Solutions Delivery Manager - II (ERP)

Summary

The Solutions Delivery Manager leads the successful delivery of technology initiatives that drive value for Trek. This role combines strategic oversight with hands-on execution to ensure business needs are clearly understood, solutions are well-defined, projects are planned with precision, and delivered on time with excellence. Acting as both a delivery leader and analytical problem solver, the Solutions Delivery Manager ensures alignment between IT and business stakeholders, orchestrates cross-functional teams, and drives outcomes that enhance Trek’s products, systems, processes, and customer experiences.

Key Responsibilities

Stakeholder Partnership & Analysis

• Engage with stakeholders to understand business challenges and opportunities.

• Translate needs into actionable requirements, user stories, and process flows.

• Partner with product managers to align delivery with vision, scope, and organizational goals.

• Recommend improvements to products, processes, systems, and delivery practices.

Delivery Leadership

• Own end-to-end delivery of solutions, from ideation through go-live and hypercare.

• Build and maintain project and delivery plans aligned with business priorities.

• Ensure solutions meet functional and technical expectations.

• Manage risks, dependencies, and resource needs to ensure successful outcomes.

• Facilitate ceremonies and project meetings (kickoffs, scoping, core teams, standups, retrospectives).

• Drive accountability and performance across pods, vendors, and stakeholders.

• Ensure all critical documentation is maintained, from ideation through retrospectives.

• Contribute to the continuous improvement of Trek’s project process and delivery methods.

Communication & Alignment

• Provide clear, consistent updates on project health, milestones, and risks to leaders and stakeholders.

• Facilitate cross-functional alignment and raise awareness on conflicts in priorities or timing.

• Serve as a trusted liaison between technical teams and business functions.

• Support and lead day to day operations of pod.

Qualifications

• 3-5 years of experience in IT project delivery, business analysis, or related fields.

• 3-5 years of experience with JDE, SAP, or other ERP system.

• Demonstrated success leading cross-functional technology initiatives in enterprise or SaaS environments.

• Strong knowledge of project methodologies such as agile and waterfall, and software delivery lifecycles (SDLC).

• Proficiency with tools such as Jira, Confluence, Lucidchart, Figma, and SQL basics.

• Exceptional communication skills, able to engage both technical teams and executives.

• Strong organizational skills, problem-solving instincts, and ability to navigate ambiguity.

• Familiarity with data architecture, reporting, or analytics tools.

• Background in Agile coaching, process improvement, or release management a plus.

• Strong sense of urgency and ability to take initiative and ownership of delivery

ERP Specific

• IBRs

• Work with product manager to ensure the business priorities and objectives are followed when activating stories

• Meet with the business to determine best functional solution and complete the Dev Specs tab of the Jira Story

• Work with Software Development team to determine technical solution, testing that will be needed, and deployment strategy

• Support

• Provide Tier 3 support if Product Support and Software Development teams need assistance

• Participate in On-Call rotation

• Tech Debt

• Work with Software Development team to assist with functional solution for break fixes that need development

• Projects

• Create and run project meetings

• Determine key teams such as Core Team and Extended Core Teams

• Responsible for project documentation

• Coordinate with SMDs on other teams if project convers more than just ERP

• Creating Jira work items (Milestones, Features, and Stories)

• Work with Pod to complete stories

• Complete weekly Atlas updates

• Administration

• Lead daily scrum meetings