A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description The Solutions Delivery Manager leads the successful delivery of technology initiatives that drive value for Trek. This role combines strategic oversight with hands-on execution to ensure business needs are clearly understood, solutions are well-defined, projects are planned with precision, and delivered on time with excellence. Acting as both a delivery leader and analytical problem solver, the Solutions Delivery Manager ensures alignment between IT and business stakeholders, orchestrates cross-functional teams, and drives outcomes that enhance Trek’s products, systems, processes, and customer experiences. Trek Bicycle is seeking a detail-oriented and collaborative Business Analyst to join our CRM team. You will play a key role in enhancing Trek’s CRM system, Microsoft Dynamics, by gathering business requirements, improving workflows, supporting integrations, and enabling data-driven decisions. The ideal candidate is proactive, technically competent, and eager to support multiple business units including Sales, Customer Care, Retail, Warranty, and more. Key Responsibilities Stakeholder Partnership & Analysis Work directly with global business stakeholders to gather, define, and document functional and technical requirements for CRM and related systems (e.g., Microsoft Dynamics 365). Engage with teams across Sales, Customer Care, Warranty, and Retail to understand business challenges and translate them into actionable requirements, user stories, and process flows. Partner with Product Managers to align delivery with business vision, scope, and organizational goals. Research and assess current vs. future state processes to recommend practical, data-driven solutions. Develop and maintain process diagrams, mockups, and documentation that clarify business logic and workflows. Recommend and implement improvements to products, systems, and delivery practices that enhance efficiency and user experience. Delivery Leadership Own end-to-end delivery of CRM and related system solutions—from ideation through go-live and hypercare. Lead ideations, sprint planning, daily standups, demos, and retrospectives within the CRM pod and broader Agile teams. Build and maintain project and delivery plans aligned with business priorities and technical dependencies. Collaborate with vendors and internal IT partners to resolve issues, optimize integrations, and enhance third-party CRM functionality (including 8x8, RingCentral, or other CCaaS platforms). Ensure all solutions meet functional, data, and technical expectations; manage risks, dependencies, and resource needs for successful outcomes. Document and maintain onboarding guides, training materials, and retrospective insights to support ongoing knowledge transfer and process improvement. Contribute to the continuous improvement of Trek’s Agile project delivery methods, templates, and communication standards. Communication & Alignment Serve as a trusted liaison between business stakeholders and technical teams to ensure clear understanding and alignment of requirements. Provide consistent updates on project health, milestones, risks, and mitigation plans to leaders and partners. Facilitate cross-functional alignment and escalate conflicts in priorities or timing with transparency. Support daily pod operations and coach peers in structured delivery, documentation, and stakeholder communication. Provide insight into how business decisions, workflows, and system changes affect CRM performance, data quality, and user adoption. Qualifications Required 5+ years of experience as a Business Analyst or equivalent role, preferably in CRM systems (Microsoft Dynamics 365 strongly preferred). Proven experience in Agile delivery, developing user stories, backlog grooming, and producing functional and process documentation. Strong analytical, verbal, and written communication skills with attention to detail. Proficiency with tools such as Power BI , Power Automate , SQL , Excel , and JIRA for reporting, automation, and workflow management. Familiarity with customer service , sales , or contact center workflows and their system integrations. Demonstrated ability to work independently and collaboratively on semi-complex projects with global teams. Preferred Understanding of Dynamics 365 customization, workflows, and API integrations. Experience using Postman , Graph Explorer , or similar tools for debugging and data validation. Familiarity with GDPR or other global data privacy regulations. Exposure to automation and integration tools for process efficiency. Ability to troubleshoot data issues using ad-hoc SQL queries and support CRM administration. Passion for improving business processes through data insights, UX, and automation . Soft Skills Strong interviewing, facilitation, and note-taking abilities. Comfortable leading meetings, driving consensus, and adapting communication for technical and business audiences. Curious, growth-minded, and eager to explore emerging technologies. Team-oriented with a willingness to guide, support, and empower peers across pods. Strong organizational skills and the ability to balance multiple priorities in a dynamic environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
As a Paid Search Specialist at Trek, you will play a crucial role in elevating our global paid search activity to new heights. Your responsibilities will include: - Owning and managing Google Ads for multiple international markets, including Search Ads, Google Shopping, PMAX, and dynamic remarketing - Crafting innovative strategies and executing day-to-day operations to enhance our online presence and drive high-quality traffic to Trekbikes.com - Planning and executing local campaigns in alignment with the markets" broader business goals - Implementing advertising campaigns that reflect our brand essence and drive both e-commerce and in-store sales - Experimenting, testing, and analyzing data to make statistically significant improvements for cost-efficient growth - Adapting strategies and planning based on local market cultures, languages, and nuances - Serving as an in-house expert in Google Ads, creating and optimizing campaigns for success - Reporting on Google Ads performance, conducting in-depth analyses, and identifying new opportunities for campaigns - Providing ongoing feedback and recommendations on budget and approach - Working closely with other paid channel specialists to strategize a cohesive approach to budget, strategy, and performance - Leveraging learnings across markets to enhance the brand's global presence and success - Staying updated on industry trends and Google updates to ensure Trek remains at the forefront of digital marketing Qualifications required for this role include: - 3+ years of experience running paid search campaigns, preferably in multiple markets - Proven success in managing paid search campaigns as part of a wider brand strategy - Comprehensive understanding of digital advertising metrics - Experience with Google Analytics 4 (GA4) for data retrieval, dashboard creation, and audience development - Strong time management skills aligned with business goals - Clear communication of performance and strategy to team leads or internal stakeholders If you are a dynamic individual with a great sense of fun and enjoy working with happy, enthusiastic over-achievers, Trek is the perfect place for you to grow your career!,
Role Overview: As a Paid Social Specialist at Trek, you will be part of the Marketing Team responsible for elevating global paid social activity to new heights. Your main focus will be on running paid social activity for multiple international markets to drive awareness, consideration, interaction, and high-quality traffic to Trekbikes.com. You will play a crucial role in crafting innovative strategies, executing day-to-day operations, and optimizing campaigns to ensure success and growth. Key Responsibilities: - Lead and manage paid social accounts for multiple international markets, developing strategies that enhance the online presence of Trek - Plan and execute local campaigns aligned with broader business goals of the markets - Implement advertising campaigns that align with the brand's essence, driving e-commerce and in-store sales - Adapt strategies to reflect local market cultures, languages, and nuances, utilizing locally-specific paid social channels effectively - Serve as an expert in paid social platforms, creating and optimizing campaigns for success and providing regular performance reports and insights to the global social team - Support a full-funnel strategy by making recommendations on budget, flighting, and channel usage based on target demographics and assets - Provide feedback on budget and approach adjustments based on performance, platform updates, and industry insights - Collaborate with other paid channel specialists to develop a cohesive approach to budget, strategy, and performance, leveraging learnings across markets - Maintain paid social budgets, ensure accurate forecasting, cost control, and maximum ROI - Stay updated on industry trends and platform updates to keep Trek at the forefront of digital marketing Qualifications Required: - 3+ years of experience in running paid social campaigns across multiple platforms and markets - Proven success in managing paid social campaigns as part of a broader brand strategy - Strong time management skills aligned with business goals - Excellent communication skills to convey performance and strategy to team leads and stakeholders - Comprehensive understanding of digital advertising metrics - Proficiency in Google Analytics (GA4) for data retrieval, dashboard creation, and audience development Additional Details: If you enjoy working in a dynamic environment with enthusiastic teammates and have a passion for digital marketing, then this role at Trek is the perfect opportunity for you. Join us in our mission to change the world by getting more people on bikes and be a part of a team that values growth, learning, and excellence.,
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Overview: We are seeking a skilled and customer-oriented Product Support Analyst - I to join our IT -Technical Product Support team, providing tier-2 support for our Business Applications team. The ideal candidate will have a solid technical background, excellent problem-solving abilities, and a commitment to exceptional customer service. In this role, you will be responsible for troubleshooting, diagnosing, and resolving tier-2 Enterprise Business Application tickets for our stakeholders while collaborating closely with our service delivery & development teams. Key Responsibilities: Provide Technical Support : Serve as the primary contact within our tier-2 team to investigate customer-submitted tickets and issues related to, but not limited to, access requests, data discrepancies, triaging tickets as needed, and the escalation of bugs or critical incidents. Diagnose and Resolve Issues : Investigate and resolve tickets by conducting research, debugging, and engaging with customers. Ensure timely resolutions and updates are provided in our JSM ticketing system. Collaborate with Development Teams : Escalate complex issues to development teams and work closely with engineers to ensure accurate problem resolution. Document Solutions : Maintain detailed documentation of reported issues, resolutions, and troubleshooting steps to build a comprehensive knowledge base. Improve Customer Experience : Identify recurring issues and recommend solutions to improve customer experience. Test and Validate Fixes : Reproduce customer-reported bugs and verify fixes in different environments. Continuous Learning : Stay updated on product enhancements and new features to effectively support Trek’s Enterprise Business Applications. Required Qualifications: Experience with software tools and ticketing systems like JIRA, Microsoft Dynamics CRM, and Trek's suite of Enterprise Business Applications. 2+ years of experience in application support, technical support, or a related role. Strong customer support & documentation skills Excellent communication skills with the ability to explain technical concepts to non-technical users. Proficiency in troubleshooting and debugging issues. Familiarity with relational databases & database languages (SQL, MySQL, T-SQL) Familiarity with PowerBI If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Reporting Engineer Company Summary: Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems, and we are committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality. Come, join us, and help us transform the world, the bike, and have a blast while doing it! Here at Trek, you have the opportunity to work alongside the best in the business, experience the real world, and have fun while doing so. The Reporting Engineer is responsible for supporting and developing reporting solutions that drive business efficiency and optimization. We are looking for a strong candidate capable of working independently without close supervision. As an Engineer, you will be directly responsible for your work, technical direction as well as technical standard. To be a successful employee you must also have the ability to effectively communicate with and work in a collaborative environment. The Business Intelligence team at Trek utilizes the latest and greatest BI tools available on the market. From Spark, Databricks, Azure Fabric, Azure Synapse, Azure Data Lake Store, SQL 2022 and the rest of the Azure stack, our team provides a critical business need that drives business decisions across the organization. The BI team is fast paced and fun team. Core Responsibilities Administration of Microsoft PowerBI artifacts – reports, dashboards, shared semantic models, data sets, schedules, capacity, gateways, etc. Monitoring and optimization of PowerBI reports Conversion of SQL Server Reporting Services (SSRS) reports to PowerBI Conversion of Microsoft Excel reports to PowerBI Assisting End Users in use and conversion to PowerBI Occasional On-Call support of mission critical reporting QUALIFICATIONS AND EDUCATION REQUIREMENTS Must be able to work during office hours in various time zones as needed Bachelor’s Degree in computer science, Information Systems, Mathematics, Statistics, or related discipline Ability to Demonstrate PowerBI Mastery Experience with DAX, SQL, and MDX (MDX is not required but useful) Power Query Mastery (knowledge and mastery of M language not required but useful) If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Company Summary: Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality. Come, join us, and help us transform the world, the bike, and have a blast while doing it! Key Responsibilities: We are seeking a Cloud Engineer/DevOps to join our Trek Infrastructure Engineering team as we streamline, simplify, and automate Trek’s Infrastructure & Application Development. We operate like a startup, fast-moving, highly collaborative, and empowered to choose the best tools for the job, while backed by the stability and expertise of a global industry leader. The right candidate is an active learner, natural problem-solver, and technology tinkerer . You thrive in environments where automation, reliability, and scalability are top priorities, and believe in infrastructure as code and everything source-controlled . This role is part of a collaborative cross-functional team that supports Trek’s global headquarters in Waterloo, WI . Required Experience: Proven experience in engineering, building, and automating systems . Strong knowledge of Azure plus familiarity with multi-cloud and hybrid infrastructure . Experience with infrastructure-as-code and configuration management tools (e.g., Terraform, Chef, Puppet ) . Hands-on experience with CI/CD tools ( Jenkins, Azure DevOps ). Proficient in at least one modern programming language ( Java preferred ) and familiar with .NET frameworks . Strong understanding of TCP/IP, DNS, routing, security hardening, and encryption standards . Experience with containers and orchestration (Docker, Kubernetes/AKS, Azure Container Service). Experience administering both Linux and Windows virtual environments. Familiarity with GitHub and modern version control workflows. Understanding of web application firewalls and application security best practices. Preferred Skills: Experience with MySQL IaaS and Azure SQL . Familiarity with Atlassian suite (Jira, Confluence, Bitbucket) and Azure DevOps. Solid troubleshooting and debugging skills. Experience working in PCI-compliant environments and with payment systems. Interest in fostering a strong DevOps culture within a fast-growing organization. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Trek Bicycles has many interconnected software platforms communicating between various on-premises & cloud data centers and a variety of data sources and formats. This position reports to the Data Integrations Software Development Manager and involves skills in architecting, engineering, enhancing, and maintaining the RESTful APIs powering Trek’s various integrations –retailer (B2B), consumer (B2C), and internal facing. Trek IT believes in custom crafted software, end-to-end ownership of products, and fast iterations. Trek provides a flexible work environment, and remote work is available to well-qualified candidates. Our approach to software development is to use the best tool for the job, often taking advantage of the latest technology to solve complex problems. Our platform is based on, but not limited to, the Microsoft technology stack, specifically ASP.NET Core, hosted in Azure in multiple regions. Position Responsibilities: Architect, design, write and deliver software to improve the availability, reliability, scalability, latency, security, resiliency and efficiency of APIs Create test plans, test, debug, and document services Configure and maintain continuous deployment to cloud systems Consider service performance, security, logging, and monitoring features Stay current with the latest API technologies, patterns, and tooling Follow and promote Agile best practices for development such as continuous integration, unit, integration and automated testing Analyze, troubleshoot and resolve issues, defects, performance and design inefficiencies Actively participate in sprint ceremonies such as daily standup and retrospectives Communicate face-to-face with peers and customers in a participatory environment Be self-motivated and require minimal supervision Be responsible for the quality and timeliness of your own work Be able to manage their own stories and seek out answers on smaller projects when BAs are not required Provide exemplary hospitality to internal and external customers Develop and maintain positive relationships with teams Give constructive feedback anytime it is necessary Be Team-Focused, Responsive and Humble Position Requirements: Bachelor's degree in Computer Science or equivalent experience 3+ years of experience with C#, OOP design patterns, source control and unit testing 3+ years of experience authoring horizontally scaled RESTful API using Asp.net Core 3+ years of experience with a RDBMS and/or NoSQL platforms 2+ years of experience creating light-weight, efficient APIs Ability to create clear, concise, well-documented APIs and endpoints Experience with API versioning Current with latest security protocol standards; including but not limited to HTTPS and OAuth2 Current with fully vetted authentication/encryption libraries Exceptional business & technical listening, oral, and written skills Required Software Experience Visual Studio Visual Studio Code Postman Microsoft Office Atlassian Products (Jira, Confluence) Additional Preferred Software/Platform Experience AzureDevOps LucidChart DBeaver Postman – Newman SSMS Fiddler If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
As a Product Support Analyst - I at Trek, you will be an integral part of the IT - Technical Product Support team, providing tier-2 support for the Business Applications team. Your primary responsibility will be to investigate and resolve customer-submitted tickets related to Enterprise Business Applications while ensuring exceptional customer service. **Key Responsibilities:** - **Provide Technical Support:** Investigate and resolve access requests, data discrepancies, and other related issues while triaging and escalating tickets as necessary. - **Diagnose and Resolve Issues:** Conduct thorough research, debugging, and customer engagement to ensure timely resolutions and updates in the JSM ticketing system. - **Collaborate with Development Teams:** Escalate complex issues to development teams and work closely with engineers for accurate problem resolution. - **Document Solutions:** Maintain detailed documentation of reported issues, resolutions, and troubleshooting steps to build a comprehensive knowledge base. - **Improve Customer Experience:** Identify recurring issues and suggest solutions to enhance customer experience. - **Test and Validate Fixes:** Reproduce customer-reported bugs and validate fixes in different environments. - **Continuous Learning:** Stay updated on product enhancements and new features to effectively support Trek's Enterprise Business Applications. **Required Qualifications:** - Experience with JIRA, Microsoft Dynamics CRM, and Trek's suite of Enterprise Business Applications. - 2+ years of experience in application support, technical support, or a related role. - Strong customer support and documentation skills. - Excellent communication skills to convey technical concepts to non-technical users. - Proficient in troubleshooting and debugging issues. - Familiarity with relational databases and database languages such as SQL, MySQL, and T-SQL. - Familiarity with PowerBI. If you are someone who enjoys working in a dynamic environment with enthusiastic colleagues and continuous growth opportunities, Trek is the place for you!,
Role Overview: Trek Bicycle is seeking a full-time QA team member with a preference for experience in E-commerce based web applications. As a QA Engineer Team Member, you will collaborate closely with team members to ensure a clear understanding of acceptance criteria. Your responsibilities will include writing and maintaining manual test scenarios in a BDD format, executing these scenarios, identifying and documenting defects, and collaborating with QA Automation Engineers to develop automation scripts. This role requires self-organization, motivation, flexibility, and familiarity with agile development methodology. Additionally, you will be involved in release verification, refining quality standards and processes, and updating team wiki. Key Responsibilities: - Ensure clear understanding of acceptance criteria with team members - Write and maintain manual test scenarios in a BDD format - Execute test scenarios and identify/document defects - Collaborate with QA Automation Engineers on automation scripts - Be self-organized, self-motivated, and require minimal supervision - Be flexible with workload and agile development methodology - Participate in release verification and maintain team wiki updates Qualifications Required: - CS degree and/or 3-6 years of experience in QA Analyst or QA Engineer role - Exceptional communication skills (verbal and written) - Experience in testing web and mobile applications - Familiarity with Agile methodology, test case management, and defect tracking software - Experience with Hybris or other ecommerce platforms is a plus - Must be a team player In case of any additional details about the company, please provide them for inclusion in the job description.,
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Company Summary: Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality. Come, join us, and help us transform the world, the bike, and have a blast while doing it! Key Responsibilities: We are seeking a Cloud Engineer/DevOps to join our Trek Infrastructure Engineering team as we streamline, simplify, and automate Trek’s Infrastructure & Application Development. We operate like a startup, fast-moving, highly collaborative, and empowered to choose the best tools for the job, while backed by the stability and expertise of a global industry leader. The right candidate is an active learner, natural problem-solver, and technology tinkerer . You thrive in environments where automation, reliability, and scalability are top priorities, and believe in infrastructure as code and everything source-controlled . This role is part of a collaborative cross-functional team that supports Trek’s global headquarters in Waterloo, WI . Required Experience: Proven experience in engineering, building, and automating systems . Strong knowledge of Azure plus familiarity with multi-cloud and hybrid infrastructure . Experience with infrastructure-as-code and configuration management tools (e.g., Terraform, Chef, Puppet ) . Hands-on experience with CI/CD tools ( Jenkins, Azure DevOps ). Proficient in at least one modern programming language ( Java preferred ) and familiar with .NET frameworks . Strong understanding of TCP/IP, DNS, routing, security hardening, and encryption standards . Experience with containers and orchestration (Docker, Kubernetes/AKS, Azure Container Service). Experience administering both Linux and Windows virtual environments. Familiarity with GitHub and modern version control workflows. Understanding of web application firewalls and application security best practices. Preferred Skills: Experience with MySQL IaaS and Azure SQL . Familiarity with Atlassian suite (Jira, Confluence, Bitbucket) and Azure DevOps. Solid troubleshooting and debugging skills. Experience working in PCI-compliant environments and with payment systems. Interest in fostering a strong DevOps culture within a fast-growing organization. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: Email Marketing Specialist Location: Gurgaon, India Job type: Full time Reports To: Digital Marketing Manager Role Overview Trek’s Marketing Team is seeking an Email Marketing Specialist to elevate our global email activity to new heights and turn our customer database into one of our most powerful growth engines. This person will run the email marketing channel for a number of international markets to drive engagement, loyalty and revenue through personalized, data-driven campaigns. Key Responsibilities: Lead the charge in planning, creating and executing email marketing campaigns for multiple international markets. Develop and manage automated lifecycle campaigns (welcome, onboarding, re-engagement, post purchase). Work closely with local markets with planning and execution of local campaigns in alignment with the markets' broader business goals Implement email campaigns that capture the essence of our brand with a full funnel approach that inspires, educates and drives both e-commerce and in-store sales. Understand, report on and execute clear strategies to improve key email metrics. Adapt the strategy and planning in reflection of local market cultures, languages and nuances utilizing provided translation tools Write, edit and optimize compelling email copy aligned with the brand voice and in alignment with the global and local brand teams to ensure brand equity and position is supported alongside campaign objectives. Conduct A/B testing to continually improve subject lines, content and send strategies. Build and maintain segmented customer lists to ensure highly targeted and personalized messaging making data-based recommendations on segments and event triggers. Serve as one of our in-house experts in Trek’s email marketing platform - Iterable, creating and optimizing campaigns to ensure success and making recommendations on platform and data use. Work closely with other channel specialists to strategize a cohesive approach to strategy and performance with a good understanding of the full media ecosystem. Leverage learnings across markets to elevate the brands overall global presence and success. Stay Ahead of the Game: Keep a keen eye on email marketing trends, tools and innovations to ensure Trek remains at the forefront of email marketing. Skills and Qualifications: Must Have: Bachelor’s degree in Marketing, Communications, or related field. 4+ years of experience running email campaigns Experience with “Iterable” is preferred. Proven understanding and success of managing email campaigns as part of a wider brand strategy Ability to manage time and priorities in alignment with the business goals Ability to clearly communicate performance and strategy to team lead or internal stakeholders Comprehensive understanding of digital advertising metrics Experience with google analytics (GA4); adept at data retrieval, dashboard creation, and audience development Bring great energy and have a great sense of fun! Good to have: Experience with CRM systems and marketing automation tools. Knowledge of deliverability best practices and email compliance laws. Familiarity with design tools (e.g., Canva, Adobe Creative Suite) Why Trek? https://fortune.com/company/trek-bicycle/ Great Place To Work-CertifiedTM (https://www.greatplacetowork.in/great/company/trek-bikes) Best WorkplacesTM in Asia 2025 Flexible and fun company culture that values people, purpose, and performance A leadership team that supports autonomy and innovation A company that believes work should be fun, fulfilling, and impactful The chance to be part of something bigger - changing the world by getting more people on bikes Trek India benefits: Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents 12 Annual paid holidays Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs) 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems Annual paid time off for charity work Employee referral bonus Employee discounts on Trek products If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: Paid Social Marketing Specialist Location: Gurgaon, India Job type: Full time Reports To: Digital Marketing Manager Role Overview Trek’s Marketing Team is seeking Paid Social Specialists to elevate our global paid social activity to new heights. Paid Social Specialists will run paid social activity for a number of international markets, driving awareness, consideration, interaction and ultimately high-quality traffic to Trekbikes.com. Key Responsibilities: Lead the charge in owning and managing paid social accounts for multiple international markets. Craft innovative strategies and execute day-to-day operations that elevate our online presence Planning and execution of local campaigns in alignment with the markets' broader business goals Implement advertising campaigns that capture the essence of our brand and drive both e-commerce and in-store sales. Experiment, test, and analyze data to make statistically significant improvements that fuel cost-efficient growth Adapt the strategy and planning in reflection of local market cultures, languages and nuances including a clear understanding of the use of locally-specific paid social channels Serve as one of our in-house experts in paid social platforms (e.g Meta). Creating and optimizing campaigns to ensure success. Regularly report on Social performance, conduct in-depth analyses, and uncover insights to identify new opportunities for our campaigns – sharing these with the global social team Support a full funnel strategy using your expertise to make recommendations and execute on budget, flighting, channel usage with a clear understanding of target demographics and assets Provide ongoing feedback and recommendations on budget and approach based on performance, platform updates and industry insights. Effectively brief asset requirements into multiple market stakeholders Stay within the paid social budgets allocated, ensuring accurate forecasting, cost control and maximum ROI Work closely with other paid channel specialists to strategize a cohesive approach to budget, strategy and performance with a good understanding of the full media ecosystem. Leverage learnings across markets to elevate the brands overall global presence and success. Stay Ahead of the Game: Keep a keen eye on industry trends and Meta updates ensuring Trek remains at the forefront of digital marketing. Skills and Qualifications: Must Have: Bachelor’s degree in Marketing, Communications, or related field. 8+ years of experience running paid social campaigns, ideally across multiple platforms and markets A good understanding of policies, billing and account troubleshooting in major paid social platforms (Meta ad manager, TikTok etc). Have a good understanding of ‘what good looks like’ in cost metrics and how to optimize these to support the brand’s premium positioning and growth Proven understanding and success of managing paid social campaigns as part of a wider brand strategy Ability to manage time and priorities in alignment with the business goals Ability to clearly communicate performance and strategy to team lead or internal stakeholders Comprehensive understanding of digital advertising metrics Experience with google analytics (GA4); adept at data retrieval, dashboard creation, and audience development Bring great energy and have a great sense of fun! Why Trek? https://fortune.com/company/trek-bicycle/ Great Place To Work-CertifiedTM (https://www.greatplacetowork.in/great/company/trek-bikes) Best WorkplacesTM in Asia 2025 Flexible and fun company culture that values people, purpose, and performance A leadership team that supports autonomy and innovation A company that believes work should be fun, fulfilling, and impactful The chance to be part of something bigger - changing the world by getting more people on bikes Trek India benefits: Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents 12 Annual paid holidays Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs) 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems Annual paid time off for charity work Employee referral bonus Employee discounts on Trek products If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: Digital Marketing Manager Location: Gurgaon, India Job type: Full time Reports To: Global Digital Marketing Manager Role Overview Trek’s Marketing Team is seeking an experienced digital marketing team leader for the global shared services digital marketing function. Managing paid search, paid social, and email specialists this function drives value across the business by generating awareness, interest, high-quality web traffic, brand growth and ultimately sales through digital marketing channels in multiple markets across the world. Key Responsibilities: Manage, coach and develop the best digital marketing execution team in the world – ensuring cohesive digital activity across key channels, fostering collaboration and growth. Lead the charge in owning and managing paid search, social and email accounts for multiple international markets. Act as the strategic lead for digital campaigns, ensuring all channel activities work together to build brand presence and drive measurable sales growth through crafting innovative strategies and leading the execution of day-to-day operations. Maximise ROI of all digital activity while staying within agreed budget limits. Provide transparent daily reporting and tracking for all spend to key stakeholders as well as giving ongoing feedback and recommendations on budget and approach based on performance, platform updates and industry insights Manage budget allocation across paid search, paid social and email to maximize ROI, reach and efficiency through a full funnel approach. Work closely with the global and regional leads to ensure digital execution delivers on the agreed business goals Drive innovation in digital marketing approaches, testing new platforms, ad formats and technologies to stay ahead of industry trends. Implement advertising campaigns that capture the essence of our brand and drive both e-commerce and in-store sales. Experiment, test, and analyze data to make statistically significant improvements that fuel cost-efficient growth Serve as an in-house expert on key digital platforms (e.g. Meta, Ads Manager, google Ads, line, Naver, Kakao, email etc.). Creating and optimizing campaigns to ensure success Work closely with the global analytics and reporting team to ensure transparent analysis and reporting is supplied to stakeholders globally – showing clear ROI and performance Vs agreed targets Uphold best practices in campaign management, data privacy and compliance relevant to various markets (e.g. GDPR, advertising policies) Stay ahead of the game: Keeping a close eye on industry, consumer and digital trends you will act as an educator for both the Shared Services team and the wider business, ensuring Trek is at the forefront of the digital marketing field. Skills and Qualifications: Must Have: Bachelor’s degree in Marketing, Business Administration, Communications, or related field 12+ years of experience running a digital marketing team, ideally across multiple platforms and markets Great leadership and coaching skills Proven understanding and success of managing paid digital activities as part of a wider brand strategy Ability to manage time and priorities in alignment with the business goals Ability to clearly communicate performance and strategy to your team and internal stakeholders Comprehensive understanding of digital advertising metrics Experience with google analytics (GA4), adept at data retrieval, dashboard creation, and audience development Bring great energy and have a great sense of fun! Strong communication and interpersonal skills. Ability to manage multiple projects and deadlines. Creative thinking and problem-solving abilities. Good to have: Master’s degree or MBA in Marketing or Digital Strategy. Experience with e-commerce or B2B marketing Why Trek? https://fortune.com/company/trek-bicycle/ Great Place To Work-CertifiedTM (https://www.greatplacetowork.in/great/company/trek-bikes) Best WorkplacesTM in Asia 2025 Flexible and fun company culture that values people, purpose, and performance A leadership team that supports autonomy and innovation A company that believes work should be fun, fulfilling, and impactful The chance to be part of something bigger - changing the world by getting more people on bikes Trek India benefits: Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents 12 Annual paid holidays Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs) 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems Annual paid time off for charity work Employee referral bonus Employee discounts on Trek products If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: QA Manual Engineer Location: Gurgaon, India/ Remote Job type: Full time Reports To: Manager, Quality Assurance Position Summary: Trek Bicycle is looking for a full-time QA team member preferably with experience working on E-commerce based web applications. Trek is located in Gurugram, India. Trek IT believes in crafted software, in end-to-end ownership of products, in fast iterations, and provides a flexible work environment. Our approach to software development is to use the best tool for the job, taking advantage of the latest technologies to solve complex problems. The QA Engineer Team Member will: Work closely with team members to ensure understanding of the acceptance criteria Be responsible for writing and maintaining manual test scenarios in a BDD format. Be responsible for executing those test scenarios Be responsible for identifying defects and for documenting those defects Be self-organized, self-motivated and require minimal supervision Be flexible with workload Be familiar with agile development methodology and with the associated ceremonies Work with the QA Automation Engineers to produce automation scripts in BDD format Be a fast learner and will recognize the need to escalate issues Be a team player Participate in release verification Work to execute and refine our quality standards and processes Produce and maintain team wiki updates Position Requirements: CS degree and/or 3-6 years of experience in a QA Analyst or QA Engineer capacity Exceptional communication skills (verbal and written) are required Experience with testing web and mobile applications is desired Experience working in an Agile methodology is desired Experience with test case management and defect tracking software is desired Experience with Hybris or other ecommerce platforms is a plus Being a team player is required If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: Cloud Engineer- III Location: Gurgaon, India/ Remote Job type: Full time Reports To: Director, Infrastructure Engineering Company Summary: Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality. Come, join us, and help us transform the world, the bike, and have a blast while doing it! Key Responsibilities: We are seeking a Cloud Engineer/DevOps to join our Trek Infrastructure Engineering team as we streamline, simplify, and automate Trek’s Infrastructure & Application Development. We operate like a startup, fast-moving, highly collaborative, and empowered to choose the best tools for the job, while backed by the stability and expertise of a global industry leader. The right candidate is an active learner, natural problem-solver, and technology tinkerer . You thrive in environments where automation, reliability, and scalability are top priorities, and believe in infrastructure as code and everything source-controlled . This role is part of a collaborative cross-functional team that supports Trek’s global headquarters in Waterloo, WI . Required Experience: Proven experience in engineering, building, and automating systems . Strong knowledge of Azure plus familiarity with multi-cloud and hybrid infrastructure . Experience with infrastructure-as-code and configuration management tools (e.g., Terraform, Chef, Puppet ) . Hands-on experience with CI/CD tools ( Jenkins, Azure DevOps ). Proficient in at least one modern programming language ( Java preferred ) and familiar with .NET frameworks . Strong understanding of TCP/IP, DNS, routing, security hardening, and encryption standards . Experience with containers and orchestration (Docker, Kubernetes/AKS, Azure Container Service). Experience administering both Linux and Windows virtual environments. Familiarity with GitHub and modern version control workflows. Understanding of web application firewalls and application security best practices. Preferred Skills: Experience with MySQL IaaS and Azure SQL . Familiarity with Atlassian suite (Jira, Confluence, Bitbucket) and Azure DevOps. Solid troubleshooting and debugging skills. Experience working in PCI-compliant environments and with payment systems. Interest in fostering a strong DevOps culture within a fast-growing organization. Why Trek? https://fortune.com/company/trek-bicycle/ Great Place To Work-CertifiedTM (https://www.greatplacetowork.in/great/company/trek-bikes) Best WorkplacesTM in Asia 2025 Flexible and fun company culture that values people, purpose, and performance A leadership team that supports autonomy and innovation A company that believes work should be fun, fulfilling, and impactful The chance to be part of something bigger - changing the world by getting more people on bikes Trek India benefits: Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents 12 Annual paid holidays Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs) 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems Annual paid time off for charity work Employee referral bonus Employee discounts on Trek products If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: QA Automation Engineer Location: Gurgaon, India/ Remote Job type: Full time Reports To: Manager, Quality Assurance Company Summary: Trek Bicycle is a global leader in the designing and manufacturing of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and to take care of our customers. We value our team, ensuring our very best are on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast…while turning ideas into reality. Trek India office is in Gurugram, India. Come, join us, and help us transform the world, transform the bike, and have a blast while doing it! Position Summary: Trek Bicycle is looking for a full-time QA automation team member, preferably with experience working on any Point of Sale (POS) Application functional domain or experience with any Desktop Applications or automating any Web Applications. Trek IT believes in crafted software, in end-to-end ownership of products, in fast iterations, and provides a flexible work environment. Our approach to software development is to use the best tool for the job, taking advantage of the latest technologies to solve complex problems. JOB DUTIES: Understand how QA fits into the System Development Lifecycle. Can create and maintain documentation/work associated with QA work, as an example but not limited to - Bugs, Tasks, feature files, and Basic Scripts. Has a solid understanding and can demonstrate through daily tasks how the Automation Framework is applied for the application they support. Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design. Can read, develop, Debug, and maintain simple to advanced Automation Scripts Independently Can troubleshoot the application and/or Automation to resolve failed script situations using the appropriate process. EDUCATION and EXPERIENCE: Typically requires an associate or bachelor’s degree in a computer science field and/or 2 to 5 years of experience. COMPETENCIES: (Soft Skills): Individually: Detail-oriented. Ability to meet deadlines. Excellent communication skills. Self-driven and ability to think critically. strong ability to prioritize own work and even the work of teammates to ensure team success. Actively learning what Level 5 leadership is, its attributes, and works to demonstrate them regularly. Team: Emphasis on building relationships, giving and accepting constructive feedback, and demonstrating a high degree of humility and empathy toward teammates. TECHNICAL SKILLS: Database: Solid understanding of database concepts and can write basic to intermediate to advanced queries across multiple tables. QA and Automation: Can read, Develop, Debug, and maintain simple to advanced Automation Scripts Independently. Has a solid understanding of the scripting approach used by the team and the basics of GIT. Has a solid understanding in 1 or more areas that have been mentioned below: Desktop/client Automation: Test complete / UFT Web Automation: Locators/Identifiers using selenium web driver Playwright API Automation: Postman Rest Assured Performance testing tools: JMeter Mobile testing: Appium Katalon Studio Browser Stack Cloud: Azure/AWS DevOps fundamental certifications. Why Trek? https://fortune.com/company/trek-bicycle/ Great Place To Work-CertifiedTM (https://www.greatplacetowork.in/great/company/trek-bikes) Best WorkplacesTM in Asia 2025 Flexible and fun company culture that values people, purpose, and performance A leadership team that supports autonomy and innovation A company that believes work should be fun, fulfilling, and impactful The chance to be part of something bigger - changing the world by getting more people on bikes Trek India benefits: Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents 12 Annual paid holidays Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs) 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems Annual paid time off for charity work Employee referral bonus Employee discounts on Trek products If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Role Overview: You will be joining Treks Marketing Team as an Email Marketing Specialist to enhance the global email activity and utilize the customer database as a powerful growth engine. Your role will involve planning, creating, and executing email marketing campaigns for multiple international markets with a focus on driving engagement, loyalty, and revenue through personalized, data-driven campaigns. Key Responsibilities: - Lead the planning, creation, and execution of email marketing campaigns for various international markets. - Develop and manage automated lifecycle campaigns such as welcome, onboarding, re-engagement, and post-purchase sequences. - Collaborate with local markets to plan and execute campaigns aligned with broader business goals. - Implement email campaigns that reflect the brand essence, inspire customers, and drive both e-commerce and in-store sales. - Analyze and improve key email metrics through clear strategies. - Customize strategies based on local market cultures, languages, and nuances using provided translation tools. - Write, edit, and optimize compelling email copy while maintaining brand voice and supporting brand equity. - Conduct A/B testing to enhance subject lines, content, and send strategies. - Segment customer lists for targeted messaging and make data-based recommendations on segments and event triggers. - Serve as an expert in Treks email marketing platform Iterable, optimizing campaigns for success and providing recommendations on platform and data usage. - Collaborate with other channel specialists to align strategies and performance within the media ecosystem. - Share insights across markets to enhance the global brand presence and success. - Stay updated on email marketing trends, tools, and innovations to keep Trek at the forefront of email marketing. Qualifications Required: - 3+ years of experience in running email campaigns. - Experience with Iterable is preferred. - Proven success in managing email campaigns as part of a broader brand strategy. - Strong time management skills aligned with business goals. - Effective communication of performance and strategy to team lead or internal stakeholders. - Comprehensive understanding of digital advertising metrics. - Proficiency in Google Analytics (GA4) for data retrieval, dashboard creation, and audience development. - Enthusiastic and energetic with a great sense of fun. If you are looking to work with a team of happy, enthusiastic over-achievers and thrive in a setting of wild growth, Trek is the place for you!,
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description If you are curious about learning more about this role before you apply, please reach out to the recruiter listed below. The Trek Talent Team is always available to make sure you have the resources you need to be a competitive candidate during the application process. Our people make all the difference in our success. Trek Bicycle is a leading global manufacturer of innovative bicycles and bicycle accessories. We only build products we love, we are totally customer-focused and we are changing the world by getting more people on bikes. To this end, we develop and produce innovative products with over 6,500 employees - and have been doing so for over 40 years. You can find more information at www.trekbikes.com. For our Finance department we are looking for an experienced Accounts Payable Executive for our location in Gurgaon – Hybrid work model (3 days WFO) with immediate effect or by arrangement: What you’ll do: Finance and fun!? Some may think those two words don't go hand in hand; however, our Finance Team at Trek would strongly disagree! We love finance and have fun while doing it! Trek has an exciting opportunity for a Accounts Payable Executive to join our Global Shared Services team. This person is responsible for processing the day-to-day vendor invoices. Attention to detail in a fast-paced environment is essential in this position. Position Responsibilities: Position Requirements: Preferences Three-way matching in Basware for PO-based invoices and workflow coding based on provided instructions for ICO invoices Weekly supplier statement reviews Monitor and distribute all emails within the Shared AP inbox to AP team based on alpha folders and business unit; monitor and forward all invoices within various Basware queues (Invalid, Recipient missing) Provide automation ideas and monitor trends with invoice errors to improve the overall AP automation journey with Trek. Daily AR account reconciliations and clean-up Research check, Lockbox, credit card, and wire exceptions daily Daily interactions with the Financial Services team, assisting with any cash application issues Daily bank uploads Receipt allocations Dealer JDE address book setup Staff JDE address book setup Wholesale bank reconciliation Other duties as assigned 2+ years’ experience in accounts payable processing/cash application/accounting experience. Knowledge of accounts payable standards and best practices including PO matching Experience in a medium-to-large fast-paced environment; ability to multi-task Strong computer knowledge/proficiency (Microsoft Outlook, Excel, Teams, Word) Strong organizational ability with high attention to detail Effective corporate communication skills Ability to consistently meet all deadlines Associate degree in related field Experience in JDE, Basware, Concur AP automation software experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Job Title: Product Support Analyst- Bizapps Location: Gurgaon, India Job type: Full time Reports To: Manager, Technical Product Support Job Overview: We are seeking a skilled and customer-oriented Product Support Analyst - I to join our IT -Technical Product Support team, providing tier-2 support for our Business Applications team. The ideal candidate will have a solid technical background, excellent problem-solving abilities, and a commitment to exceptional customer service. In this role, you will be responsible for troubleshooting, diagnosing, and resolving tier-2 Enterprise Business Application tickets for our stakeholders while collaborating closely with our service delivery & development teams. Key Responsibilities: Provide Technical Support : Serve as the primary contact within our tier-2 team to investigate customer-submitted tickets and issues related to, but not limited to, access requests, data discrepancies, triaging tickets as needed, and the escalation of bugs or critical incidents. Diagnose and Resolve Issues : Investigate and resolve tickets by conducting research, debugging, and engaging with customers. Ensure timely resolutions and updates are provided in our JSM ticketing system. Collaborate with Development Teams : Escalate complex issues to development teams and work closely with engineers to ensure accurate problem resolution. Document Solutions : Maintain detailed documentation of reported issues, resolutions, and troubleshooting steps to build a comprehensive knowledge base. Improve Customer Experience : Identify recurring issues and recommend solutions to improve customer experience. Test and Validate Fixes : Reproduce customer-reported bugs and verify fixes in different environments. Continuous Learning : Stay updated on product enhancements and new features to effectively support Trek’s Enterprise Business Applications. Required Qualifications: Experience with software tools and ticketing systems like JIRA, Microsoft Dynamics CRM, and Trek's suite of Enterprise Business Applications. 2+ years of experience in application support, technical support, or a related role. Strong customer support & documentation skills Excellent communication skills with the ability to explain technical concepts to non-technical users. Proficiency in troubleshooting and debugging issues. Familiarity with relational databases & database languages (SQL, MySQL, T-SQL) Familiarity with PowerBI Why Trek? https://fortune.com/company/trek-bicycle/ Great Place To Work-CertifiedTM (https://www.greatplacetowork.in/great/company/trek-bikes) Best WorkplacesTM in Asia 2025 Flexible and fun company culture that values people, purpose, and performance A leadership team that supports autonomy and innovation A company that believes work should be fun, fulfilling, and impactful The chance to be part of something bigger - changing the world by getting more people on bikes Trek India benefits: Group medical insurance floater policy that covers self, spouse, up to 2 children and dependent parents 12 Annual paid holidays Employee friendly leave policy: Maternity Leave, Paternity Leave, Compassionate Leave, Wedding Leave, Compensatory Leave in addition to Sick Leave, Casual Leave and Privilege Leave Tuition Fee Reimbursement up to INR 500,000 (Diploma, Undergraduate, Graduate & Master’s degree programs) 24/7 Employee Assistance Program (EAP) - confidential, work-based benefit that offers employees and their families free short-term counseling, referrals, and support for personal or work related problems Annual paid time off for charity work Employee referral bonus Employee discounts on Trek products If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description If you are curious about learning more about this role before you apply, please reach out to the recruiter listed below. The Trek Talent Team is always available to make sure you have the resources you need to be a competitive candidate during the application process. Our people make all the difference in our success. Trek Bicycle is a leading global manufacturer of innovative bicycles and bicycle accessories. We only build products we love, we are totally customer-focused and we are changing the world by getting more people on bikes. To this end, we develop and produce innovative products with over 6,500 employees - and have been doing so for over 40 years. You can find more information at www.trekbikes.com. For our Finance department we are looking for an experienced Accounts Payable Executive for our location in Gurgaon – Hybrid work model (3 days WFO) with immediate effect or by arrangement: What you’ll do: Finance and fun!? Some may think those two words don't go hand in hand; however, our Finance Team at Trek would strongly disagree! We love finance and have fun while doing it! Trek has an exciting opportunity for a Accounts Payable Executive to join our Global Shared Services team. This person is responsible for processing the day-to-day vendor invoices. Attention to detail in a fast-paced environment is essential in this position. Position Responsibilities: Position Requirements: Preferences Three-way matching in Basware for PO-based invoices and workflow coding based on provided instructions for ICO invoices Weekly supplier statement reviews Monitor and distribute all emails within the Shared AP inbox to AP team based on alpha folders and business unit; monitor and forward all invoices within various Basware queues (Invalid, Recipient missing) Provide automation ideas and monitor trends with invoice errors to improve the overall AP automation journey with Trek. Daily AR account reconciliations and clean-up Research check, Lockbox, credit card, and wire exceptions daily Daily interactions with the Financial Services team, assisting with any cash application issues Daily bank uploads Receipt allocations Dealer JDE address book setup Staff JDE address book setup Wholesale bank reconciliation Other duties as assigned 2+ years’ experience in accounts payable processing/cash application/accounting experience. Knowledge of accounts payable standards and best practices including PO matching Experience in a medium-to-large fast-paced environment; ability to multi-task Strong computer knowledge/proficiency (Microsoft Outlook, Excel, Teams, Word) Strong organizational ability with high attention to detail Effective corporate communication skills Ability to consistently meet all deadlines Associate degree in related field Experience in JDE, Basware, Concur AP automation software experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!