Solution Specialist II - Merchant Engagement

About the job

Who we are!

A melting pot of culture, talent, experience, and diversity. That’s what we are! Pine Labs is one happy union of go-getters who are marching towards our ambition to emerge as a world-class fintech organisation. The company is run by a highly experienced management team, led by several industry veterans including CEO Amrish Rau. Under Amrish, Pine Labs has transformed itself from being regarded as just a point-of-sale payment service provider to a full-stack digital payments company serving the offline and online needs of its merchant and enterprise partners. Incorporated in Singapore, the key investors of Pine Labs include Sequoia India, Actis Capital, Temasek, PayPal and Mastercard. To know more, please visit www.pinelabs.com.

What we do!

Pine Labs is one of the fastest growing fintech companies in India and is rapidly expanding its footprint in Southeast Asia, West Asia, and the UAE. A leading merchant commerce omnichannel platform, Pine Labs’ tech-first approach to digital payments and focus on simplification at the front end aims to help many businesses embrace fintech products at scale.

In online payments, our Plural offering represents a one-stop payment destination across channels. Plural is designed to deliver secure and frictionless online payment experiences to the end user, powered by an advanced tech stack that can augment an existing online business or build an all-new e-commerce payment setup from the ground up.

In issuing, Qwikcilver serves leading corporates, Fast-Moving Consumer Goods (FMCG) brands, e-commerce companies, the Banking, Financial Services and Insurance (BFSI) sector and the airlines industry, with a presence across India, the Middle East, Southeast Asia and Australia. Qwikcilver is a go-to gift card provider among companies looking to, among other things, bolster their employee rewards program and issue closed-loop gift cards for customer acquisition.

In consumer app, Fave is a fintech platform for the next generation of consumers, providing smart payments and savings, while empowering merchants with a loyalty solution to grow and engage with their customers in a whole new way.

Key mergers and acquisitions

In April 2021, Pine Labs announced the acquisition of Fave, one of Southeast Asia’s fastest-growing consumer fintech platforms. The Fave app is now available in India as well.

In February 2022, Pine Labs announced the acquisition of online payments startup Qfix, a cloud-based end-to-end platform delivering online integrated payments and billing services to multiple sectors. More than 5,000 merchants are presently on the Qfix platform including educational institutions, governments, and clubs. Qfix solves for billing and invoices issues and has created robust workflow management solutions for these merchants.

In April 2022, Pine Labs made a significant majority investment into Mosambee, a fast-growing end-to-end payment solution provider in India.

In June 2022, Pine Labs acquired Bengaluru-based Setu, a fast-growing API fintech startup. This is the third acquisition announced by Pine Labs in 2022. Setu’s APIs are used by businesses to reimagine onboarding, payments, deposits, lending, and data empowerment.

In September 2022, Pine Labs announced the completion of the merger of Qwikcilver Solutions, a company acquired by Pine Labs in 2019. With this development, the business of Qwikcilver Solutions Private Limited gets consolidated into a single legal entity i.e., Pine Labs Private Limited.

In January 2023, Pine Labs acquired a proprietary enterprise platform from Bengaluru-based Saluto Wellness. This acquisition will boost the capabilities of Pine Labs’ Issuing Business under the Qwikcilver brand, enabling it to strengthen its offerings across employee rewards and recognition, customer loyalty programs, and channel partner programs for medium and large enterprises.

Job Summary:

Pine Labs is undergoing significant growth and its teams are evolving. The company is becoming a software provider enabling payments and digitizing merchant stores. In addition, Pine Labs is increasing the pace of growth by expanding into new geographies, acquisitions, and new products. As the company undergoes this transformation and continues its impressive growth journey, it is seeking to hire a Solution Specialist - Merchant Engagement to lead business development for Pinelabs overall payments product portfolios in the Enterprise/Corporate market segment of Pune.

The candidate must bring significant ambition, drive, and an entrepreneurial bent of mind to the organization that enables business growth. They should be comfortable operating in a high-growth, multi-cultural organization with a rapidly expanding geographical footprint.

The candidate should be dynamic, motivated, and entrepreneurial to build Enterprise/Corporate market expansion in the city.

Pune

KEY RELATIONSHIPS

Reports to: City Head

KEY RESPONSIBILITIES

• Improve Revenue Share:

  Work with the existing clients to improve the overall revenue share by way of additional deployment/value added services

• Retention:

  Develop a robust strategy and execute it to ensure higher retention of existing clients and ensure continuity in the relationship

• Market Awareness:

  Competition benchmarking to report and record the developments ongoing in the current payments landscape

• Process guardian:

  Diligently follow the processes including the regulations and legal requirements of the region, hold the highest standards of integrity in all manner possible

We are looking for someone with:

3 to 6 years plus of Enterprise/Corporate Account Management experience.

Preferred Industries:

Strong Academic Pedigree

While Engineering is not a must but would get preference.

KEY PERSONAL ATTRIBUTES

• Strong coaching and mentoring mentality.
• Passion for building a large consumer fintech business
• Demonstrate authenticity in your leadership approach.
• A strong will to win and the ability to inspire team and others to action.
• Strong intellectual capabilities to take business and strategic leadership.
• Sound entrepreneurial attitude.
• Extensive hands-on management experience
• Demonstrated ability to win others and to align with peers and colleagues across a large territory.
• Is organizationally agile; can navigate a complex organization to reach a goal or objective.
• Is culturally-savvy, deals easily with individuals from different cultures and backgrounds.
• The success of the candidate is dependent on the ability to influence colleagues and peers.
• Strong communications skills and charismatic personality are pre-requisites.
• High potential to further grow and develop within the organization.
• Passionate in understanding the full revenue picture from deal closure, adoption to long term renewal.

Why should you join Pine Labs?

• Leading position in Payments has allowed us to build multiple businesses on our existing rails and consistently demonstrate growth.
• We offer a culture of care & respect for others in an environment of accelerated technology innovation. A work culture where maniacal focus & speed doesn’t come at the cost of integrity or employee well being