Senior Credit and Collection Specialist

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

We are seeking an outstanding Senior Credit and Collection Analyst to join our shared services accounting team in Hyderabad, India. This role will play a crucial part in optimizing our collection process, reducing accounts receivable aging, and ensuring healthy cash flow for Gainsight. This role reports to the Manager, Credit and Collections.

This role will be on our accounting team which cares a great deal about each other and meeting the needs of Gainsight. We partner together, while holding each other accountable, do our part to keep the team on track toward our overarching objectives. In this role we are looking for someone who completes tasks when they say they will and on time and superb analytical skills. This role will partner across time zones. It will require agility in working norms, a strong desire to lean in and proactive communication.

About The Role

• Job location: Hyderabad, India
• Experience: 5+ years

What You’ll Do Here

• Develop and implement collection strategies to improve outstanding balance recovery. This includes creating a Strategic Collections Framework that categorizes accounts based on aging, payment behavior, and risk segmentation to apply multi-tiered collection approaches effectively.
• Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
• Expertise in AR Collections – In-depth understanding of end-to-end AR processes, including invoice management, payment follow-ups, dispute resolution and bad debt recovery.
• Experience managing high-volume collections in a B2B & B2C environment.
• Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email or ERP.
• Communicate effectively via phone and email with internal teams and external customers to resolve payment issues and ensure compliance with payment terms.
• Escalate overdue accounts within the customer's organization and internally as per the established collection strategy.
• Take necessary actions, including legal steps, to expedite resolution when required.
• Assist with AR entries and bad debt allowance calculations.
• Assist with month-end accounts receivable reporting, including reconciliations.
• Gather necessary information for settlement cases and dispute resolution.
• Assist with preparation of weekly reports for senior management which address risk concentration, aging issues, etc.
• Assist in drafting and updating credit and collection policies to ensure process efficiency.
• Support the annual audit process by preparing relevant requests from the auditors.
• Respond to inquiries from customers or internal stakeholders.
• Collaborate with cross-functional teams (finance, sales, and legal) to align on best practices and drive continuous improvement.
• Perform ad-hoc tasks/projects, as assigned and continuous process improvements .

What We Are Looking For

• 5+ years of accounts receivable and collections experience in a global shared services setup.
• Bachelor's degree in Business Administration (MBA/B.Com/M.Com) from reputed institutions.

Preferred Qualifications (Nice to Have)

• Experience in developing and implementing collection strategies.
• Prior exposure to legal collections processes and settlement negotiations.
• Familiarity with automation tools for accounts receivable and collections.

Why You’ll Love It Here

• Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
• Our Leadership: We offer the leading tech solution for driving Customer Success.
• Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
• Our Technology: Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface.
• Our Impact: We help our customers make millions of dollars more per year.
• Our Clients: Big companies like Box, Adobe, Marketo, and many others.
• Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
• Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
• Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.

Here are our 5 core values

• Golden Rule: We believe in trusting each other, and our community by exercising reliability.
• Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives.
• Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.
• Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere.
• Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!