our 5 core values Golden Rule: We believe in trusting each other, and our community by exercising reliability. Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives. Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do. Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere. Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness. Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Job Description Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Location: Hyderabad, India Job Overview At Gainsight, we help companies put their customers at the center of their business. Our Customer Success platform is trusted by over 1,000 companies globally. As we accelerate into the next phase of growth, we’re scaling our Revenue Operations function to enable best-in-class execution across Sales, Marketing, and Customer Success. We’re hiring a GTM Data & Sales Operations Analyst to own and improve critical operational workflows that power our go-to-market teams. This role is essential to ensuring Salesforce and related GTM systems remain accurate, trusted, and actionable. This position is located in Hyderabad and offers the opportunity to work across departments and influence high-visibility GTM programs. What You’ll Do Maintain and enhance Salesforce data quality, including account hierarchies, deduplication, segmentation, and strategic tagging. Manage territory assignments and lead routing in collaboration with Marketing Ops, executing updates during planning cycles and ad hoc GTM changes. Leverage data enrichment and routing tools (e.g., ZoomInfo, Keyplay.io) to support GTM operations. Activate buying signals and implement AI-driven workflows using tools like 6Sense and Keyplay.io to improve sales efficiency. Support GTM teams by resolving help desk tickets, updating SFDC records, and sourcing/enriching contact lists for campaigns. Drive process improvement by documenting SOPs, identifying automation opportunities, and improving data flow and system alignment. Collaborate closely with Hyderabad Ops and US-based RevOps teams to share best practices and scale operational excellence. What We’re Looking For 3–5 years of experience in Sales Ops, RevOps, or CRM Data Stewardship roles (ideally at a B2B SaaS company) Strong knowledge of Salesforce CRM and best in class GTM tooling (e.g., ZoomInfo, Keyplay.io, Clay.io) Experience with data cleansing, deduplication, enrichment, and assignment logic Proven track record of implementing AI-driven solutions to enhance sales operations Advanced Excel/Sheets skills; SQL and Salesforce report/dashboard experience a plus Highly detail-oriented, organized, and a strong communicator. Self-starter mindset — proactively looks for ways to improve, not just execute Working hours will overlap with morning EST time zone to allow for hand-off and review meetings with US partners Why Join Us High-impact role with visibility across Sales, Marketing, and Customer Success. Opportunity to work with a modern GTM tech stack and grow your RevOps career. Collaborate with a globally distributed, supportive, and outcome-driven team. Contribute to a transforming RevOps at Gainsight into a strategic function. Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Quarterly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Show more Show less

Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Job Description: We are seeking an outstanding Senior Credit and Collection Analyst to join our shared services accounting team in Hyderabad, India. This role will play a crucial part in optimizing our collection process, reducing accounts receivable aging, and ensuring healthy cash flow for Gainsight. This role reports to the Manager, Credit and Collections. This role will be on our accounting team which cares a great deal about each other and meeting the needs of Gainsight. We partner together, while holding each other accountable, do our part to keep the team on track toward our overarching objectives. In this role we are looking for someone who completes tasks when they say they will and on time and superb analytical skills. This role will partner across time zones. It will require agility in working norms, a strong desire to lean in and proactive communication. About The Role Job location: Hyderabad, India Experience: 5+ years What You’ll Do Here Develop and implement collection strategies to improve outstanding balance recovery. This includes creating a Strategic Collections Framework that categorizes accounts based on aging, payment behavior, and risk segmentation to apply multi-tiered collection approaches effectively. Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies. Expertise in AR Collections – In-depth understanding of end-to-end AR processes, including invoice management, payment follow-ups, dispute resolution and bad debt recovery. Experience managing high-volume collections in a B2B & B2C environment. Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email or ERP. Communicate effectively via phone and email with internal teams and external customers to resolve payment issues and ensure compliance with payment terms. Escalate overdue accounts within the customer's organization and internally as per the established collection strategy. Take necessary actions, including legal steps, to expedite resolution when required. Assist with AR entries and bad debt allowance calculations. Assist with month-end accounts receivable reporting, including reconciliations. Gather necessary information for settlement cases and dispute resolution. Assist with preparation of weekly reports for senior management which address risk concentration, aging issues, etc. Assist in drafting and updating credit and collection policies to ensure process efficiency. Support the annual audit process by preparing relevant requests from the auditors. Respond to inquiries from customers or internal stakeholders. Collaborate with cross-functional teams (finance, sales, and legal) to align on best practices and drive continuous improvement. Perform ad-hoc tasks/projects, as assigned and continuous process improvements . What We Are Looking For 5+ years of accounts receivable and collections experience in a global shared services setup. Bachelor's degree in Business Administration (MBA/B.Com/M.Com) from reputed institutions. Preferred Qualifications (Nice to Have) Experience in developing and implementing collection strategies. Prior exposure to legal collections processes and settlement negotiations. Familiarity with automation tools for accounts receivable and collections. Why You’ll Love It Here Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track! Our Leadership: We offer the leading tech solution for driving Customer Success. Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction. Our Technology: Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface. Our Impact: We help our customers make millions of dollars more per year. Our Clients: Big companies like Box, Adobe, Marketo, and many others. Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!). Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships. Here are our 5 core values Golden Rule: We believe in trusting each other, and our community by exercising reliability. Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives. Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do. Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere. Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness. Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!